Impact of Leadership Servants on the Attitude of Managers and Employees - Research Paper Example

Topic: The Impact of Leadership Servants on the Attitude of Managers and Employees in Five Star Hotels in Oakland California, the USA Aim: The research will analyse the degree of impact of Leadership Servants on the attitude of managers and employees in five star hotels in Oakland California, the USA Objectives: Literature Review on Leadership Servants on the attitude of managers and employee in five star hotels. To measure the impact of Leadership Servants on employee and managers hard work and loyalty towards the hotel. Identify how the relationship between employees and manager it's perceived to be beneficial for both sides. To find out the employee's perception regarding the Servant Leadership. Literature Review: 1.1 Introduction This chapter elaborates on a brief review of the selected literature related to impact of Leadership Servants on the attitude of managers and employees. Organizations are successful not only on the basis as to how the leaders are leading that organization but also to what extent the followers are following their leaders. The ability, to take your organization to the next level, through specific leadership techniques (Antonakis, J., 2002). Servant leaders influence followers by acting as a teacher, mentor and coach. They authorize others and help them to attain career and executive goals. Servant-Leadership is a practical philosophy which supports people who decide to serve first, and then lead as a way of rising service to individuals and institutions. Servant-leaders may or may not hold formal leadership positions. Servant-leadership encourages teamwork, trust, forethought, listening, and the ethical use of power and empowerment (Associated Newspapers, 2000, Pg. 37). 1.2 Servant Leadership No doubt the Oakland California hotels, suites & resorts journey information index page is helpful for tourist. This research has been build up by means of the wherewithal of more than a dozen reservation services so that can determine the premium deals on Oakland hotels. Some of these reservation systems proffer exacting accessibility, great negotiate rates, deals and discounts these are noticeable with a colored star (Graham, J.W. 2001, 105-119). No doubt, Influx of latest residents clamoring for amenities and sign of restaurant, edifying venue and night club breach are breathing latest life into downtown Oakland (Bass, B. M., 2001, 231-272). Eager to exploit on this impetus and attract summer revelers, the city of Oakland has developed, a many-sided marketing movement intended to bring more patrons into downtown otels and previous key sharing points all through Oakland, the direct is also "downloadable" from the city's new interactive, searchable. Beginning this month, the guide will also be present at two high-traffic San Francisco locations (B. M. 2005). 1.3 Leadership Servants On The Attitude Of Managers And Employees According to the expert analysis Servant leadership is all about the people who actually make a disparity in the real world. If one is to give a declared idea as to what it is servant leadership is in lots of ways is the uppermost spiritual path. A good leader serves somewhat beyond him, and cannot only provide sense to his own life, but to those of others (Bass, Bernard 2005). A surveillance of the columns offers us with the information that servant leadership does not go hand in hand with the behaviors of the academic inspiration grid. Whereas a study of the rows shows that servant leadership has less importance on leader behaviors connected with the significance of individuals at a moving level and less spotlight on learning from others (Bass, B. M. 2004). Servant leadership and originality argue that servant leadership tends to exploit the diversification of previously within reach form of creativity (Beazley, H., 2002). A distinction in leadership focus" mentions that the only distinction in these two leadership style is the focal point of the leader whereas if we are too look at the matrix, servant leadership highlight a leader's concern for the follower's well-being brilliant on the nature of non-judgmental listening and readiness to learn from others (Lawrence, M. pp. 53-63). These behaviors are not accounted for by any behaviors in the Servant Leadership model. Additionally difference servant and transformational leadership and propose that servant leadership is more worried with the moving needs of employees and other organizational stakeholders than compared to transformational leadership (Brien N., 2004). All and all, if we are to sum up the study, derived from the model we can terminate that servant leadership does not report for the thinker stimulation part of transformational leadership. Second, servant leaders have a leadership style that is more concerned concerning employees' moving well-being then does transformational leadership (Cedwyn Fernandes, 2004, pp. 99). 1.4 California and Hotels The fable of California, the inflated image portrayed by Hollywood's universal film and television industry, actually does exist. Days are tepid and sunny, the mansions of Beverley Hills are the height of lavishness, beautifully-sculpted body's roller-blade all along the beachfront boardwalks, and blonde-haired surfers fight for waves and the attraction of Hollywood's fame and chance is as strong as ever (J.A., Kanungo, 2000). No doubt, everyone either adores or despises the Golden State, the 'spoilt kid' of the USA, who brushes off the barbs of envious dislike with apathy, confident in the knowledge that California offers one of the most varied and thrilling places to live in America. The world-renowned cities of the West Coast are strung beside miles of superb shoreline with cliffs, soaring redwood forests and beaches (Dansereau, 2001, 229-242). The high snow-capped Mountain Range and the wonderful glacier-carved valley of California difference with the shimmering heat of incredible desert landscapes and the neat rows of verdant vineyards in the beautiful Valley, one of the world's best-known wine rising regions (Dorval, K.B. 2002, pp.257-267). 