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Total Quality Management in Manufacturing - Case Study Example

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The paper "Total Quality Management in Manufacturing" discusses that a company at a lower level of quality management practices is more susceptible to poor performance and failure than a company at a much higher level of quality management practices is…
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Total Quality Management in Manufacturing
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Download file to see previous pages The survey is expected to show that a majority of the firms have ISO 9000 registration before successfully embracing and implementing total quality management (TQM). Empirical results are expected to show that there would be a marginal increase in performance over a 4-year and 6-year period, respectively, upon installing ISO and TQM programmes. This means that unless firms maintain and sustain the TQM drives continuously, there will be a decline in competitiveness.
One of its main objectives is to identify an implementation order concerning tools and techniques. Data from the survey show there has been a continuous decline in the number of new ISO 9000 registrations in the manufacturing industry since reaching its peak some 4-5 years (up to and including survey year, 1996) ago.
This study was conducted to investigate the effects of ISO 9000 and TQM either singly or in combination on the performance of companies. It also explores the order of implementation, which was not addressed previously. In the process, the relationship of practice and performance is investigated and the practices and performance of firms with or without TQM and ISO 9000 in the manufacturing industry are examined.
Saraph et al. (1989) were among the first to attempt to organize and coalesce the various TQM prescriptions. They identified eight critical factors of quality management: the role of management leadership and quality policy; the role of the quality department; training; product/service design; supplier quality management; process management; quality data and reporting; and employee relations. Operational measures of these factors were developed and were found to be reliable and valid. By using such measures, decision-makers can assess the level of quality management in their organization in order to devise strategies for further improvements. ...Download file to see next pagesRead More
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