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Customer Service Excellence. Impact of technology on Customer Service Excellence
9 pages (2250 words) , Download 3 , Essay
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In order to determine the customer's satisfaction level about online medium, it is advised to the companies that they monitor their performance online; although increase in profit is a positive indication but it is less important when the company's service level is perceived to be of low quality.... Customer satisfaction Analysis: Identification of key drivers....
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A Business Plan for: High End Boutique
9 pages (2250 words) , Download 3 , Term Paper
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Incorporated as a Canadian-based, a sole proprietorship business entity, High End Boutique, will be located at Vancouver city in particular.... Its main objective will be to provide a modern, fashionable and unique gown to women.... ... ... ... A Business Plan for: High End Boutique Name: Institution:: Table of Contents Page No....
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Sexual love and erotic in Chaucer's the Canterbury Tales
13 pages (3250 words) , Download 2 , Essay
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May on the other hand can be seen to be lying in order to achieve extra marital sexual satisfaction with her lover whereby she brushes aside January's sexual desire in an atmosphere that is corrosive.... The third point is that Chaucer provides little details about the background and personality of the narrator of the Merchant's Tale and there is no reason of thinking that the Merchant could not let one of the characters to achieve sexual satisfaction.... The advisor's of January reminds of job's comforters, while on the other hand presenting two interrelated aspects of the moral part of the world and the amoral part of it....
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Strategic Evaluation of McDonalds
10 pages (2500 words) , Download 4 , Essay
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The company's vision is to be the top leader in provision of fast food in the global front whereas it mission is centered on customer satisfaction through provision of world class delicacies and improvement of eating environment as well as eating habits (McDonald 2012).... For instance, while its primary focus is on customer satisfaction, the organization has to ensure that its financial performance accords its shareholders value for their investment....
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Definition of Market Leader
2 pages (500 words) , Download 4 , Essay
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Using postioning strategies, comapnies could maximize customer satisfaction by ensuring that they targeted a particular market segment, based on the combination of inspiration and aptitude levels, and then positioned their products to precisely fit the needs of the segment (Farrell, Saloner, 2005, 70).... Conclusion Based on the customer satisfaction literature in marketing, in conclusion, it can be suggested for corporations to embrace an approach to target explicit customer segments in the marketplace with effective positioning strategies....
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Human Resource Management in a London Public Hospital
10 pages (2500 words) , Download 3 , Essay
Running head: HRM in the public service Human Resource Management in a London Public Hospital Insert Name Insert Grade Course Insert March 8, 2012 Abstract The human resource management in the public service faces various challenges emanating from the scarce limited government funding and the poor image that the public has generally developed of the government as an employer....
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The Main Development of e Marketing and its Effect on Tourism
10 pages (2500 words) , Download 2 , Essay
Name Institution Instructor Course Date The main Developments of e Marketing and its Effects on Tourism Having grown to become a pillar of the global economy, econometrics traces the growth of tourism sixty years back.... Fact-findings put across that, tourism growth and development owes its success to social change, political corporation, and far-reaching advances in technology in both infrastructure and communications (United Nations, 2004:3)....
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Ethical Foundation in Fiduciary Relationships
13 pages (3250 words) , Download 2 , Literature review
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From a utilitarian perspective, therefore, the satisfaction of stakeholder interests also serves the interests of the shareholders, and there is no conflict.... Kelman is right when he examines the nature of costs and benefits through utilitarian theory; in effect, he highlights that “satisfaction” by which utilitarian benefit is gauged would be an untenable metric where the duty involved implies an absolute moral obligation – that is, where benefits exceed costs only through the violation of an absolute duty to do or abstain (i....
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Sociological Imagination in the Ways of Knowing: Why the Age of Marriage is Increasing
9 pages (2250 words) , Download 2 , Essay
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?? In “Does Similarity Breed Marital And Sexual satisfaction?... Does similarity breed marital and sexual satisfaction?... Determining the knowing process is pertinent to critical thinking, a skill that involves an independent.... This essay explores the ways of knowing and applies it to the issue of marrying older for many people, who have higher educational background and socio-economic status....
