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Probably, this misinterpret the meaning or think they know what it is all about yet moss the whole point. A customer relation is a process by which organizations promote and enhance customer satisfaction as well as loyalty. The most basic elements of customer relations involve managing communications with customers, especially customer questions, complaints, and solving disputes amicably (Leebov, 2003).
This report studies and analyses Chevron Corporation’s preparedness and response to the changing external environment, driven by forces of globalization and emergence of knowledge-based economy. With respect to that, the report analyses if Chevron is aware of this changing environment, adaptive to the change, generating value and improving its capabilities in a cost-effective manner.
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The business environment has become very dynamic making change in organizations inevitable and tremendous in past few decades. Leadership through change has thus become a great concern in today’s business management (Axelrod 2000, p. 43).
It has been well-established in management research that managers are frequently faced with various tasks, conflicting demands, and challenging expectations, which can all be barriers to managerial effectiveness. An extensive research has indicated the significant relationship between managerial behaviours and organizational outcomes, including employees’ job satisfactionp, productivity, performance, job involvement, intentions for voluntary turnover, and likelihood of burnout in the workplace (Andersson and Floren, 2008).
This study focused on the company’s Atokawa Stock Information System (ASIS), but the other needs and areas of the company will not be neglected in the discussions. A problem was observed in the said ASIS system. Several models were utilised for analysis, including the input-process-output model, the 4Vs typology, and the Soft Systems Methodology.
The report will consider how the two organizations are structured and designed, how teams are formed and their workings, their approach to leadership and management, and the organization culture. The report will also give recommendations on various areas that require change for the organizations to function effectively.
13 pages (3250 words)
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, Research Paper
In this paper, the four variables considered that in relationship between revenue management and pricing strategies in airline industries includes the uncertain nature of the pricing process based on the fact that prices developed under revenue management processes use models and demand forecasts. The motives that drive the revenue management efforts do not always come with the need to make profit.
The pace at which this change has been occurring in organizations is increasing with rapid strides because of the dynamic and continuously changing business environment and globalization. Authors and researchers have typically characterized change management by its rate of occurrence; by the way it comes about and finally; its scale of occurrence.
This study aims to determine whether or not Tesco’s Clubcard is effective as a loyalty marketing tool. Based on the research survey results, Tesco’s Clubcard is not effective as a loyalty marketing tool. Since the customer reward programme and special promotion, discount coupons or vouchers are among the least important factors that can affect the customer’s decision on which supermarket to shop, the marketing manager should try to focus on developing and implementing new marketing strategies that can make its customers enjoy added value for their money.
This paper aims to present a management report on a construction company named Zenith PM, which wishes to transit from the traditional methods of construction to the approach of offsite manufacturing. This paper would focus on the current perception on modern methods of construction in general and the technique of offsite manufacturing in particular.
12 pages (3000 words)
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, Research Paper
According to the research findings after acquiring a brief idea regarding the various difficulties that the Commonwealth Bank of Australia had already faced, certain alternatives are recognized for the bank to overcome those difficulties. The bank delivers outstanding financial services towards its worldwide customers and strives best for attaining their expected business objectives.
The project analyses whether and how British Airways evaluates the performance of its employees. Based on this analysis suitable recommendations are provided with regards to the current employment relationship strategies in the organization. This is done to ensure they are strategically beneficial for the organization and are cost effective too.
Improving Organisational Performance. ‘Performance management’ is a term which is used to assess the acts of an individual employee and to certify if his/her performances are suitable for the job. It is a modern approach used by the management of an organisation for continuously improving the employees’ performances.
15 pages (3750 words)
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, Research Paper
RadioShack Corporation is a leading US retailer of consumer electronics goods and services which includes mobile technology products and services, as well as products related to personal and home technology and power supply needs. It was incorporated in Delaware in 1967 and is currently headquartered in Fort Worth, Texas.
Fully funded by the Ministry of Interior (MOI), SFHP is one of the major hospitals in Saudi Arabia that has more than 500-bed capacity that provides a wide-range of medical services (Security Forces Hospital Program 2012a). SFHP managed to excel in the provision of continuous care to their patients.
As a result of research it was suggested that Argos today is very vast enterprise. They are also extremely technologically advanced and up-to-date with the various technological aspects that can be attached to their enterprise. This includes using a very advanced information system to manage the daily operations and keep in touch with the consumers.
