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Title: Learning, Coaching, Development Table of Contents Table of Contents 1 1.... ntroduction: 1 2.... dentification of Training and Development Needs: 2 2.... .... asic Skills and Competencies for Call Canter Work: 3 2.... .... he Case of Endeavour: 4 3.... esign of Training and Development Intervention: 4 3....
In his two factor theory on motivation, Herzberg (1959) analyses the job attitudes of employees in respect to the organisational policies and Job Satisfaction.... He analyses certain factors-hygiene factors- which he concludes that determine that levels of employee satisfaction or dissatisfaction at work.... It will also try to look into the style and strategies of Al-Amal Hospital in Jeddah, the company in focus, in dealing with their workforce and how their workforce stay motivated and happy with their job.
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Job Satisfaction is said to improve, and conflict is said to decrease.... It is not insignificant that atypical workers, including those job-sharing, working part-time or on short-term contracts, are very clearly located on the periphery of the workforce under this approach.
... There is certainly evidence to show that, in the Civil Service, opting for flexible, family friendly working arrangements, such as job-sharing, is perceived as unlikely to enhance longer-term career prospects (see Humphreys, Drew and Murphy 1999)....
On the other hand, if motivators or satisfiers are sufficiently found at their jobs, workers feel a sense of Job Satisfaction that encourage them to perform exceptionally, for no other tangible or monetary return.... These factors are so called because their presence in the worker-employer relationship does not necessarily create employee satisfaction with his/her job, but if taken away or perceived as insufficient, would be the cause of employee dissatisfaction....
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However, flexible work schedule have been found to increase the level of Job Satisfaction among employees thereby improving the quality of their work and productivity.... In this regard, flexibility enhanced workers retention and client satisfaction since now employee began working with a lot of passion and dedication.... This form involves altering employees working time throughout depending on the demand of the job.... One such is job sharing, which may involve at least two people sharing full-time job on a regular basis....
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Contextually, empowerment of employees act as a pivotal measure to attain the loyalty and Job Satisfaction of employees, which in turn shall benefit the organization with quality services rendered to customers.... The paper 'Correlation Between Employee and Customer satisfaction in the UK Hospitality Service Sector' aims to examine the relationship between employee gratification and client comfort in the UK hospitality industry, the factors underlying the dependency of a customer on employee satisfaction....
In relation to job attitudes, the employees that report increased levels of conflicts that are linked to work and life tend to display decreased levels degrees of Job Satisfaction as well as commitment to the organization.... Interloping between the job and tasks that are not related to the job has various undesirable consequences that have been well recognised.... The most important point about including the security of employment as one of the high commitment human resource practices is that it emphasizes that job reductions will be avoided whenever it is possible and the workers are supposed to expect to maintain their engagement with the organization....
He postulated, based on his observations as a humanistic psychologist, that there is a general pattern of needs recognition and satisfaction that people follow in generally the same sequence.... This paper explores published articles obtained online and through related books as also from research conducted via questionnaires filled up by 10 odd, working individuals below the age of 30....
Furthermore, it was observed that post the initial stages on the job training; the restaurant did not have any formal planned approach for the ongoing training of its employees.... In this study, a Sydney based Australian Restaurant was selected and the manager as well as an employee of the restaurant would be interviewed to comprehend the processes utilized by the restaurant for the training and development of its employees....
From the study by Zealand Tourism Research Institute, it became evident that training can improve Job Satisfaction, employee productivity, customer satisfaction, and competitive advantage.... As Kimes (2001) states, this poor service, in turn, will affect customer satisfaction, which, eventually, will result in poor sales, and finally, poor productivity.... Thus, from these people, it seems that better service results in more customer satisfaction, and thus, more return on total assets....
Research on networking has indicated that it helps to give a variety of employment opportunities, enhances work performance and assists one to obtain a better salary and Job Satisfaction in addition to job promotion.... t is believed that ENFJ personalities achieve their success by involving themselves with people in the process of trying to make things get done; though the achievements and satisfaction of those that are assisted to develop the world with greater worth, and through discovering that their efforts have accomplished their personal life goals on behalf of others(Forret & Sulivan 2002)
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"The Relationship between Fitness Levels and Employee's Perceived Productivity, Job Satisfaction, and Absenteeism.... Higher standards and greater satisfaction resulted from higher energy levels, which can be created from a normal daily exercise plan (Sharifzadeh 7).... For example, RHC LLC, a construction company headquartered in the greater Tulsa, OK, conducted a research on why not all of their construction workers can fully handle their days job as most of them tend to get tired just after lunch break....
