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In certain customer service-focused business models, there is a high volume of employee turnover, decreased Job Satisfaction in these roles at the employee level, and low organisational commitment (Zhou, Long and Wang, 2009).... (2009), What is the most important predictor of employees' turnover intention in Chinese call centre: Job Satisfaction, organisational commitment or career commitment, International Journal of Service Technology and Management, 12(2), p....
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(Howell and Avolio, 1993) Since transformational leaders provide more emotional and intellectual stimulation for their followers, there is more likelihood that these followers will experience more Job Satisfaction, and more freely offered contributions to the welfare of the organisation, and its goals, even beyond the minimum that is expected of them.... It is important to understand not only the role of the leader, but also the role of those who follow, and this has led to research on notions such as “psychological empowerment” which are said to mediate the relationship between transformational leadership and outcomes, and generate greater general Job Satisfaction and more active commitment to the organisation (Castro et al....
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Throughout history, it has been known that nurses play an important role in the healthcare of patients.... The main objective of this research is to investigate how do mandatory preceptor and mentoring classes for clinical nurses help decrease the number of nurses being burnt out.... ... ... ... It would be superfluous to mention that the healthcare system has always had more work than the personnel to take care of the patients....
Exploring CSR in Aquacultural Sector in Greece Evaluating Nireus SA CSR Strategy Table of Contents 1.... ntroduction 3 2.... About Nireus the Company 5 3.... Findings 11 4.... Conclusion and Recommendations 23 Recommendations 26 References 28 Appendix 1 30 Appendix 2 35 1.... ... ... ... Introduction Corporate Social Responsibility (CSR) is regarded as one of the key constituents of organisational sustainability as it enables an organisation to flourish and to sustain within competitive market scenario....
The paper "Ethics Is Used to Define the Diverse Regulations and Conducts" states that the market shapes the private vices in the society into public virtues as it places society members into circumstances where they have to consistently concern themselves with the wellbeing and desires of others....
The need can be defined as the feeling of slackness for something and human being tries (activities) to get blackness removed (satisfaction).... This paper "Key Factors In the Motivation of Employees in the Institute Of Physics" focuses on the fact that motivation is one of the important factors affecting human behaviour....
The need can be defined as a feeling of blackness for something and a human being tries (activities) to get blackness removed (satisfaction).... However, the satisfaction of one need leads to a feeling of another either of a different need or the same need after the lapse of a certain time....
The aim of the paper "A Relationship between Followers and Leaders" is to give a deeper understanding the tenets of charismatic leadership that make it the most popular style of leadership over the other styles.... The model of leadership chosen for the purpose constitutes charismatic leadership....
In this paper, the HRM policies and practices under study specifically focus on those aspects that directly influence an employee's accomplishment of his job – motivation, reward, and performance assessment and management.... The dissertation examines specific aspects of the human resource management of one of the world's largest oil firms, ARAMCO, in order to establish the extent to which HRM practices and policies are perceived by the company's internal stakeholders....
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It is also stronger forecaster of positive organizational performance obviously demonstrating the two-way relationship among employer and worker compared to the three previous constructs: workers dedication, Job Satisfaction and organizational residency behavior.... It also points out that engagement is positively connected to consumer satisfaction (Coffman, 2000).... The council made big developments in employee turnover, satisfaction and non attendance levels, subsequent to employee engagement proposal....
Jurkiewicz (2000, p55) maintains that the most important factors influencing Job Satisfaction for an employee are "feelings that the organization can be relied on to carry out its commitments to its employees and feelings that the individual is of some importance to the organization".... The use of planning by organisation to gain more creative workforce encompasses various methods such as training, employee development, skills enhancement, career planning, employee satisfaction, performance appraisal and job security....
Job Satisfaction, Harper and Brothers, New York, p.... Selecting Employees to Fit the job Selecting Employees to Fit the job The process of selection is the structured well procedure systematic engagement by the management of the organisation to choose the well-suited personnel to perform various tasks within the entities.... mployees to fit the job and the organisation are a key step in systemic analytical engagements that ultimately results in success or failure of the organisation....
