Free

The role and function of the Front office in hotel - Essay Example

Comments (0) Cite this document
Summary
However, of all these duties the most critical one is the receiving of guests and visitors. Therefore, the person at the front desk needs to be a patient and charming person…
Download full paperFile format: .doc, available for editing
GRAB THE BEST PAPER91% of users find it useful
The role and function of the Front office in hotel
Read TextPreview

Extract of sample "The role and function of the Front office in hotel"

The role of Front Office: The role of Front Office In hotels, the front office is the most important and therefore it should be well organized so that visitors can be impressed.
Front desk manages every department in the hotel such as accounts, online reservation and housekeeping. However, of all these duties the most critical one is the receiving of guests and visitors. Therefore, the person at the front desk needs to be a patient and charming person because the first impression matters a lot (Rajput, 2013). In addition, they also need to have a sense of courtesy and calmness as personal qualities are vital as a front desk person (Rajput,2013).
In hotel management, several financial items are also managed at the front office. In addition, they also manage the check ins and outs of the hotel. Hence, it is the duty of the front desk to inform the housekeeping department whenever new guests arrive (Rajput, 2013).
In addition, the front desk also is the one that manages meetings, answer phones, make appointments, maintain record, and also make data entry as well as management of other communications (Rajput, 2013).
In connection to this, to run a successful hotel business the front desk has to be run well because as stated they are the face the hotel. This is because they are the ones that receive the visitors hence they are the ones who determines the direction the business will take in the future (Rajput, 2013).
Function of Reservation:
The reserve section acts as a nerve center for the department. It is the section where all room reservation requests are received and then processed. Reservation is the act of booking rooms in advance, and most hotels rely on effective bedroom letting for profits. These reservations may be in the form of telex, letters, telegram, telephones, fax and emails (Kumar, 2013).
Reference
Rajput, T. (2013, January 13). How important is Front Desk Management in a hotel business. Retrieved from http://www.whatech.com/hotel- management/press-release/13610-how-important-is-front-desk- management-in-a-hotel-business
Kumar, S. (2013, September 06). Sections of front office department in hotels. Retrieved from http://www.slideshare.net/SunilKumar148/sections-of- front-office-department-in-hotels Read More
Cite this document
  • APA
  • MLA
  • CHICAGO
(“The role and function of the Front office in hotel Essay”, n.d.)
The role and function of the Front office in hotel Essay. Retrieved from https://studentshare.org/management/1694792-the-role-and-function-of-the-front-office-in-hotel
(The Role and Function of the Front Office in Hotel Essay)
The Role and Function of the Front Office in Hotel Essay. https://studentshare.org/management/1694792-the-role-and-function-of-the-front-office-in-hotel.
“The Role and Function of the Front Office in Hotel Essay”, n.d. https://studentshare.org/management/1694792-the-role-and-function-of-the-front-office-in-hotel.
  • Cited: 0 times
Comments (0)
Click to create a comment or rate a document

CHECK THESE SAMPLES OF The role and function of the Front office in hotel

Hospitality Business: Front Office Business Continuity Exercise

...of solving the problem. The other employees try to adapt other means to keep the operations moving in the front office. The management team should be informed about the problem in the system such that they can propose immediate measures to be taken as the problem waits to be solved. Finance department should be informed about the problem immediately. This is because they are used to the receipts generated by the computer before the system went down. This is important such that they will be able to accept the manual receipts from the customers without any problem. In addition, the finance department should be aware of the problem such that they switch to the manual system when issuing the receipts to the...
3 Pages(750 words)Assignment

Hospitality Management - Front Office

...? The laws of demand and supply determine hotel room rates with the supply being kept constant. Increases in demand lead to higher prices and thus increased revenue for hotels. It is with the background of the dynamics involved at the front office in its management efforts that appropriate financial measurement tools must be used. According to Bardi (2011) (Bardi, J. 2011. Hotel front office management. Hoboken, N.J.: John Wiley & Sons), there are two major financial tools that at the disposal of front office managers and they include revenue per available room (REVPAR) and the gross...
3 Pages(750 words)Essay

