Improving Performance through Learning, Coaching & Development
10 pages
(3073 words)
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The range of channels consisted of the following: phone, web chat, fax, email, social media, internet, call queuing, and call back.... This new market consisted of customers who were fond of using the phone, email, social media, and internet among many others.... As a consequence, the core drivers of a training and development program for an outsourcing firm like Endeavour include: shifts in customer tastes and preferences, new and challenging business opportunities, technology advancements, and management planning (Garavan, Hogan, & O'Donnell, 2003, p....