We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.
Nobody downloaded yet


Comments (0) Cite this document
It has a staff of 800 and is based in Slough, Southern England. It was founded in 1990 and operates call centre services around the clock, seven days a week.
1.1 Business strategy. Chalmers is customer-centered, employs a…
Download full paper
Read TextPreview

Extract of sample

Download file to see previous pages... 1.3 Pay. The basic rate for regular employees is £14,000. A bonus system is in place which is commensurate to the call handler’s efforts in terms of (a) number of calls taken, and (b) informal assessment by supervisors on the quality of customers relations in sampled calls. So far it has ranged from 0 to £8,000, averaging at £1,300. Bonuses are paid out every three months.
1.5 Commission. The chief executive has commissioned a study to be made on an appropriate rewards system that would resolve the aforementioned problems, while at the same time matching the organisation’s key competencies, namely
From the case situation given, there appears to be prima facie dissatisfaction with the rewards system of Chalmers pertaining to their call handlers, and the way the rewards system is being administered. However, this may be misleading as all allegations of unfairness and poor pay come solely from the handlers, which may be a biased perception.
At present, there is no agreed, specific definition of a call centre. The University of Sheffield, commissioned to create a study of the industry for the Health and Safety Executive (HSE), formulated a working definition of a “call centre” as “a work environment in which the main business is conducted via a telephone whilst simultaneously using display screen equipment (DSE). The term call centre includes parts of companies dedicated to this activity, such as internal help lines as well as whole companies.” (Sprigg, Smith & Jackson, 2003).
An alternative name for this type of business firm is the “contact centre” which is described as “a business unit with responsibility for communicating directly with customers, either proactively to initiate sales, or reactively in order to respond to specific needs or enquiries. Contact centres are used extensively across both the private and public sectors (UK Trade and ...Download file to see next pagesRead More
Cite this document
  • APA
  • MLA
(“REWARD SYSTEM- CASE STUDY Essay Example | Topics and Well Written Essays - 3000 words”, n.d.)
Retrieved from https://studentshare.org/miscellaneous/1560264-reward-system-case-study
(REWARD SYSTEM- CASE STUDY Essay Example | Topics and Well Written Essays - 3000 Words)
“REWARD SYSTEM- CASE STUDY Essay Example | Topics and Well Written Essays - 3000 Words”, n.d. https://studentshare.org/miscellaneous/1560264-reward-system-case-study.
  • Cited: 0 times
Comments (0)
Click to create a comment or rate a document
Reward Management
The world is changing at a rapid rate, resulting in a simultaneous change in the composition and structure of the workplace. The organizations today comprise of a highly diversified workplace, than ever before. The expectations of the employees have also changed drastically with the change in the organizational composition and structure.
12 Pages(3000 words)Essay
Individual case study analysis(Money is not always the best reward )
In this regard, the sole intention of Tim Johnson has been to improve the performances of the employees through empowerment practicing leadership based on the philosophy that ‘money is not always the best reward’. Emphasizing on this case scenario, the issues has been recognized as well as analyzed with the application of varied theories and models.
7 Pages(1750 words)Essay
Critically Assess and evaluate total reward packages as a contributory factor in employee retention A case study based on Marks & Spencers(the orderno
Rewards and incentives could facilitate in improving motivation of employees and improved motivation would lead to better work performance and collectively aid in boosting company profits. Attractive reward packages are particularly effective in retaining employees and Marks and Spencer uses reward packages as an effective tool in retaining its employees.
12 Pages(3000 words)Essay
Reward System and Employees Performance
This proposed research would focus on a particular case study within a major UK superstore to understand the impact of rewards, incentives and performance appraisal on employee motivation and performance. The organization chosen here is Marks and Spencer, a leading name in retailing within UK.
7 Pages(1750 words)Essay
Reward Management
What do they do differently Is there a magic formula behind their practices When analyzing the various programmes companies implement and use, it is apparent that leading-edge organizations that have invested significant efforts in developing, testing and rationalizing their approach to reward management run programmes that deliver comparably higher value to their businesses.
6 Pages(1500 words)Essay
Employee competence & reward strategys - Read the provided case study on UtilityCo then answer the questions set out in the Project Outline document
In general terms, competence can be said to be the condition of excellence and being sufficiently capable and also having the aptitude to execute a particular undertaking. A good example is the competence that is related to management whereby an individual who is
9 Pages(2250 words)Essay
Organizational Behavior - Groups/Teams and Motivation
The management should formulate strategies to derive maximum productivity of these individuals by allowing them to function individually or in groups smoothly. The financial services firm Merrill Lynch
5 Pages(1250 words)Essay
Reward strategy- case study
Chalmers is a direct insurance company and this report discusses the human resource challenges faced by the company. The report starts with the interpretation of the current scenario. After the problems
12 Pages(3000 words)Essay
Choose a case study organisation. Make an evaluation of the reward implementation problem. Offer recommendations that are logical, viable and scheduled. Offer some costings
Political factors emanate for legislations form the government, labor laws of the government, impacts of trade unions such as the EU, and influence of attitudes of the multinational corporations (Blyton & Turnbull, 2004). The economic factors revolve around state of
8 Pages(2000 words)Essay
These rights are being reinforced by such conventions as ILO Declaration on Fundamental Principles and Rights at Work (2006) that in the modern days are covered with numerous evidence of discrimination in terms of labor rights
7 Pages(1750 words)Essay
Let us find you another Essay on topic REWARD SYSTEM- CASE STUDY for FREE!
Contact us:
Contact Us Now
FREE Mobile Apps:
  • About StudentShare
  • Testimonials
  • FAQ
  • Blog
  • Free Essays
  • New Essays
  • Essays
  • The Newest Essay Topics
  • Index samples by all dates
Join us:
Contact Us