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Performance Measurement in Public Sector
10 pages (2500 words) , Download 4 , Term Paper
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These measures serve as ladders to enhance performance and efficiency on the part of employees to reach organisational goals efficiency, profitability and customer satisfaction etc.... The measures to gauge the performance of an organisation are basically derived out of strategies and are designed to strategic goals such as employee motivation, profitability, customer satisfaction, organisational efficiency etc....
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Strategic Analysis of Stagecoach Holding Plc
10 pages (3744 words) , Download 1 , Case Study
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From a different point of view entrepreneurship has been also described as “the process of creating something different with value by devoting the necessary time and effort, assuming the accompanying financial, psychological, and social risks and receiving the resulting rewards of monetary and personal satisfaction” (Badger, 2003, 47).... On the other hand, Neely (2002, 295) noticed that “the key benefit in the process of deciding what to measure appears to lie in the fact that the process forces management teams to be explicit about their priorities; without precise definitions and targets it is impossible to establish appropriate measures for customer satisfaction”....
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Social Exclusion and the Future of Cities
13 pages (3250 words) , Download 3 , Essay
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Their lives are full of dignity and satisfaction, and they are incorporated in the community systems that define its membership.... For the welfare state to be successful in protecting and upholding the financial and social satisfaction among its members, social inclusion was one of the significant strategies that were identified....
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Entrepreneurship & Business Plan
12 pages (3000 words) , Download 3 , Term Paper
Some members of business and academic communities challenge the role of the business plan and its necessity to the entrepreneur, claiming that it is a waste of time since the market place moves so rapidly.... Still, the business plan remains an important and powerful tool in the.... ... ... It points out its main objectives and the way to attain them and it is valuable document to be presented to a bank loaner or to an investor when seeking to raise capital Still, many don't know exactly what a business plan should contain....
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Customer Relationship in Australian Banking Industry
11 pages (2750 words) , Download 2 , Coursework
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This paper 'Customer Relationship in Australian Banking Industry' evaluates the role of increased promotion of the latest technology in customer satisfaction.... Increased adoption of latest technology might lead to lesser customer satisfaction because all customers are not capable to access the technology.... Relationship Marketing: Gaining Competitive Advantage through customer satisfaction and customer retention, Springer....
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Lean Manufacturing
11 pages (2750 words) , Download 7 , Research Paper
It traces evolution of Lean from the Toyota Production System and its expansion to the United States as ‘Lean.... Concepts on which Lean is based, such as waste reduction and.... ... ... A few important Lean tools and techniques have been explained in brief, with reference to their applicability....
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Strategic Supply Chain Managemnt
13 pages (3250 words) , Download 3 , Essay
The supply chain of an organization has very significant role in understanding the needs which supports the survival of the organizations and provide them with a purpose to thrive for.... Each and very business organization has its supply chain irrespective of their type of.... ... ... In order to have effective and efficient supply chain organizations build their supply chain considering the business strategy and the purpose of the organization (Hugos, 2006). ...
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Managerial Accounting: Value Chain Analysis
10 pages (2500 words) , Download 3 , Dissertation
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The score card balances the financial measurements with operational measurements towards customer satisfaction, organisation's innovative and enhancement activities.... This part of the score card typically consists of measures like customer satisfaction, customer retention, customer acquisition, customer profitability and the market share....
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The Role of CAD-CAM Technology in Implant-Retained Prosthodontics
6 pages (1500 words) , Download 2 , Research Paper
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This is an important area of clinical and operative dentistry since research and experience have shown that these increase satisfaction and really improve the quality live of the individuals who are edentulous (Blum and McCord, 2004).... Prosthetic aspects and patient satisfaction with two-implant-retained mandibular overdentures: a 10-year randomized clinical study....
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League Tables and Rankings Have Become Increasingly Prevalent in Engagement With Public Services
13 pages (3590 words) , Download 1 , Case Study
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?? (Hahn 2007) According to William Stanton, marketing concept is a consumer orientation backed by integrated marketing aimed at generating customer satisfaction as the key to satisfying original goals.... Costumer satisfaction became the main goal of any company which further accelerated the need of acquiring information....
