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It can also be stated that with additional efforts provided by employees, it not only increases the organisational effectiveness but also enhances the satisfaction level of the employees from their performed job (Du Plessis & et.... With better and adequate work place, greater satisfaction among employees can be ensured leading to effective productivity and profitability.... onsequently, with the incorporation of these policies the productivity of the organisation would enhance leading to greater customer satisfaction....
The style is also effective when the leader is willing to develop a sense of personal progress and job satisfaction.... The democratic leader is required to develop plans that assist employees in the evaluation of their own performance, establishment of goals, advancement in the job as well as getting promotions (Hayes, 2010; Price, 2009).... The prominent goal of democratic leadership is fostering employee investment in an organization through enhancing their commitment to individual roles within the organization....
Empowerment allows employees to develop a sense of autonomy, which in turn increases their job satisfaction, and it increases their loyalty to the organization hence increased performance (Silva 2009, p.... Firsty, it promotes greater job satisfaction, motivation and increased productivity at minimal costs, and it increases accountability in an organization (Bailey 2009, 1).... 2009, Organizational Culture, Macro and Micro Empowerment Dimensions, and job satisfaction: An Application of Concurrent Mixed and Multi-Level Methods in the Federal Sector, Universal-Publishers....
Total involvement of all employees in decision making process is also very essential in improving employees' job satisfaction.... As defined, shift pattern is a process where one employee is expected to replace another one in the same job within 24-hours period.... Jobs that require long time standing, repetitive movement, and manual handling lead to increased level of fatigue as opposed to job that does not require a lot of physical and mental energy....
These image problems should be addressed and alleviated job satisfaction, commitment, and productivity and eventually hasten their termination.... The third or sociable type might look for someone like herself or himself, perhaps a friend or neighbor with whom the job could become a regular topic of conversation, a source of anecdotes and amusement.... He/she establishes poor relations with customers and is not interested in job.... These various motivations are not unknown to many company executives, but a clearer recognition of them and tailoring job opportunities and conditions to nurture them might become more important in the future as labor market challenges increase....
The effects of job insecurity on satisfaction and perceived organizational performance.... “From what has been theorized and inferred, it is understandable that job insecurity is highly threatening to employees given the prospect of losing the positive material, social, and psychological benefits associated with employment (De Witte, 1999)” (Reisel, 2007).... Employees are going to want greater rewards, and people on the night shift who do not want to help Michael may be doing this because of job insecurity, which is based on their perception that the job position is an uncertain thing for them....
?? employee job description has been reviewed during this evaluation and no changes have been made to the job description at this time.... ?? employee job description has been reviewed during this evaluation and modifications have been proposed to the job description.... It ensures product sales, customer, satisfaction, succession planning and organizational learning.... Therefore it is designed to determine different types of job related abilities and skills such as communication, planning, interpersonal and organizing skills....
From the paper "Overview of Integrated Talent Management Function" it is clear that in learning and development, managers of the business functions have a special responsibility towards performing training need analysis (TNA) and identifying individual training needs of the employees.... .... ... ...
However, employee satisfaction is the key to achieve the goals of any business in an effective and efficient manner.... This in turn helps in achieving customer satisfaction.... It is very important to maintain employee satisfaction because if employees are not comfortable in the workplace and they don't find the space that they need to work effectively, they might not be motivated adequately to work in the cause of the organization.... What we always forget it that employee needs also help in influencing the customer decisions....
This will not only promote their motivation to do more but will also increase their job satisfaction and performance levels (Kruse et al, 2008, Pg 19).... This will entail organizational structure stability, employees' satisfaction and job security and performance evaluation and reward structure.... Definition of the Problem The problem of “lack of empowerment” within government organization (ABC) was identified through a survey conducted by the Human Resources Department to assess the levels of employees' satisfaction....
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This will not only promote their motivation to do more but will also increase their job satisfaction and performance levels (Kruse et al, 2008, Pg 19).... This will entail organizational structure stability, employees' satisfaction and job security and performance evaluation and reward structure.... he problem of “lack of empowerment” within government organization (ABC) was identified through a survey conducted by the Human Resources Department to assess the levels of employees' satisfaction....
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The interactions between HRM and the employees, and the satisfaction of the employees are highly responsible for the engagement of the employees and hence their retention (Mathis and Jackson 171).... The HRM of an organization provides its employees with such training and development such that their job skills are enhanced.... Another significant role of the HRM is to increase the motivation of the working employees which has been observed to be a complex job....
