Mystery Shopping
5 pages
(1386 words)
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The paper "Mystery Shopping" tells us about a group report on findings observation research for three companies. Research comprising three business institutions was done through a mystery Shopping exercise.... Hypothetically, these factors include the speed of service, quality of service, environmental cleanliness and safety, customer care and guidance services, arrangements, professionalism of the service providers, friendliness, and general experience and they directly correlate with the client's...