As a result, Rousseau (1995), Robinson & Morrison (1995), and Robinson and Rousseau (1994) furthered that “employee trust toward the organisation is undermined, job and organisational satisfaction plummet, and intention to remain even among valued members wanes, causing people to reduce their efforts, withhold contributions, or exit the organization” (As cited in Buono 2003, p.... Employee commitment and loyalty to the organisation no longer guarantee job security....
With increase in Job Satisfaction, individuals are able to achieve improvement in their health, thereby reducing health-related costs.... The increased flexibility is also a great way of reducing job stress while increasing task satisfaction.... For this reason, telecommuting increases job mobility while at the same time speeding career advancement.... In most modern workplaces, an individual's job stress level is a dominant factor that determines his state of health....
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The author of the paper states that despite the advantages of telecommuting, the same does not come without its own share of disadvantages as well.... This is what this paper seeks to determine, as well as the way telecommuting works and how it is being managed.... .... ... ... Telecommunication is defined as 'the combination of information technologies with the concept of a flexible workplace' (Di Martino & Wirth, 1990)....
Job Satisfaction is one of the major aspects that keep employees motivated (Gallos 2008, p.... More importantly, effective teamwork leads to improved customer service quality and customer satisfaction thereby improving the overall productivity and profitability of a company.... o attain customer satisfaction by 20% in 2014, the team must work more effectively.... Team effectiveness involves obtaining innovation/adaptation, employee satisfaction, quality and productivity....
The essay 'The Causes and Consequences of Gender Segregation in Employment' raised and examined in detail the question regarding gender segregation in employment, its causes and consequences, it shows what gender segregation is, its dynamics in the workplace, and how the government affects it.... ...
healthy organization is one in which there are low levels of stress, high organizational commitment and Job Satisfaction, no fear of litigation, good safety and accident records and low rates of absenteeism, sickness and labor turnover.
... Emotional symptoms include irritability, suspicion, gloom, depression, cynicism, lack of enthusiasm, loss of motivation, reduced self-esteem and less satisfaction in life and at the workplace.... here is no clear division of labor at Smith's Bothy and Hotel as Steven barks orders at the employees and commands them to do tasks that are not in their job description....
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Job Satisfaction among Bank Employees in Punjab,
... The idea of humanizing the concept of effectiveness was introduced by Mayo (1945) who presented effectiveness as a function of productivity which results from satisfaction of employees.... It can be summed up as the net satisfaction that the organization gets from the all its constituents while transforming inputs to outputs in a manner that is efficient.... Reward of an employee causes satisfaction and this directly influences their performance....
Due to this organizational culture, they will have more Job Satisfaction and gets self motivated which in turn contributes to higher organizational efficiency.... Various components constitute a single enterprise or an organization and the final objective is to achieve maximum product output per unit input with out compromising the quality and customer satisfaction.... This automatically results in highest quality of the end products that results in excellent customer satisfaction....
& Kristensen, K 2003, Work motivation and Job Satisfaction in the Nordic countries, Employee Relations, 26(2), 122-136.... With the current cost of livings being overly high, the success and satisfaction of an employee depends on the package that the company offers at any given time.... Lawler virtuous theory Lawler (2003) highlights the level of interdependence an organisation's performance and the employee satisfaction and well being is in his spiral virtuous theory....
This theory also believes that the closer the match of personality to job, the greater the Job Satisfaction
... The extent of match between the traits and factors is directly proportional to the level of job performance and satisfaction.
... On-the-job training, Specialised technical training, or entry to a specific functional area such as human resources, accountancy or computing, or to comply with regulatory requirements are just a few to name.
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and Pederson, P, M (2003), “An Investigation of Job Satisfaction and Female Sports Journalists,” Sex Roles, 49(7), pp: 401-407.... The paper "The Organizational Structure of Sports Journalism, Everyday Life and the job of Sports Journalists" states that sports journalism which was once considered as a toy department in Newspapers and broadcasting channels, now become a revenue-generating house for the organizations.... After the Olympics was held in 1908, the job of sports editor became popular (Andrews, 2005)....
The paper "Evaluation of the Questionnaire" discusses that Tyne Castle Business School might get sentiment from undergraduate understudies who have as of late finished their first back of study at TBS, and consistent with an examination of the gathered information, the report will indicate some quality....
The spillover notion point out that the nature of individuals work experiences, Job Satisfaction and working conditions will impact on their attitudes and personal life beyond the domain of work (Groover, 2007).... Of entire job factors that affect work-life conflict, the time spent at work is the most consistent and strongest predictor.... Other reasons may be: support from one's supervisor, job security, support from co-workers, work-role conflict, work demands or overload, work-role ambiguity, job environment dissatisfaction, and extensive application of communication technology that blurs the boundaries between home and work....