Moreover, availability of such rooms and facilities also improves employee morale, job productivity, and Job Satisfaction levels.
... An essay "Flexible Working Practices and Their Place in Todays Organizations" reports that companies need to focus on increasing employees' satisfaction with their jobs.... Employee satisfaction with the job is essential for improved business productivity and profitability.... mployee satisfaction with job is essential for improved business productivity and profitability....
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mpowerment, Job Satisfaction, and customer satisfaction in TQM organizations: an empirical study Retrieved on May 31, 2009 from http://www.... t should be remembered that top management leadership and employee empowerment are the most important principles in total quality management (TQM) because of their assumed relationship with customer satisfaction.... (Ugboroand & Obeng, 2001) Quality of the product or service offered by the organization determines the customer satisfaction and only through satisfying the customers an organization can move forward....
However, most workers consider Job Satisfaction as the most important reason for working.... The theory is built on the premises that there are not only factors that promote workers' satisfaction, but there are also those that limit it.... His two-factor model argues that satisfaction at work and lack of it does not exist on a continuum of direct proportionality.... Note that the most important thing here is to give equal consideration to both sets of factors that promote and those that limit satisfaction (Herzberg 157).
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For one, the importance of satisfaction cannot be overstated.... Motivating the right people to join and stay with the organization is an important job of managers.... An intrinsic reward is the delightful feeling you have when you have done a good job.... The job of a manager is to find each worker's commitment, encourage it, and focus it on some common goal.... Specific procedures and methods for each job must be followed with no exceptions....
Apart from lack of team work, company's uncaring attitudes towards employees is also one of the reasons for low Job Satisfaction.... This is said to have increased employee satisfaction and reduced the turnover from 110 percent to below 30 percent.... These will be satisfaction level, organizational commitment and job hopping.... For measuring satisfaction level generally three issues are discussed.... a) satisfaction with Pay....
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UK senior doctors career destinations, Job Satisfaction, and future intentions: questionnaire survey.... Having excessively high salary is not the only factor behind a person's happiness and satisfaction with work.... The research objectives seek to identify the reasons why most women would prefer to have a part-time job as compared to a full-time career.... It is also possible for single mothers with part-time job to spend more time at work in case there is a need to earn more money to support the child's educational need....
Incumbents' difficulties on the job, prevailing attitude to working conditions, needs, motivation and Job Satisfaction can also be ascertained.
... The interview provides a picture of how the employees go about performing their job, their use of time, the decision-making process, the elements that provide creative satisfaction, sources of stress etc.... The essay "The Main Methods of job Analysis" focuses on the critical analysis of the main methods of job analysis: Observation; Interviews; Questionnaires, Checklists, and Inventories; Diaries and to bring out their relative strengths and weaknesses....
Some of these causes, or precursors, include external labor and markets, lack of training, morale problems, lack of Job Satisfaction, new employees being trained by staff who themselves are not prepared to train, low wages, under-staffing, odd work hours, little regard paid, etc.... 4-8) are assumptions or reality, this study aimed to examine high turnover rates' impact on guest satisfaction within the hospitality industry (with the focus on hotels), prove the writer's hypothesis that high turnover is detrimental resulting in negative consequences, and that a culture of high turnover does exist and is accepted in the industry....
Increased Job Satisfaction
... Employees who are not allowed to telecommunicate do not have these benefits at the work place and therefore cannot be able to have a similar satisfaction rate with telecommuters.... The ability of an organization to meet its needs depends on the satisfaction of the employees that is possible in a telecommunication system hence telecommunication augments productivity.... The employees are ready to work on the requests, give further clarification to the customers, and make decisions on their own regarding a specific subject leading to better customer service and increased satisfaction with the organization (Welte, 2014).