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The Spirit of Community
10 pages (2500 words) , Download 2 , Case Study
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The same age old concept of welfare state is approached by many philosophers in a community setup, making a case for good family and personal satisfaction of all its members.... ? Giving importance to individual satisfaction and personal autonomy is important.... This paper "The Spirit of Community" focuses on the fact that the concept of community as perceived by a layman is best depicted in the Amish community via the movie 'The Witness....
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Importance of the Culture Industries
12 pages (3098 words) , Download 1 , Coursework
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From the paper "Importance of the Culture Industries" it is clear that almost all firms endeavour to relate their products with aesthetics, style, fashion and taste of consumers, cultural products are distinguishable because they are consumed only for their inherent meaning.... ... ... ... The vast differences between the realms of culture and capitalism suggest that the artistic genre that differentiates cultural products from traditional goods has become highly obscure in the age of cultural industry....
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'Restoring Communities and Young Offenders A Critical Evaluation of Restorative Justice'
14 pages (3500 words) , Download 3 , Essay
Each crime results in three consequences: obligation, liabilities and, of course, justice practice.... This paper consists of several parts: (1).... ... ...
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Evaluation and analysis of the complemntary therepy Reiki
14 pages (3500 words) , Download 3 , Essay
Despite organized management, the efficacy of such healing therapies remain debatable and a challenge in the modern world.... Such medical.... ... ... Reiki requires no instrument, gadgets, no oral intake of medicines and relies solely on the divine energy available to all.... This paper will Reiki is nothing but universal life force energy having different names in different countries....
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Water birth
13 pages (3250 words) , Download 2 , Dissertation
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More psychological satisfaction.... Fewer for mother and baby as well as satisfaction and self-reassurance arising from the fact that a mother attempted vaginal birth.... In the paper “Water birth” the author conducted a comprehensive literature search to gain an in depth, comprehensive knowledge of water birth....
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Full analysis of Dell PLC
12 pages (3000 words) , Download 2 , Essay
Dell, from a company formed in a dorm room with just $1,000, has come a long way to being one of the most admired and richest companies in the world (Fortune, 2006).... Early on in its history it managed to give the image of being a giant while it was running as a small firm.... ... ... As a company it has managed to give the IBM, HP, Compaq, and many others stiff competition by selling individual computers that are assembled from custom ordered components....
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Slaughterhouse-Five by Kurt Vonnegut
12 pages (3344 words) , Download 2 , Book Report/Review
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Previous research has shown that this region is involved in enjoyment or satisfaction” (Roach, 2004).... “I have told my sons that they are not under any circumstances to take part in massacres, and that the news of massacres of enemies is not to fill them with satisfaction or glee....
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Strategic Management Approaches
8 pages (2677 words) , Download 2 , Case Study
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Customer satisfaction levels improve as a result of empowering of employees.... The design should follow the narrow definition of customer satisfaction for Face to Face interviews and concentrate on specific treatment/services availed.... The paper under the title 'Strategic Management Approaches' focuses on Strategic Management that is a systemic tool that is being increasingly deployed by organizations in the fast-changing, globalized and information technology run commercial world....
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Strategic Marketing in Tourism and Leisure
13 pages (3780 words) , Download 2 , Coursework
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Furthermore, through the exercise of proper controls over physical development and service delivery, planning will aim to maximize visitor satisfaction.... There is now ample evidence from around the world that the unplanned tourist destinations are the ones that are most likely to be associated with negative impacts and low levels of visitor satisfaction, whereas the application of effective planning has often enhanced the tourism product, to the benefit of both host and visitor alike....
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Coach for You - Pros and Cons of the Downstream Channel Relationships
12 pages (3000 words) , Download 3 , Case Study
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According to (Fill and Fill, 2005:27), "B2B marketing is concerned with the identification and satisfaction of business customer's needs".... Lee and Billinton (1992) have proposed the market system managers also need to be totally aware of the multitude of pitfalls, which can cause failure of supply network to deliver end user satisfaction....
