Managing Cultural Diversity in the Hospitality Industry
10 pages
(2500 words)
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, Term Paper
american culture has been influenced by numerous world cultures, ethnic groups, and races.... Hence, the american culture could be described as having been influenced by diversity, which classifies such culture as ‘heterogeneous' (Brotherton, 2012a).... Like the american culture, the hospitality industry is heterogeneous and in view of this, people in hospitality organizations should be trained to respect cultural diversity.... The objective of this paper is to thoroughly analyze and discuss cultural diversity management in the hospitality industry, focusing mainly on the concepts of culture, cultural diversity, managing cultural diversity—criticisms and opportunities, managing culture shock, and training....