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The Effect of Job Satisfaction on Work Performance.... Theoretically, therefore, managers are urged to foster satisfaction among workers on the assumption that such satisfaction would enhance employees' interest in the workplace.... Theoretically, therefore, managers are urged to foster satisfaction among workers on the assumption that such satisfaction would enhance employees' interest in the workplace.... Theoretically therefore, managers are urged to foster satisfaction among workers on the assumption that such satisfaction would enhance employees' interest in the workplace (“Human Relations Theories” par....
The conclusion which is drawn by the theory of Herzberg is that job dissatisfaction is not the reverse of Job Satisfaction.... One set is known as motivators or growth factors which are related to satisfaction of occupation and the other set is called hygiene or maintenance factors which is associated with dissatisfaction of occupation.... The factors which are responsible for satisfaction are responsibility, achievement, personal advancement, nature of work, and growth....
The management should recognise that employee morale, performance and overall Job Satisfaction is a highly important component for increased profitability.... This is the main reason of low morale of employees and ultimately decline in service and customer satisfaction.... In order to maximize the profit chain of service, Jim's Cleaning needs to concentrate on employee satisfaction by increasing their interpersonal skills.... Development Plan In order to resolve the problem, the development process comprises of following steps: Problem Lack of service employee's interpersonal attributes in Jim's Cleaning is negatively impacting customer satisfaction and their commitment to retain withntioon to Jim' 000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000 this company....
s per Maurer (2001), recognition and rewards are crucial elements in improving employee work motivation and Job Satisfaction which is directly related to organizational accomplishments.... Management Modeling Training to Improve Morale and Customer satisfaction (Smith, 1976)
... As per Adeyinka et al (2007), research has demonstrated that reward now creates satisfaction of the employee which straight away impacts performance of the employees....
turnover, Job Satisfaction, labour costs).... improved employee satisfaction and morale; reduction in turnover; and increased productivity).... viewing employees as "internal customers," measuring employee satisfaction as part of a "balanced scorecard" approach) (Ulrich, 1997; Haynes and Fryer, 2000).... This in turn leads to employee satisfaction and retention, as well as a high and consistent level of service quality.... Other human resource practices that support employee motivation include: an annual employee survey, which tracks employee satisfaction and commitment; a variety of communications devices (e....
nalysis of employee turnover in different fields reveals that the dynamic balance of the workforce is influenced largely by overall Job Satisfaction, contentment and the employee's sense of purpose.... The costs are increased by programs on maintenance, career enrichment, motivation programs such as spiritual, sports and leisure activities, environment enhancement, physical aesthetics of the work area, safety protocols and customer satisfaction.... The costs are also increased by programs on maintenance, career enrichment, motivation programs such as spiritual, sports and leisure activities, environment enhancement, physical aesthetics of the work area, safety protocols and customer satisfaction (Milman and Ricci, 2004)....
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The first parameter in their study was internal marketing that leads to Job Satisfaction and high retention rates since employees are filled with pride about their employer and the company.... 2008, “The essential guide to employee engagement: better business performance through staff satisfaction”.... ?“The essential guide to employee engagement: Better business performance through staff satisfaction.... 2002, “Business-unit-level relationship between employee satisfaction, employee engagement, and business outcomes: a meta-analysis....
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Some of these causes, or precursors, include external labor and markets, lack of training, morale problems, lack of Job Satisfaction, new employees being trained by staff who themselves are not prepared to train, low wages, under-staffing, odd work hours, little regard paid, etc.... The paper examines high turnover rates' impact on guest satisfaction within the hospitality industry, proves the writer's hypothesis that high turnover is detrimental resulting in negative consequences and that a culture of high turnover does exist and is accepted in the industry....
Disillusionment among new hires who discover the job is not what they though it would be appears to be a significant factor in diminishing Job Satisfaction and promoting turnover.... These include employee satisfaction and morale, compensation, motivation, hiring practices, and training, just to name a few.... Sometimes a flexible schedule, a coveted parking spot, a premium work assignment, or some other incentive might be at least as effective as money in driving desired behavior, boosting satisfaction and morale, and ultimately suppressing turnover.
