Analyzing Management Strategies
4 pages (1000 words)
, Research Paper
Total Quality Management promotes an all-inclusive approach that seeks to enhance the quality of services and products by improving operations and processes across the entire supply chain and within the rank of management. Some of the key aspects of TQM are process management, customer involvement, committed leadership, cross-functional training, supplier quality management, information and feedback, and strategic planning (Naagarazan, 2005; Dahlgaard, Kristensen & Kanji, 2002).