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Branding: People Will Spend More on Big Name Brands
12 pages (3000 words) , Download 2 , Essay
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uxury has the power to give to people an idealized image of beauty and satisfaction.... The value of brand is in the mind of consumer, which creates this promise of satisfaction.... An essay "Branding: People Will Spend More on Big Name Brands" claims that this change in behavior has made luxury into a reality and it no longer remains a handmaid of lucky few....
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Fashion Retailer Zara
12 pages (3000 words) , Download 3 , Assignment
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hile in the case of word of mouth marketing it's the development of trust and satisfaction, which a customer has over a company and he/she conveys that feeling further to his friends and colleagues.... This satisfaction comes from customized products made just for them, rather than wearing copies, which are produced in mass numbers....
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Comparison of Two Theories of Atonement with Direct Reference to Primary Texts
10 pages (2672 words) , Download 2 , Term Paper
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This is sometimes known as the satisfaction Theory ... hey are sometimes referred to as the satisfaction Doctrine.... The author with direct reference to primary texts critically compares two different theories of atonement, Powerful Weakness, and Christus Victor....
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Theoretical Approaches to Organization and Administration
11 pages (2750 words) , Download 3 , Research Paper
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This paper will examine four theorists representing each of the different organization and management approaches: Max Weber, of the classical approach: Abraham Maslow, a neo-classical approach; Chester Barnard, of the modern approach, and; Gareth Morgan, and his metaphorical approach.... ... ... ...
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Rolland's Manufacturing Company-The Potential Impact of Securing a Supplier Contract
13 pages (3250 words) , Download 2 , Research Paper
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A paper "Rolland's Manufacturing Company-The Potential Impact of Securing a Supplier Contract" has been prepared for Rolland's Board on the implications of becoming a Wal-Mart supplier over the next five years, and effective strategies for becoming a 'world-class' manufacturer have been discussed....
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Real chocolate company
11 pages (2750 words) , Download 2 , Essay
With the company deriving a 72 percent of revenues by selling the products to franchisees, the satisfaction of the franchisees stands crucial for the company in order to keep the sales growth intact in future years.... The Real Chocolate Company, is a fast growing gourmet chocolate selling company that crossed the $100 million mark in the year 2007 with the overall system wide sales staying at $108....
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Strategies for Reaching the New Hybrid Consumer
11 pages (3031 words) , Download 2 , Research Proposal
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As end user satisfaction should drive the marketing process, and then clearly all participants need to base their internal control systems on metrics determined by the final end user.... Sustaining ongoing satisfaction of end user needs can be achieved if knowledge of gaps between actual and desired product performance can through product and /or improved products....
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Firms, in Seeking Competitive Advantage, Develop Operations Strategy
9 pages (3042 words) , Download 2 , Assignment
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In the assignment 'Firms, in Seeking Competitive Advantage, Develop Operations Strategy' the comparison of the operations strategy of two 'manufacturing' firms (Toyota, Dell) with two 'service' firms (Easyjet, McDonald's) is held.... The work evaluates the order qualifying and order winning criteria and how they are met....
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Creation of a Teaching environment
11 pages (2750 words) , Download 5 , Essay
The implementation of these various methods or tools must be determined based on the needs of the group of students, then based on the process they must learn and competencies they must.... ... ... No one teaching model will work in all the cases and also selecting which method to employ will also take some experience and time....
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Organizational Behavior of Whole Foods Market
14 pages (3500 words) , Download 2 , Term Paper
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hole Foods Market is well known for employee focused processes and team-based operations, both of which function as the main drivers for optimum employee motivation and performance, thereby leading to increasing customer satisfaction and profits.... As Walmart employs more than 1 million employees, most of whom come from different backgrounds, races, etc, Walton felt team work is very crucial to provide service to the fullest satisfaction of the customers....