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Secondly, customer satisfaction is the only logical method to maintain the high level of progress and success in companies.... If the company won the customer satisfaction which could be achieved by the quality circle, that will be reflected on the increase in production and in their income.... According to Nocero (2002), in his article “Seal of Approval” customer could control cost of products or services by their satisfaction.... That shows success of the company can be driven by customer satisfaction, if the staff share to plan that would lead them to work productively and seriously....
employee voice cannot be solely related to trade unionism or any other form of unionism.... Instead, there are many other approaches and mechanisms of employee voice.... osition of employee voice in unitary HRM policies 6
... urposes of employee voice as seen from the perspective of unitary HRM 8
... nitary HRM approach mechanisms of employee voice propagation 9
... trategies of propagating employee voice in unitary HRM practices....
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The worker's focus is being changed from pay and benefit to satisfaction and security in return for their improved performance.
... he modern Human resource management approach has given its due importance to the “employee satisfaction” (Machin & Wood, 2005, p.... It also helps to invite healthy and safety environment by “avoiding stress and job hazards” among its members.
... The author states that last decade human resources management has witnessed a great exploitation towards the employees in terms of the working hours, payment, and working condition which in turn resulted to the development of their representative group as an employee's union....
million in a bid to improve their level of competency and job satisfaction.... The idea of providing employees with such opportunities for career growth and as such attain their desired levels of job satisfaction is in line with the adult learning theory (Alagaraja and Egan, 2013) which advocates for the need for the employee to be a self-directed learner and worker.... In line with the expectation theory, the company promotes personal development plans in a bid to attain proper conduct from employees as a result of their satisfaction with their professional achievements this in turns create a conducive environment and hence organizational success (Collings, 2003).
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Such incidence incidences spur resistance from the employees thus eradicating job satisfaction.... This paper analyzes the impact of profit-maximizing and competition- based theory and human resource-based theory of management on the service provision, customer satisfaction and the subsequent effects on elevating the business competitiveness as well as the contrasting theories.... This theory can significantly help in improving customer satisfaction....
Sharing of jobs and training aids in reduction of fatigue, creation of job satisfaction, and lessening of turnover problems.... Through their learning culture, the management team have decided to ensure that all the departments in the organization receive the necessary information, which will ensure that they successfully execute the HPW systems in order to meet the market needs through consumer satisfaction (Mittal, 2011).... job sharing ensures that competent individuals are selected to address certain issues affecting the organization that improves the employee's commitment to the work and increase participation (Yeatts, & Hyten, 1998)....
Role culture is mainly focused on job description and specialization in the field of work.... Organizational structure is defined as the manner in which the organization arranges its people and activities in order to fulfil the overall organizational objectives.... The planning of organizational structure contributes positively to the efficiency and profitability of the....
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Improving customer satisfaction in banks
... The quality of service is an integral part of customer satisfaction.... According to Lewis (209), the level of service provided at branches and the satisfaction derived is highly dependent on the banks' employees.... With this solution, retail banks will be able to improve employee productivity, customer satisfaction and most importantly the revenues.... The paper also highlights certain trends in banking and the various options that banks can use to improve customer satisfaction....
his results in job satisfaction, motivation, and increased productivity, thus helping the organization to work more effectively and achieve its goals and objectives.... The impacts of personality traits of various staff on the performance at the workplace affect all aspects of an employee's performance.... "Qualities of a Strong Manager and Perception Towards effective Leadership" paper examines the ways of handling change, explains how to become an effective manager, and impacts of personality traits of various staff on the performance at the workplace....
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According to this, theory, the multinational corporation generally try to focus on effective employee motivation and development of employee-friendly policies in the workplace in order to maintain a strong workforce in the international markets.... Generally, multinational organizations consider this resource-based theory of reward distribution in order to maintain and take care of the expectations and satisfaction level of the employees.... Expats returns from failed assigned job, the prerequisite of expats to move towards an additional global assignment to fortify their expertise and skills, the posting period is over and unhappiness on overseas assignment are certain reasons of repatriation....
The higher level public sector employees are motivated mainly by higher commitment and higher satisfaction and are more or less similar to the private sector employees while this is not the case with the lower level employees.... In the case of private sector, the high demands by the unions can result in employer becoming bankrupt and employees losing the job.... In the case of private sector, the high demands by the unions can result in employer becoming bankrupt and employees losing the job....
This will further lower employee turnover, internal conflicts and increases job satisfaction.... However, on a personal front, every employee comes with different cultural views and background, which has a profound impact on the way the individual thinks, acts, behaves, and responds.... Advantages and Challenges: Workforce diversity in Singapore has serious implications on business in terms of innovation, management, leadership, employee equality and engagement....
This will further lower employee turnover, internal conflicts and increases job satisfaction.... However, on a personal front, every employee comes with different cultural views and background, which has a profound impact on the way the individual thinks, acts, behaves, and responds.... orkforce diversity in Singapore has serious implications on business in terms of innovation, management, leadership, employee equality and engagement.... Effective diversity management not only promotes equality and minimizes discrimination, it improves employee motivation, commitment and thereby performance....