12 pages (3000 words)
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, Research Paper
According to the research professional sports in Australia have created a series of employment rules which have diminished both the human rights of players and also reduced economic freedom of thee people. One of the prominent abuse of these rights is the rule which denies players to seek or avail employment opportunities with other clubs even after expiry of contract with the original club.
This study is governed by the following objectives: to analyse the investments in dry dock facilities in Europe; to analyse the investments in dry dock facilities in Turkey; to evaluate the efficiency and effectiveness of investments in dry dock facilities in both Europe and Turkey maritime industry; to assess the opportunities that are available for companies to invest in the growing dry dock business.
It is evident from the study that the one of the primary objectives behind product innovation are to create value which would help to obtain a competitive advantage and to achieve a long run success through the entire NPD process. Innovation plays a vital role in the process of NPD, which is much needed in the competitive world.
The study would aim at answering these research questions: How effective are Sanofi’s existing retention strategies in terms of keeping its existing employees loyal and motivated at work? What are the similarities and differences in the work preferences of baby boomers, generation X, and generation Y employees? What is the impact of equal opportunities for further training and career development on employee retention?
Leadership is a very important aspect of the society and leaders are expected to exhibit specific qualities and attributes which demonstrate that they are effective leaders. Polsfuss and Ardichvili add that leaders must be equipped with adequate and relevant knowledge diverse aspects of the society and organizations for them to achieve success in leadership.
Small businesses are generally taken to be those that have less than 50 employees, however, other definitions consider that a small firm can hire up to 100 employees, or that other factors need to be taken into account, such as the type of ownership (Atkinson, 2008).
Social media has revived and energized the co-creation movement in which firms engage their customers actively in the design and delivery on products and services. The logic is compelling: people are more likely to buy themselves and recommend to their friends something they had a hand in creating.
the human capital. It involves the people who work in an organization and collectively or individually contribute their skills, knowledge and labor to the achievement organizational goal. So, efficient practice of human resource management involves effective design and application of policies regarding human resources planning, recruitment and selection of efficient people.
The research conducts an empirical research using 100 employees of the newly formed Customer Service Department at CLP and uses email survey method to collect quantitative data on a Likert-Style questionnaire. The data is analysed using statistical methods to assess the current level of job satisfaction and also satisfaction on individual factors like clarity on organizational mission, clarity on job expectations, adequacy of training, perception of development opportunities, perception of managerial competency and managerial support, perception about work environment and work relationships and perception of self-worth or contribution made to the organization.
The paper primarily discusses the financial outlook of the company as evaluated through its financial statements. The initial section of the page discusses the key operations of the company and under what conditions it is operating in the UK market. The paper briefly discuses the historical financial performance of the company focusing group revenue and profit before and after tax.
In order for organizations to be able to compete they must be positioned to constantly improve performance by cost reduction and innovation in services and products (Becker & Gerhart, 1996). Human Resource Management (HRM) theorists have conducted a number of studies designed to establish a connection between organizational performance and HRM (Cooke, 2000).
In this globally competitive market where all organizations are trying to maintain their spots, leadership and management must have a deep commitment to and knowledge of those who truly invest in the firm, not only from the outside but especially those that are inside the corporation – employees and the whole organization.
The study is to talks about the effects of change on a Central Bedfordshire College, particularly the learners Services Department and sustainability of the changes. It is the British further learning college situated Bedfordshire in England. College offers numerous types of part time, full time, academic, vocational courses.
In recent years, more and more consumers have developed sufficient confidence to transact regularly over the internet, partly because of the institutions that have grown to facilitate payment more securely and monitor questionable sites. The growth in volume has also been due to more retailers setting up e-commerce facilities of their marketing function, and more e-markets such as e-Bay being set up.
Sara Lee is one of the worldwide marketer and manufacturers of numerous famous brands of high quality personal care item and food products. Just from the bakery division in North America 17 % of the overall sales comes to Sara Lee. The business has functions in 58 nations, and markets various recognized and branded products in almost 200 languages.
Human resource management refers to the management of an entity’s workforce and covers all that pertains to the personnel. The scope of human resource management includes recruitment and selection of employees into an organization, orientation of the workers, managing their operations and behaviours, training, and developing them, reward and motivation as well as the task of retaining the employees.
