Systems and Operations Management - Essay Example

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SYSTEMS AND OPERATION MANAGEMENT: ATOKOWA PROJECT To: Jonathan Atokowa - Atokowa TM Advantage Management From: The project manager, Atokowa Process Review Date: 23rd April 2012 Subject: Review into effectiveness of processes in anticipation of increased efficiency and market share…
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Download file to see previous pages The company has had steady and consistent growth over years with growing and expanding customer base to Perth, Sydney and Canberra. It is aligned to the path of progress, increasing market share and sustainability of the business. The company has come of age through trial and error, occasionally faced by challenges ranging from changing business practices and customer desires. The growth has been informed by good business acumen of the founder, Lachlan Atokowa. The vision was in wealth accumulation and running a professional enterprise. The company has been able to command a good market by leveraging on the market potential and customer friendly prices and products. The company capitalizes on good business thriftiness and radical process change to ensure customer requirements are met. The company is currently in the process of reviewing its growth potential and increasing customer satisfaction by addressing their needs effectively. In doing so, the company will inspect the ingredients of production like the inputs, process and outputs. Customer satisfaction will be attained by the company through meeting their requirements. The company will conduct verification, audit and inspection of its processes by undertaking data collection which will involve getting the responses of the customers about the products, customer handling and the effectiveness of the delivery process. This study will advise on what best to the process can be done in order increase process efficiency and effectiveness which will consequently increase the market share, increase dividends to shareholders and improve on customer satisfaction. The results will be tremendous as company long term survival, assured employment, greater market share and sustainability. The recommendations made regarding the change of process will ultimately change the effectiveness of operations and efficiency of the product life cycle. TABLE OF CONTENTS 1. INTRODUCTION 6 2. ANALYSIS OF SYSTEMS AND OPERATIONS 6 i) Product design and conceptualization 6 Fig. 1: Illustration of Atokowa product cycle 7 2.2 Listing objectives, likely risks and key controls areas in the process 8 2.3 Risks identified with Atokowa process and operations 8 Table 1: Risks identified with Atokowa process and operations 8 2.4 Atokowa process control 9 2.4.1 Process control tools 9 2.4.2Process Profile Work Sheet 10 Table 1: Atokowa process profile worksheet 10 2.4.3 Atokowa process analysis 11 2.5 Decision Hierarchy Models 11 2.5.1 Processes requiring improvement 12 Fig. 2: Atokowa process improvement tree 12 2.5.2 Atokowa process prioritization 13 Table 2: Atokowa process prioritization 13 2.5.3 Problem Identification 14 Figure 3: Atokowa decision process development 17 3.0 Conclusion 17 4.0 Recommendations 17 References 22 LIST OF FIGURES Fig. 1: Atokowa product system life cycle 7 Fig. 2: Atokowa process improvement tree 12 Figure 3: Atokowa decision process development 17 LIST OF TABLES Table 1: Risks identified with Atokowa process and operations 8 Table 1: Atokowa process profile worksheet 10 Table 2: Atokowa process prioritization 13 1. INTRODUCTION Atokowa Company has a commitment to review its production processes as a means to exploit new business opportunities and market advantage. It is engaged in carrying out an effective analysis of a business process that should take into consideration the business’ ...Download file to see next pagesRead More
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