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For instance, they use the motivation theory to enhance worker's morale, meet their needs, and ultimately ensure reduced turnover and high levels of satisfaction.... For instance, among the affirmative effects of the unions include better management and communication strategies, effective balance between the interests of the employers and that of the employees, and high levels of satisfaction among workers.... This also means that with such strong relationship, Telkom's management is able to protect the rights of its employees; thus, ensuring high productivity and increased levels of satisfaction....
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lthough every department's policy is equally important but human resource policy is something that is of Therefore, usually all employees are concerned with HR policy as it includes leave policy, travel policy, policy regarding employee benefit and most importantly performance appraisal policy; to which every employees' increments are linked.... One of the major causes of employee de-motivation is inconsistencies between policies and their implementation.... Moreover, standards or key performance indicator should be set in such a way that employee attention is on getting the task done effectively and efficiently, which will result in better employee performance thus having a positive impact on overall organization productivity....
The case manifested the leader as exerting her own power on the personnel to make them attain goals without necessarily trying to achieve job satisfaction.... ?? This was validated by Rad & Yarmohammadian (2006, xi) when they proffered that “organizations need effective managers and employees to achieve their objectives…job satisfaction is critical to retaining and attracting well-qualified personnel”.... eadership style and employees' job satisfaction....
These researches also show that the manners in which the organisation manages its people and the latters' level of job satisfaction and attitude towards work can signi?... Aims and objectives While the modern day theories hold that the relationship between an organisation and its people (like job satisfaction and attitude towards work) can signi?... job satisfaction Keeps Falling, the Conference Board Reports Today.... OB is [now] a broad field grounded in sociology (team characteristics and organizational structure), economics (motivation, learning, decision-making), social psychology (satisfaction, emotions, team processes), and industrial and organizational psychology (job performance and individual characteristics)” (Young and Shih, 2011, 1)....
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Communication makes all employees feel like they belong since they are included in the decisions of the organization, and so THE IMPACT OF COMMUNICATIONAL CLIMATE ON job satisfaction AND JOB PERFORMANCE of due: Organizational communication has been defined by Conrad & Poole (2011 p.... Communication makes all employees feel like they belong since they are included in the decisions of the organization, and so communication does increase job satisfaction (International Association of Business Communicators, 1982:15)....
erzberg added another factor to the basic theory of need fulfilment of Maslow and that is ‘satisfaction at workplace'.... According to him a worker would surely choose that job which gives him more satisfaction over one that fails to match with the former in terms of ‘satisfaction at workplace'.... While defining the most important characteristic of 'knowledge workers', Drucker went to state that 'they must know more about their job than their boss does – or else they are no good at all'....
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For example setting goals like, improving customer satisfaction is not specific or measurable.... In such a situation, it will be essential to remove all non verbal and cultural barriers to communication and only then customer satisfaction will be achieved.... The writer of this statement " Motivation, Stress, and Communication in Southwest Airlines" discusses a brief job description will be presented for a position he would like to fill in the company....
Consumers of fitness accommodations and products are vigilant that fitness can provide the indispensable implements to optimize one's health,.... ... ... The global fitness industry will continue to record steady magnification as demand for a wide range of fitness solutions grow due to health cognizance and regime programs to promote salubrious living.
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The performance appraisal system not only evaluates the employees' efficiency but also expectations and satisfaction.... The performance appraisal system not only evaluates the employees' efficiency, but also expectations and satisfaction regarding the various aspects of their job.... At last, there was the actual inventory for assessing attitudes and satisfaction with the 360-degree Appraisal System.... The first and foremost thing is to develop and implement a 360degree Appraisal Process to evaluate the job performance of academic support staff, administration, clerical and employees at IKH ZASAG University of Mongolia....
From the point of view of Herzberg's two factor theory, employee's satisfaction at work can significantly provide them with substantially high energy in order to do what they are expected of (French et al.... In other words, employers are expected to evaluate the prevailing needs of their employees and it is important that a two-communication process should be instituted by the human resource department just for the sake of understanding the level of employee satisfaction in the workplace....
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It has major influence on defending the impact of work demands including pre-allocated job roles and responsibilities and time management on employee stress (Palm, 2012).... mployee or workforce stress, identifiable as job dissatisfaction or absenteeism impose direct influences on the organisation that can further lead to increased cost for the organisations and conveys different potential hazards.... For instance, the workforce in different healthcare and law enforcement departments in a public sector frequently have to experience an increased level of their stress while performing their pre-allocated job roles and responsibilities, given the influences of continuous innovation and instability in the business environment (Obiora & Iwuoha, 2013)....
With the external pressures and the level of competition in the market, many companies strain their employees to work beyond their capacities or fail to address issues relevant to job satisfaction in their workers, which in turn has its consequences on the company's performances and productivity.... 70) Thus the motivation of the individual to perform the task and the pleasure he derives from it, should be considered as factors for the design of jobs to help ensure job satisfaction and guarantee the sustenance of a “healthy organization”....
