Rooms Devision Operations Management - Assignment Example

As such, legislation typically deals with safeguarding the privacy of all guests residing in the property, the security of individual guests and their property while they are in their respective rooms, and the protection of the personal information. Hospitality facilities have the legal and ethical responsibility to ensure the protection of the personal information that is provided to them by their guests. This information can include, but is certainly not limited to, the names of each guests, their personal, and financial information.

This data is typically provided to the hotel at the time of registration, and again at check-in. When each guests checks out from the property, the obligation of the property to properly dispose of all such information is legally stipulated as well. There is also the expectation that the front of area staff should not divulge information about any current, future, or past guest unless they have specific permission and authorization to do so (McMillan, 2013). In terms of each individual room within the property, the staff in the accommodations division are charged with the responsibility of ensuring the safety and security of the personal property of each guests, and they should take all reasonable and customary measure to see after the personal safety of their guests as well.

There is also the legal expectation that guest rooms be maintained according to the standards of cleanliness as dictated by the location in which the hotel property is located. 1.2 Roles and Responsibilities of Accommodation and Reception Staff The accommodations staff is largely responsible for maintaining each guest room and ensuring that is up to the expected of standards of the property each every night. Such staff people are also to make themselves available on as needed basis in order to facilitate the demands of guests as they happen.

This includes make available any items that might have been neglected during the cleaning and room preparation process. The staff in the accommodations division must also set the standard of quality and cleanliness for the hotel, as they are the individuals responsible to ensure that each room is properly cleaned and prepared each evening. This is done in accordance with the level of quality that the respective property is designed to maintain. The staff at the reception of a hotel are also invaluable to this end as well, as they are the individuals that take care of the guests before and their arrival, and upon check out as well.

It should be pointed out the the reception staff are usually the first contact people that the guests have at a hotel. They are also the individuals at the hotel that a guest often goes to first when they have a complaint about certain aspects of the room division operations, so the staff should be adequately trained in conflict resolution. Members of the receptions staff should be trained in how to accommodate the demands of their guests, within reason, and to make that they do everything in their power to make sure that their stay is memorable, from check-in through check-out.

It should finally be noted that members of the reception staff are also responsible for the normal tasks of checking in customers, helping them to pay their bills, and making sure that all of their concerns have been properly addressed throughout their stay. Since they are the most visible component and human face of the hotel, they need to strive to always be pleasant and accommodating in all of their dealings with each guest