1.5 Conclusion No doubt, Servant leadership is considered by a faith that leadership growth is an on-going, life-long wisdom process of hotels. For this cause, servant leaders in hotels execute to repeated growth in the 11 characteristics of servant leadership. A few characteristics come further naturally to several people than to others. By their nature, description such as calling, compassion, healing, and stewardship are further hard to learn and expand than other servant leadership characteristics. These are description that leaders must previously have to be victorious servant leaders in Oakland hotels. Qualities such as listening, alertness, persuasion, conceptualization, insight, growth, and building district are all learnable skills, so servant leaders can repeatedly expand these. All professional organizations hearten to reproduce and caringly assess the degree to which they have what it takes to be a servant leader. If they are dedicated to being the best servant leader that they can be, they advise to incessantly work to expand these characteristics (Freeman, T.L., 2002). To sum up, all of the services offered by Oakland hotels sustain its brand central idea. For instance, Art collection demonstrates Oakland hotels are a lavishness hotel. 24-hour room service, overnight laundry service, production center provides expediency to its customers. Also, the fitness and amusement facilities, such as swimming pool, steam and sauna, generate a relax surroundings. Besides, bath butler service, hotel in hotel provides the individual service to its customers (Graham, J.W. 2001, 105-119). Justification: In today's modern hospitality industry, Servant leadership is one of the mainly talked concerning yet least significantly examined leadership philosophies. While many people personally recognize with this leadership approach, an equivalent number are sceptical and question whether expectations of leaders are sensible. However this study is related to Oakland hotels in USA. Methodology: The special study by the researcher will be interpretivism, focusing on the impact of Leadership Servants on the attitude of managers and employees in five star hotels in Oakland California, the USA. Consequently, an order to understand more guests' needs and wants, the hotel conducts market research on the quality of hotel facilities, guest's needs, satisfaction and operations. It also asks about guest's feedback and suggestion. With knowing customers preferences and the demerit of daily operation, Oakland hotels can easily identify and correct problems and make improvement. After gathering the existing information about Oakland Hotels this research has the purpose to offer a concise description of the research design and methodology. The author is being used both qualitative and quantitative research for more complete image of the research situation. The methods that are going to be used for the purpose of this research are questionnaires with close questions for the employees of the hotels and interviews with open questions to the two HR managers of the hotels. After the research is being completed, with the help of some electronic methods like 'spss' and 'record' they will give the analysis of the questionnaires and also the interviews. The data will be presented in table charts. Anticipated findings: Based on previous analysis and with the combination of the literature review study this research has clarified the significance of Servant leadership on the attitude of managers and employees in five star hotels. Moreover he will give some recommendations from the results and the analysis, which will help the hotels to be improved. Reference list Antonakis, J., House, R.J. (2002). The full-range leadership theory: The way forward. In Avolio, B.J., Yammarino, F.J. (Eds.). Transformational and charismatic leadership: The road ahead. (V.2). (pp.3-34) Amsterdam: JAI- Elsevier Science. Associated Newspapers Ltd. DAILY MAIL (London) July 31, 2000 SECTION: Pg. 35; 36; 37 HEADLINE: Spiritual Intelligence; our intriguing guide shows you how to harness your SQ… B. M. (2005). Leadership and performance beyond expectations. New York: The Free Press. Bass, B. M. (2004). New paradigm of leadership: an inquiry into transformational leadership Alexandria, VA: U.S. Army Research Institute for the Behavioral and Social Sciences. Bass, B. M., Avolio, B. J. 2001. The implications of transactional and transformational leadership for individual, team, and organizational development. In R. W. Woodman & W. A. Pasmore (Eds.), Research in organizational change and development, vol. 4:231-272. Greenwich, GT: JAI Press. Bass, Bernard (2000). From transactional to transformational leadership: learning to share the vision. Organizational Dynamics, Vol. 18, Issue 3, winter, 1990, 19-31. Bass, Bernard (2005). Stogdill's Handbook of Leadership: A Survey of Theory and Research. New York: Free Press. Beazley, H., Beggs, J. (2002). Teaching servant leadership. In Spears, L.C., Lawrence, M. (Eds.). Focus on leadership: Servant leadershipfor the 21st century. (pp. 53-63). New York: John Wiley & Sons. Brien N. Smith Ray V. Montagno Journal of Leadership and Organizational Studies, 2004, Vol. 10, No. 4 Cedwyn Fernandes, Raed Awamleh, (2004); The Impact of Transformational and Transactional Leadership Styles on Employee's Satisfaction and Performance: An Empirical Test in a Multicultural Environment Cherry Maslen from Spiritual Intelligence by Danah Zohar and Ian Marshall, published by Blooms bury at GBP 16.99. Dansereau, F. Yammarino, FJ (eds.) Leadership: The Multi-Level Approach.JAI Press, 2001, 229-242 Dorval, K.B. (2002). Servant leadership for the 21st century. (pp.257-267). New York: John Wiley & Sons Freeman, T.L., Isaksen, S. G., Dorval, K.B. (2002). Servant leadership and creativity. In Spears, L.C., Lawrence, M. (Eds.). Focus on leadership: Graham, J.W. (2001). Servant leadership in organizations: Inspirational and moral. Leadership Quarterly, 2 (2), 105-119. J. A., Kanungo, R. N. (2000). Charismatic leadership in organizations. Thousand Oaks, CA: Sage publications. Read More