They held the view that money mattered but not so more than job satisfaction coming from such factors as self-actualization and self-esteem need that Maslow uses in his hierarchy of needs.... what motivates, money or non monetary aspects like job satisfaction.... They held the view that money mattered but not so more than job satisfaction coming from such factors as self-actualization and self-esteem needs that Maslow uses in his hierarchy of needs....
The ultimate goal of the system is to help improve revenue and customer satisfaction.... Given that the ultimate goal of modifying the behavior of sales associates is to improve revenue and customer satisfaction, these two parameters are the surest way to measure the extent to which the sales associates are embracing the desired behavior.... With respect to customer satisfaction, the sales department should encourage shoppers to give feedback on their shopping experience at the companys store....
Human resource management practices, job satisfaction and organizational commitment.... Contrariwise, benefits regards work as a positive thing that has to be rewarded on the basis of quantity and quality of accomplishment; human resources are entitled to compensation and benefits that are commensurate to the level of effort they expend on the job.... With the knowledge of the work environment, the employees and their job demands, human resource professionals must know when and how best to utilize existing capabilities and resources to respond to the concerns of employees at the workplace....
Supporting employees to fulfill their aspirations for job satisfaction or better renumeration helps the leader to gain their cooperation and willing compliance for high level of job performance.... All employees are essential cogs in the huge machinery of the industry, which runs in a well-oiled manner for one fundamental reason: and that is, to provide customer satisfaction which would lead to customer loyalty.... The total service quality, the physical product and the quality of food and beverage are found to be the most important components for customer satisfaction....
The strengths based approach fits with what the SHRM scholars have suggested, for example, they suggest that certain employee behaviors and certain human resource strategies produce certain employee behaviors, and that the task of the human resource strategist is to uncover and test these linkages (Cappelli & Singh, 1992; Schuler & Jackson, 1987)....
The effect of technological innovation, work reformation and job redesign are all assisting to redesign shop floor approach amongst executive, unions as well as workers.... Industrial relations are also known as employee relations.... Industrial relations are also known as employee relations.... employee relation is are partly concerned with groups of employees who are represented by trade unions (Ed 2004 p 4).... There are three phases in the evolution of employee relations since the end of the World War II, the third one being the partnership approach....
Empowerment can lead to job satisfaction and loyalty, which positively impacts performance.... This is essential in the retail sector which thrives on customer satisfaction.... Empowerment Empowerment has varied definitions and approaches and may involve elements like individual employee perceptions, job structure and work environment, organizational structure and culture, managerial commitment and leadership, and training and reward systems (Anderson & Huang, 2006)....
Content theories of motivation in this case, posit to the effect that there is no individual who can give the other person satisfaction that is related with accomplishing especially a challenging job, but it is self derived (Carrell et al 1995).... Thus, according to Maslow, when a need occurs, motivational tension develops and is directed towards satisfaction of that need, (cited in Carrell 1995).... He identified factors which cause dissatisfaction as hygiene and those which cause satisfaction as motivators....
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The wise organization will devote considerable time to identifying and recruiting such people and to ensuring job satisfaction.... They will provide opportunities to exercise responsibility, to learn from experience, to take risks and to gain satisfaction from results achieved and lessons learned” (Handy, 1998b, p.... The ‘role' culture focuses in on procedures required to get the job accomplished, not on personalities.... This type of classification of job would describe a low-tech organisation where workers experienced long-time employment....
According to the authors, employee job security is one of the best policies that can be implemented.... If customer satisfaction can be directly linked to employee performance, they can contribute to performance evaluation.... strategies like the critical-incident method can be implemented whereby supervisors can rate specific actions or behaviors that can be judged as being positive or negative in terms of customer satisfaction (Noe, 2007, 260)....
espect is also significant in the workplace since it promotes an organization's repute through customer satisfaction and maintenance of employee motivation.... It evaluates the role of communication in securing the right job, assimilating into the new job, and performing with excellence in it.... Securing the right job is a significant step towards the fulfillment of a person's career objective in a highly competitive job market....
"Personal and Professional Development" paper analyzes the performance of the medical office manager as one of the most important employees in the organization.... A medical office manager may be described as a healthcare professional with clinical and administrative knowledge, clinical management, and skills in business....
he airlines move to build a strong relationship between the employees, and the managers are significant in boosting employee job security.... The flexible contracts ignite the feeling of satisfaction from the airline prompting the workers to remain focused on allocated duties.... The paper "EasyJet's Approach to Motivating Its Employees" focuses on EasyJet's employee motivational approach, the relationships between the employee and the management, the precise and accurate operational framework where the employee may ask questions if need be, the use of a distinct high-performance tradition....