His commitment and credibility is being severely jeopardized by the limited job security that his position commands (Becker, 1960, p.... Every thriving organisation to a great extent is akin to an organic entity that has to bear with all the life cycle phases like conception, growth and an eventual attainment of maturity and sustainability....
In addition, emotion is directly relevant to understanding specific topics central to I/O psychology, such as Job Satisfaction, worker motivation, and understanding how job characteristics (such as personal control) contribute to important outcomes, such as productivity (Paynee & Cooper 2007).
... In this case, stress management and control of emotions are the most important techniques which help employees to overcome negative feelings and increase customer satisfaction....
chmidt in 1993 described employee engagement as a modernized version of Job Satisfaction and commitment with work.... Engagement is a step forward than simple employee's motivation and satisfaction as it also specifies the amount of involvement in organization tasks and decision making (Slotte, Tynjala, Hytonen, 2004, pp.... For example, such employees tries to give their extra input, spend extra time at work, resulting in increased customer satisfaction and improved services....
This, in turn, resulted in building employees' trust over Marks & Spencer and improved their Job Satisfaction level.... Nevertheless, HR professionals are also aware of the fact that employees tend to face work – family conflicts when they are bombarded with excessive tasks and job requirements coupled with unrealistic goals and targets that are unachievable.... Therefore, the employee resourcing task becomes complicated and challenging for enterprises of 21st century, which could not assimilate excessive business costs as an outcome of low productivity (due to employee dissatisfaction and low job morale) and higher employee turnover rate (Morrell et al, 2001)....
Nike and Adidas operate in a very competitive industry and therefore need to employ the use of high performance to achieve competitive advantage over others.... According to Porter's five forces to analyse the nature of competition in an industry and determine the appropriate business strategy to adopt, a firm can either utilise cost leadership, differentiation, or focused strategy (Ireland & Hoskisson, 2008)....
Oracle's mission is to support the customers in creating information-driven activities based on the company's values such as Job Satisfaction, results, skills and responsibility.... The biggest reward of a manager position is the satisfaction that the manager derives from his work.... Like- wise there is a quarterly customer centricity award, which is about who is the person who has shown the absolutely best attitude towards giving customer satisfaction, and at the end of the day it's an email of thanks and a meal for two.
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Importance of Recruitment and Selection in the Public Sector Majority of human resources practitioner dedicate a great deal of their time in activities associated with recruitment and selection of the workforce.... This may range from a one-off recruitment project to major recruitment campaigns done to recruit and select replacement workforce, trainees, employees with specialist skills, graduates, and the likes....
One of the challenges that the organizations face Employees encounter more ambiguity and decreased job security (Coetzee, 2005).... Because of lack of job security, the employees too expect the employers to demonstrate their commitment in terms or providing the right work environment like safety and work-life balance....
Employees are given more variety in order to increase Job Satisfaction.... The HR's department job is to minimize the harm done to the organization and the affected individuals.... Orientation makes the employee feel at home on day 1 and develop a sense of pride in the organization and commitment to the job.... Induction helps a new employee overcome such fears and perform better on the job.
... he job its contents, policies rules and regulations
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Employee autonomy, such as job planning and decision making, has a positive influence on Job Satisfaction (Wallace, 1995).... HR outcomes include employee satisfaction, commitment, motivation, trust, loyalty, retention and turnover, absence due to illness and social climate between employees and managers (Paauwe and Richardson, 1997).... HPWS is responsible for influencing the attitudes, behaviors and performance of employees hence when they not properly integrated into HR practices in an organization, then the success of the organization is limited as such elements like skill and motivation are not achieved by the organization from the employee's department as they are not properly motivated in sectors of growth and satisfaction (Bach, 2005).
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Offering support ensures supervisees are given morale and Job Satisfaction which ensures that these people work becomes satisfying.... While, the same study pointed out that supervisee are comfortable working with people qualified as child therapists and this is salient in the attainment of satisfaction by supervisees.... anderGast, T 2008, An exploration of experiences, preferences and predictors of satisfaction in clinical supervision with play therapists, Charlotte, The University of North Carolina Press....
Good communication not only increases the Job Satisfaction but also ensures productivity and profitability within the organization for example communicating problems effectively to the employer who would in return encourage the employee can help in increasing job morale, satisfaction, and motivation.... Thus, this improves the corporate image and goodwill and increases customer satisfaction and loyalty with the organization.... Communication skill is the most important requirement for the job that I work for....