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See the attachment
12 pages (3000 words) , Download 2 , Coursework
A multitude of research literatures focusing on global strategy have emerged through the past century.... There have been identified factors and elements that need to be closely evaluated to ensure.... ... ... More aggressive competitive pressures, coupled with drastic changes in the external environment have tested global organizations' existence in the last few decades....
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Organizational Culture and Innovation of Microsoft
13 pages (3250 words) , Download 4 , Research Paper
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Employee satisfaction and stronger corporate environment / culture ... The human resources will be responsible for ensuring that the communication begins to change and that employee satisfaction, as well as alternatives from leaders is met.... The author states that the main problem with Microsoft is based on complexities within the internal structure which are not allowing the company to provide innovative solutions....
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Plan to Promote the Broadway Cafe
11 pages (2750 words) , Download 2 , Research Paper
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The topic proposes a plan to promote the Broadway café.... An institution that was popular half a century ago had lost its 'zest'.... The new owner, who inherited the café from the grandfather, created a marketing project that describes its future competitive advantage.... ... .... ...
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The Role of Operation Management in the Hospitality Industry
10 pages (2500 words) , Download 3 , Case Study
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n Novotel, the responsibility of the customer relation management department is to determine the level of satisfaction among its customer base.... Similarly, the data from central data warehouse is used to identify the change taking place in customer satisfaction level....
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Classification of Benchmarking Processes
14 pages (3500 words) , Download 2 , Research Paper
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The results can be evidenced by the level of customers' satisfaction, customer loyalty, employee satisfaction (resulting from good workplace conditions), operational efficiency, and the overall output of the organization.... The paper "Classification of Benchmarking Processes" highlights that rather than considering benchmarking as either internal or external, it would be appropriate to consider another classification model that improves on this model to include a third category....
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Kamasutra in Modern Times
11 pages (2750 words) , Download 2 , Book Report/Review
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Although the basic need of sexual satisfaction has remained same, there are new methods and techniques which are used by people throughout the world.... They also have a huge range of objects at their disposal for the purpose of their sexual satisfaction.... The present essay aims to analyse Kamasutra book and its present influence....
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Strategic Supply Chain Management in United Arab Emirates
10 pages (2500 words) , Download 4 , Research Paper
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Likewise, companies in UAE are actively being influenced by forces of globalization and as a result, there is increased attention to operate within frameworks of reduced costs, enhanced customer satisfaction, productive cooperation, and collaboration among suppliers, and short lead-time together with decreased inventories.... As a result, productive collaborative efforts within the supply chain systems requires companies to develop and implement integrated supply chain processes that reflects aspects of customer satisfaction and reduced operation costs....
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IT for Improving the Organizational Productivity
10 pages (2500 words) , Download 2 , Essay
Free
By employing IT, organisations can put more emphasis on the product which has higher demand and organisations can always be aware about customer satisfaction.... Better inventory management will provide better customer satisfaction and reduction of excess purchase of inventory which will assist organisations to maintain the buying capability....
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Handling customer complaints in hospitality
12 pages (3000 words) , Download 3 , Essay
Name Tutor Institution Subject code Handling Customer Complaints in Hospitality Handling Customer Complaints in Hospitality Introduction Customers form an integral part of any hospitality operation and every management strives to prioritize customer satisfaction in their operations....
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Role of IT in generating competitive advantage
11 pages (2750 words) , Download 3 , Coursework
 Role of IT in generating competitive advantage Executive summary: In modern times the methods of operations in organizations have totally changed.... The way how they operated in past are totally revamped and computer has taken over them.... No organization is free of the use of computer and internet and as a result tasks that would be done in weeks and days are only matter of hours and minutes now....
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Tiffany & Co. analysis
17 pages (4250 words) , Download 4 , Essay
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This paper is mainly about Tiffany & Co analysis.... It sets the background of this company through a briefly the history, its products, pioneers, location and distribution globally, and customer relation and analyzes the company's position through performing a SWOT analysis.... ... ... ... This analysis also expands its portfolio through examining the quantitative variables that influences its performance, thus, scrutinizing the quantifiable variables of the company like company worth and predictable sales....
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