Front-end and back-end processes of office automation

...Front-end and back-end processes of office automation In an office automation system, there are two essential processes that take place. These are the back-end and the front-end processes. The system that is mainly involved in the frontline procedures in the workplace, which includes the database encoding, is the front-end system. The main task being undertaken by this system mainly entails the routine activities of the different sections and departments in the workplace. These activities involve business transactions and record monitoring. It can also include basic processing programs that are set-up to ease the tasks being undertaken...
2 Pages(500 words)Essay

Customer Care & Front Office

... Reports will show how well the hotel performed its functions and the ratio of occupancy versus historical data can be used to calculate the performance factor of the hotel staff and marketing staff. 5. Financial Reports will show the profitability of the adopted strategies. 6. Front Office Performance Indicators can be based upon the percentages of occupancy of the different types of rooms versus the average rate collected. By separating the different types of rooms for analysis, improvement can be sought for any type which falls below the average of the others.... is retrieved, so the hotel staff can anticipate their needs. The list is distributed to departments concerned with serving the customer so that necessary...
22 Pages(5500 words)Essay

Up Front

...Psychology False memory is understood as the recollection of an event, or specific details of this event, that in reality did not actually occur. False memory is differed from true memory based on the underlining understanding that the events in true memory are at least a partial reflection of actual events, while false memory is understood to be entirely fictitious. False memory has taken on a number of important implications within the medical field, but is of particular relevance within court proceedings and witness testimony. This essay examines the nature of false memory within the context of false memory syndrome, and then the research of Elizabeth Loftus and the accuracy of eyewitness testimony. Within this context... False memory...
2 Pages(500 words)Research Paper

Requirements for the Front-Desk Services in JW Marriott Hotel

...Managing Services Table of Contents Purpose of the Report 2 The Process and Methods 2 The Findings 3 An Account of Early Service Improvement Recommendations and Specification Issues 5 Plan for Further Research Requirements 6 References 7 Purpose of the Report The report is based on establishing initial understanding of specific requirements for the front-desk services in JW Marriott hotel and improvement of the service by implementing Just in Time (JIT) philosophy, introducing electronic pad within the workplace. The objective of the report is to the present front-desk services in JW Marriott and accordingly, to define the service elements. The report empirically discusses about the...
5 Pages(1250 words)Essay

Hotel management front office operations questions

...and minimization of front desk traffic, while its disadvantages are problems with unmatched expenses in the view of clients and in the view of the hotel and technical problems that may happen during check-out that can frustrate customers. 7. Late charges are transactions that require posting to the guest account that do not reach the front office for posting until after the guest has checked out and closed his/her account. The front office can reduce late charges by posting transactional vouchers as soon as the vouchers are received for posting, surveying front office vouchers and folio racks for...
2 Pages(500 words)Book Report/Review

Hotel management front office operations questions

...issuing a key and why? A front desk agent does not announce the room number of the guest when presenting the key to guests for the safety of the guests. Who else might hand the key to the guest and what role would they be doing? The bell attendant can hand the key to the guest. The bell attendant can familiarize the guest about the facilities of the hotel and the features of the room. 7. Filling Special Requests – Where do you find this information? This can be found in the registration card. What are the different types of common requests? Some of the common requests involve: location, view, bed type, smoking/no-smoking status, amenities, special furnishings for disabled guests,...
2 Pages(500 words)Assignment

Hotel management front office operations questions

...historical data are that it can be complex to apply because real life is full of unexpected fluctuations, such as a one-time, city-wide convention, and it is not easy to understand and manage the factors that affect changing demand rates. 4. The impact of closing discount rates when business is down is to prevent loss in occupancy and to raise average rate. 5. Booking pace is the rate at which group business is being booked. The role of booking pace in revenue management is to be an important forecasting variable. 6. Wash factor is the deletion of unnecessary group rooms from a room block. It affects revenue management by releasing excess rooms for the group block and maximizing revenues. 7. Transient displacement...
2 Pages(500 words)Book Report/Review

Managing Front Office Operations in the front office of a hotel

...Managing Front Office Operations in the front office of a hotel INTRODUCTION Regardless of the type or of the hotel, thefront office department plays a role that is not only more visible but also essential. The reception desk functions as the central point of action within the front office and is often located in the Hotel’s front lobby. Here, the reception desk functions in dispensing the Hotel’s front –of-the-house activities. Front...
10 Pages(2500 words)Essay
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.

Let us find you another Essay on topic The role and function of the Front office in hotel for FREE!

Contact Us