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Case study for Tourism and hospitality Workforce - Essay Example

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Case study for Tourism and hospitality Workforce Name: Institution: Sunrise Hotel Introduction The success of Sunrise hotel largely depends on the effort by the general manager to perfect front office performance. The hotel utilizes ninety-eight percent of its bed capacity during peak seasons and sixty-five percent during low seasons…
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Case study for Tourism and hospitality Workforce
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Case study for Tourism and hospitality Workforce

Download file to see previous pages... Customers determine where they need to be served. Employees need to know this because hotels operate in the service industry (Hsu, 2005). The main point is for the front office staff to know the visitors before and after opening the guest door. It is imperative for employees to always be alert and aware of what goes around them. This is the reason Joe engages with employee selection, recruitment, and training. Interpersonal communication The hiring process marks the start of getting a good front office employee. Since the size of the hotel is small, Joe takes over the responsibilities of the human resources management. He runs the functions that include job analysis, recruiting, and evaluation (Hotel, Catering & Institutional Management Association, 2011). When he carries out these duties, Joe closes the gap between the actual performance and the perfect necessities of the hotel to attain superior organizational success through profitability (Rhodri, 2010). Joe achieves this by enhancing hotel objectives that utilize, develop, and train employees. Joe grew through the ranks from a front office employee to a General Manager. Therefore, he understands the primary factors of success in the hotel, tourism, and hospitality industry. His involvement in almost the entire process of acquiring and developing employees serves as a motivational factor to the success of Sunrise hotel. Interpersonal communication initiatives motivates employees, maximizes their abilities, and in the process increases productivity and economic outcomes (Kerr, 2012). It creates a working environment where employees become creative, innovative, develop teamwork, and spirit. The channels of communication at Sunrise hotel are clear indicators of the importance of interpersonal communication. Motivation Joe’s actions and management style help Sunrise hotel to maintain a very low rate of employee turnover that is at twenty-five percent. It is not surprising that a bigger size of the twenty-five percent goes to students on internship and attachment that leave to develop their careers elsewhere (Croatian Tourist Board & Institute for Tourism, 2010). The rest of employees tend to associate more with the success of Sunrise hotel than individual success. Joe makes sure that through his polices, employees integrate their plans with both hotel objectives and strategies. Strategically, Sunrise hotel employees manage to develop a new working culture, style, organizational structure that targets success (Rosyidie, 2012). Their quality and commitment as well as motivation contribute fully to the realization of Sunrise hotel goals. Joe’s system of running affairs has various crucial benefits. Some of the benefits are general and do not require complex strategies. His management style helps Sunrise hotel to manage its workforce in a better and more efficient way. This method makes sure that every employee puts his or her major target as customer satisfaction. The hotel ensures that employees use their potential to the maximum and in the process perform their work better. Leadership Style Joe focuses mainly on hotel profitability and employee development. This results in high degree of workforce management and efficiency. Courtesy of Joe, Sunrise hotel has an almost perfect yet modest structure of organizational change. His efficiency justifies the ...Download file to see next pagesRead More
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