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rganizations employ large number of executives on various jobs that have relatively limited scope of responsibility, require little initiative or decision-making and provide little feed-back about results and also yield a little sense of achievement or satisfaction.... ob satisfaction increases work efficiency and hence they are indispensable elements of work-life.... While the attraction of awards for the suggestions is an offshoot of the scheme, the satisfaction potential inherent in the implementation of the worker's own ideas of improvement provide the drive and impetus to the improvement efforts in the shop-floor.
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On the causal ordering of Job Satisfaction and organizational commitment.... s Thibaut and Walker said, “satisfaction with resolution of disputes depends on procedural justice as well as distributive justice.... A study such as this is important because if procedural practice isn't available to its own advocates then the satisfaction Thibaut and Walker describe might be even less unattainable for the common people.... Distributive and procedural justice as related to satisfaction and commitment....
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The literature clearly indicates that money and benefits are not as important as Job Satisfaction in terms of employee retention.
... From the paper "Challenges in Compensation and Benefits Strategy of a Fictitious Business" it is clear that a confidential employee survey undertaken once every six months conducted by an independent surveyor would be a good measure of employee satisfaction and morale.... Achieving the satisfaction of the business owners would mean that the best performers are rewarded for their efforts, and management efforts are appreciated as well....
Hence, ensuring a good work environment with a good conflict management, good employee relations, and a feeling of Job Satisfaction and security contribute to making a productive and happy employee who works further towards the attainment of organizational objectives.... The author focuses on managing work situation which is a natural part of the workplace environment since conflicts of different forms emerge as a natural pattern of job management.... Introduction Managing work situation is a natural part of the workplace environment, since conflicts of different forms emerge as a natural pattern of job management....
The major departure being the fact that the current framework looks at the solutions or means of addressing the identified employee concerns in a bid to improving Job Satisfaction.... The degree of fulfillment of past and existing needs is also a method for measuring personal satisfaction.... satisfaction is gauged by identifying the strength of a need, then comparing the need strength to the amount of fulfillment provided.... satisfaction equals the strength or desire for a need minus the amount of fulfillment actually provided (Harris & Hartman, 2001)....
The financial service industry of the United States has evolved considerably during recent years in the face of intense competition and the need to expand the scope of their services to enable them to survive.... The introduction of new technology has also added a new dimension.... ... ... Yet despite all the advances in technology, one aspect of operations, the management of human resources, has remained little changed....
Apart from lack of team work, company's uncaring attitudes towards employees is also one of the reasons for low Job Satisfaction.... This is said to have increased employee satisfaction and reduced the turnover from 110 percent to below 30 percent.... These will be satisfaction level, organizational commitment and job hopping.... For measuring satisfaction level generally three issues are discussed.... a) satisfaction with Pay....
mproved Job Satisfaction: due to individualised training programs, the satisfaction rate of the employees towards the assigned job increases.... Due to execution of varied types of training programs, the level of satisfaction and inner morale of the employees increases that reduces the scope the turnover rate.... This is because; presentation of value-added products and services might enhance the level of satisfaction of the customers.... This is because; due to lack of training programs, the inner morale and satisfaction of the employees declines resulting in amplification of the rate of attrition (Wong, 2000, pp....
These included the Job Satisfaction, support and help from the peers etc.... Benefits to employees include higher pay and satisfaction.... During the career of an employee, he or she can make an effort to find a more suitable and growing job with more attractive incentives and other perks therefore he or she can quit the organization to join a new organization.... ob evaluation is a technique to rank jobs in organizations based on the duties and responsibilities assigned to the job....
