Service Encounter Journal Analysis
8 pages
(2156 words)
, Download 2
, Personal Statement
I rate my satisfaction with the service with a 7, the highest mark because they performed the service quickly and at a reasonable cost.... I rate my satisfaction with the service with a 7, the highest mark, because they performed the service quickly and a reasonable cost.... My overall satisfaction is rated at 2, because the cashier was upset when I misspoke about how much money I had, so she had to cancel the transaction on her register.... My overall satisfaction is rated at 7, because the employee who directed me completely stopped what he was doing to talk, made eye contact, and appeared pleased to help....