11 pages (2750 words)
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, Literature review
These descriptions of manufacturing were for dummies as we reside in a world where manufactured products are all around us. Before something is tagged as “manufactured” it passes through multiple processes. The products or accessories available in the market we find everyday are all manufactured goods.
The business environment has undergone tremendous transformation over the last few years. There has been a fundamental shift from just concentrating on economic profitability to a business mode. The key to competitive advantage is through value creation and addition to the offerings to the stakeholders.
Ford Online Procurement System 9 4.1 Overview of the project 9 4.2 Reasons that the project failed 9 4.3 Management of change in respect to project failure 10 5. Conclusion - How the failure of the above projects could support learning in regard to project failure?
12 pages (3000 words)
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, Research Paper
The present job description is different from earlier or previous ones because this position is for a new Tesco store in Vietnam where Tesco has just entered. Considering Tesco’s brand image and reputation, the most significant challenge is to select the right candidate for the role, which would first require identification of competencies required to take on this role.
Interest rate exposure is the risk that a firm can make financial losses when the interest rates on the firm’s liabilities/assets move unfavorably (upwards and downwards respectively) against it within the financial market. It also refers to the opportunity for gain when interest rates in the financial market drop on these very same liabilities.
The exhibitions are of interest to the citizens and providing carriers and employment (Effy, 2008). Emerging artists from Marston Tools motivated to other areas creating a displacement by newer venues but later, the company reopened some years later. This company have the ability to exhibit its products anywhere in world for it has promising records first to its community and entire universe.
Growth of any business depends on clients that the business is serving. In the same way, real estate depends on clients to grow. Managers should identify factors, which influence client satisfaction in the industry. Transactions in this sector occur between clients and managers.
Atokowa Advantage was founded by Lachlan Atokowa in the year 1964, in Sydney. At the beginning, the company was named as Atokowa Printing, but with its evolution in different business segments, the owner felt the need to upgrade the name of the company to Atokowa office supplies.
Managing teams and enhancing their performance is one of the most crucial elements for ensuring the successful completion of tasks on hand. As a part of our study, we were assigned various tasks which were required to be accomplished in teams. For the purpose of accomplishing this task, we used various models and theories
Talent Management is a method that an organisation utilises to acquire and retain workforce that is optimally efficient and productive. The correct utilisation of talent management gives companies a competitive advantage in production, fully utilises an organisation’s workforce and ultimately results in an increase in market value for the company.
British Airways is a full service international airline of the United Kingdom. The head office of British Airways is located in Waterside of Harmondsworth of England. British Airways was basically developed in order to control two nationalised airline conglomerates namely British Overseas Airways Corporation (BOAC) and British European Airways (BEA) (British Airways, n.d.).
1.0. In training the members of staff in the training department, explain what training methods are being used? The training method that is being used in the case study is the method known as coaching and a combination of mentoring as well. This is an in-house-training method that is used.
The department is responsible for creating a first-class education system for the children. It focuses on the opportunities to develop the workforce of the system by engaging talented teachers and highly skilled and young people. Therefore, the government has decided to bring a change management process in the system so that the current expenditures can be reduced and also to improve the services of the system.
Introduction InterContinental Hotels & Resorts was founded in 1946 by the Pan American World Airways (PanAm) with the first hotel beginning operations two years later, 1949 in Belem, Brazil (InterContinental 2012b). From that period until 1970, InterContinental Hotels & Resorts underwent an expansion program largely based on its owner, Pan American Airway’s route destinations.
10 pages (2500 words)
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, Research Proposal
The evaluation and recommendation hinge on a thorough analysis of the company's operations, business prospects, and revenues/budgets versus the scale of any HRIS implementation. From this vantage point the selection process goes through the merits of various HRIS types: off the shelf, hosted, open-source, large vendor made, small vendor made, and other criteria for classifying such HRIS offerings from different vendors and sources.
. It is the oldest and the largest third party charter airline that has maintained its name and area of operation despite the many challenges it has faced since its inception. The airline has grown from being just a conventional charter airline serving tour operators only to being scheduled flights company hence increasing its profit marginsline.
The spill had immediate ramifications and even greater long term ramifications. It resulted in the death of at least eleven crew members. In addition, thousands of fishermen were left without fishing ground and thousand of fish and other living organism in the sea were killed (Biello, 2010).