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Current Scale, Scope and Diversity of the Hospitality Industry - Assignment Example

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This paper "Current Scale, Scope and Diversity of the Hospitality Industry" focuses on the hospitality industry of any country which is extremely important, because it mainly caters to tourists and plays a vital part in shaping up their perception of the country. …
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Current Scale, Scope and Diversity of the Hospitality Industry
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Current Scale, Scope And Diversity of the Hospitality Industry
The hospitality industry of any country is extremely important, because it mainly caters to tourists and plays a vital part in shaping up their perception of the country. According to statistics issued by the British Hospitality Association, the number of UK hotels is 45,800 and the turnover for the hotel industry is 40 billion pounds, annually. In the last five years, 100-150 new hotels have opened, however, small hotels and guest houses are declining in number. The 2/3rds of the hotels in the UK are owned by independent individuals and the industry holds 38% of the hotel stock in the country (“The Restaurant Association”).
The scope of the hospitality industry consists of businesses, like entertainment, food and accommodation. Under hospitality industry, tourist is facilitated, as they are taken to theme parks, they are provided with transportation, and event planning services. The reason why hospitality industry is called a diverse industry, is because they offer diverse services, for example, accommodation and entertainment are diverse fields. Moreover, the hotel industry offers diversification, because of the different types of job opportunities it creates. In a hotel industry, there are caterers working to provide food and beverages for the hotel guests. Then there is the management of the hotel, which consists of human resource manager, operations manager, staff manager, kitchen workers, porters, bartenders and housekeepers. There are people who are responsible for managing entertainment for the guests, which can be in shape of a karaoke night, gaming arena, or a concert. Another important aspect of this diversity is the marketing manager of the hotel, which looks after attracting tourists towards their hotel and making sure that they reach a wide audience.
2.2. Qualifications and responsibilities
There are different management roles in a hospitality industry, which are compulsory to run an effective hotel. The management functions of a hospitality industry include, asset management, staff management, risk management, business management, logistics, financial management and statutory compliance. To train for these roles, the skills set needs to be strong and the qualifications need to be well integrated. If an employee is in business management, then he would need an MBA degree, to better understand his department; MBA is also known to be a benchmark, for management roles at a senior level. Moreover, if an employee is applying for Chief Financial Officer, then they need to have knowledge of preparing budgets for the hotel, making financial statements, managing the payroll of employees, making invoices and payments to suppliers and doing bank reconciliations, because these are the responsibilities of a CFO.
There are areas in which an MBA wouldn’t be needed, but experience, patience and consistency would be required. For example, the housekeeping department would not need an MBA to qualify for the job; they would need good cleaning skills (Barnard).They are responsible for making sure that the rooms provided to the guests are neat and clean, the public washrooms are washed and the laundry is done when needed. Similarly, the front office desk staff, needs to be friendly and should know how to talk to customers, as they would be allocating guests to their rooms, would be responsible for distributing keys, sending mails or providing information for guests.
Works cited
Barnard, Robert. Leisure And Hospitality: Hotel Britain. 1st ed. 2014. Web. 26 Jun. 2014.
'The Restaurant Association'. N. p., 2014. Web. 26 Jun. 2014. Read More
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