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Usually, monetary benefits are used in order to keep Job Satisfaction at high levels; however, the specific scheme is not adequate in order to keep employees' performance high.... Usually, monetary benefits are used in order to keep Job Satisfaction at high levels; however, the specific scheme is not adequate in order to keep employees' performance high.... From the paper "Advantages and Disadvantages of On-the-job Training in Comparison with Off-job Training " it is clear that two different job training schemes are likely to be used by HR managers in modern organizations: on-the-job-training and off-job-training....
Some of the most effective factors in this respect include: autonomy, job security, public recognition, acknowledgement and praise, fear, competition, leadership opportunities, remuneration, and financial rewards among others.... The implication of pay for performance is that those who perform well get more pay even as those whose performance are low get low pay, possibly to the extent of realising that keeping the job is not worthwhile even if they are not fired by their employer....
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Determinants of Job Satisfaction in the UAE: A case study of the Dubai police.... The paper 'UAE Police Community and the Customer satisfaction' is a meaningful example of a management research paper.... The paper 'UAE Police Community and the Customer satisfaction' is a meaningful example of a management research paper.... UAE Police Community and the satisfaction of the of the Table of Contents 3 Discussion 4 SWOT Analysis 4
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Other factors such as Job Satisfaction and opportunities for growth are also part of the equation, but the overwhelming modern bodies of work have clearly demonstrated that higher wages equal increased production.... Explanations for the phenomenon include “cost savings from reduced job turnover, increased productivity as a result of better worker morale and the attraction of higher-quality employees through higher wages” (Chipman, 2006).
... igher Wage Promotes job Growth
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It has a staff of 800 and is based in Slough, Southern England.... It was founded in 1990 and operates call centre services around the clock, seven days a week.
... ... .... Business strategy.... Chalmers is customer-centered, employs a.... ... ... 1.... Working arrangements.... Employees are organized into teams of 15 to 25 persons under a team leader....
Effective management of people at JJ will ensure high Job Satisfaction and higher organisational productivity.... Accordingly, JJ lacks formal job descriptions since Etty feels that Sandy may be patronising her work due to her lack of formal HR management qualifications and she is also adamant to implement HR reward policies that will ensure high employee satisfaction and retention.... The essential guide to employee engagement: Better business performance through staff satisfaction....
In each case why did one feel that way Herzberg found that there are "two dimensions to Job Satisfaction: motivation and hygiene.... and How to Change Low Morale" is about a program is based on a formula for enhancing motivation that engages four fundamental variables: effort, performance, outcomes, and satisfaction.... very incentive program is based on a formula for enhancing motivation that engages four fundamental variables: effort, performance, outcomes, and satisfaction....
Work strain, stress and Job Satisfaction could be assessed before and after the intervention of education to assess the benefits accorded.... Hayes (2006) had found that the staff turnover for the nursing homes was extremely high resulting in poor competence development, raised levels of work strain and stress with reduced work satisfaction.... Hanson and Arnetz (2008) had indicated that future interventions needed to overcome or prevent work-related exhaustion and initiate the progress in competence with the aim of raising work satisfaction among the nursing staff in care settings....
The accuracy of the details obtained by employees through orientation program is founded on the company's commitment, met expectation, intention to quit, Job Satisfaction, job survival and the potential to cope (Kraiger, 2014).... The paper "Training Program for Newly Hired Employees Will Increase Their Ability to Learn job-Related Skills" highlights that a good manager should be able to give help, handle difficulties of dependence and authority, as well as train and motivate them....
The job description for each employee should be discussed to them for them to know the requirements of the job assigned to them, how it is done and the reason why it is done.... A job specification should be stated during the hiring process to provide information on the minimum qualifications that a person must possess to perform a given job...
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The tasks that were at hand were; identifying the number of employees who have left, interviewing the remaining employees, collecting employee satisfaction data, identifying employee motivation strategies available and identifying ways in which workers are attracted to competitor.... he group brainstormed on how to reduce tension between employees and employers while at the same time enhancing level of employees' satisfaction.... They found out that motivation leads to better relationship in the workplace and enhance satisfaction....