Relationships Between Facets of Job Satisfaction and Task and Contextual Performance.... Nothing happening at the company and lack of stimulants to perform better may turn a well paying job be viewed just like another task to be accomplished.... Boredom at work has been linked with a wide range of negative effects including accidents and poor job performances.... Based on District Business Manager (DBM) job description, the following are some of the core task performance behaviors: creating the environment to develop an inventive culture, developing and articulating a vision, driving innovation through embracing change and diversity, developing and communicating the business plan, set goals and performance expectations, setting priorities, allocation of resources, and execution and implementation of the business plan....
This paper "Lean Improvement Techniques for Study of Industrial and Ethical Issues" supposes multinational companies should attract to locations where labor cost is low and occupational skills are high.... Knowing how to treat workforces in the company that's operated can benefit heavily on the firm....
These components are meant to meet the needs of the employees in the belief that fulfilment of employee needs will improve employee performance and the achievement of Job Satisfaction.
... The employee motivation system is based on classic motivation theories that include Maslow's and the satisfaction theories.... A job at McDonald's is often an open option whether for a person seeking his first job or an experienced professional whose qualifications are not taking him anywhere in light of unemployment issues....
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It will also enable the government department to know which strategies they should put in place in order to attain employee Job Satisfaction, commitment and increased retention rates.... ecognition is one of the factors that ensures employee satisfaction and enables them to stay in a given job for a longer period (Buckingham & Coffman, 1999).... The research will also use survey methods in collection of data by use of survey questionnaires to employees and employers at different job posts....
International Human Resource Management in Spain Introduction Competition in the marketplace is forcing many organizations to adopt practices perceived as “best” to survive.... Nonetheless, there are forces against globalization.... ... ... ... One of the significant factors hindering the adoption of global human resource management practices is culture....
This would include factors like communication development, physiological and physical development of the employees, improvement of work life balance, improvement of work life quality, security of the employees, Job Satisfaction and motivation of the employees etc.... oxconn is in a situation in which it has to improve the satisfaction and motivation level of the employees without having to increase the operational costs.... High performance management including high performance work system is a strategic HRM approach that can be implemented to create and support a highly motivated, satisfied and participative work force, In this approach, work satisfaction based on non-monetary schemes are focused....
They also consider Job Satisfaction very important.... My personality type implies that I am persistent, frontrunner, sociable, and organized thus would do better in occupations such as teaching, management, entrepreneurship, as well as consultant, which was pleasing since I always consider management to be a good job for me.... This is somehow true since I would prefer working in a job that I can be sure to remain in for some time.
... uring this lecture, I realized that most people in the old generation, which applied even to my parents, are less concerned with aspects such as job security and salary....
Other than this, due to implementation of varied types of LMF, the rate of Job Satisfaction increases that enhance the retention ratio, which is extremely essential for the employee as well as the employer.... Rigidity in rules and regulations might hinder the inner morale and satisfaction of the labours that may reduce their efficiencies and such inefficiencies might also decline the productivity of the organization as a whole (WHO, 1999).... Generally speaking, the human resource managers in various organizations are wary of the current trend in which job insecurity is the main trigger to search for new employment opportunities....
sychosocial factors: Low Job Satisfaction, monotonous nature of work, work space, interpersonal relationship, worker's perception about their abilities, work demand stress are the psychosocial factors affecting the workers.... Tall and fat people are not recommended for Manual Materials handlers because their physical structure is an impediment for the job.... The therapist has to look for prior history of back injury, poor physical fitness level, second Jobs, recreational activities, hobbies, smoking, aging process and psychological issues like family, financial or other personal problems, job dissatisfaction, lack of job Control, work related stress are some of the physical
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This will also increase their Job Satisfaction.... he time lag between unemployment and job in an individual's career marked by ‘searching for a job' or transitions phase involved in change of jobs, called as frictional unemployment is very critical.... When a company is searching for right person to a job, simultaneously several right persons might be searing for a similar job.... evelopment of transferable skills by a person could ensure transfers within the same company to other departments or make change of job easier....
The effect of transactional and transformational leadership styles on the organisational commitment and Job Satisfaction of customer contact personnel, Journal of Organisational Culture, Communication and Conflict, 11(1), p.... To be committed to this job role, and achieve satisfaction, I will require more autonomy.... Emery and Barker (2007) support this stating that satisfaction stems from a professional being able to work independently outside of management control systems....
Countries that have allowed the benefits of global integration into their economies do enjoy more empowerment on their people, improved communication, reduced transportation times and tremendous improvements in their workers Job Satisfaction (Hoekman & Javorcik, 2006).... Consumer satisfaction will also be increased since the customers will now be able to obtain a variety of goods and services from beyond their borders to aid in solving their problems (Hoekman & Javorcik, 2006)....