Total Quality Management
14 pages
(3966 words)
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These, Starbucks achieved by adopting a comprehensive business strategy that provided a framework to address each and every aspect of the business including customer satisfaction, operational effectiveness, marketing and sales performance, employee management, stakeholder expectations, supplier relationships, inventory management, and environmental sensitivity.... Their integrated HR business strategy, which is holistic, incorporates practices and policies for continuous learning, involvement in critical decision making, improving employee commitment, encouraging recognition of employees etc....