Case Study: Systems and Operations Management- Atokowa - Essay Example

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Case Study: Systems and Operations Management- Atokowa Name Tutor Institution Subject code Contents Contents 2 Executive summary 2 Introduction 3 Analysis of current systems and operations 4 The input-process-output model (IPO+S) 5 4V’s typology 8 Business process mapping: 9 Decision making levels 10 System levels 10 Role of systems in supporting business processes 11 Pareto analysis 11 Current issues in the organization 13 Conclusion 16 Recommendations 16 Bibliography 17 Executive summary Atokowa Advantage is an Australian company, located in Sydney, supplying stationery to individuals, businesses and organisations…
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Download file to see previous pages It gives information obtained through models that analyses how systems and operations are currently run including: the input-process-output, 4V’s typology, Business process mapping, decision making hierarchy, pareto analysis, system levels and the role of systems to support business processes models. It uses tools of soft systems methodology to investigate the current operational issues in Atokowa; this analysis also summarizes the main business requirements based on the identified needs. It also provides explanations on how the organization can improve its quality management processes, proficiency is systems and operations and business improvement techniques which improve efficiency in management. Lastly, it identifies human resource components and management issues that arise when implementing quality management, business improvement and recommendations that promote excellence. Introduction Stationery business in Australia is a rapidly growing industry because of increasing consumer demand for papers and other specialty documents. However, stiff competition is also witnessed because many people are starting this line to eat a piece of this chunk. In addition, increasing consumer needs and changing business environment are also making these businesses re-invent their models to remain competitive in this market. Figure 1: Location of Atokowa's outlets in Australia The report analyses systems and operations management practices at Atokowa and makes concrete recommendations to improve business environment to maintain its positive growth trajectory. I urge the management to put the recommendations in this report into action to make the company stay ahead of the rest in business innovation and efficient use of available resources. Analysis of current systems and operations In order to evaluate if Atokowa’s is economizing the use of assigned resources, different tools are employed to comprehensively address these issues in this report. Operations management is designing, controlling and re-modeling the production process to ensure that products are made at the minimal cost, but at the same meets client requirements (Jacobs & Chase, 2011, p. 151)1. The following are the models of analysis used to investigate Atokowa: The input-process-output model (IPO+S) Organizations periodically analyses their internal systems to see if there are problems causing inefficiencies when performing business tasks. This model provides a representation of factors that make up business process at Atokowa, gives the particulars of the processes and defines the input and by-products resulting from the stated process. Figure 2: Input-process-output model for Atokowa Company Input At the purchasing level, they source their products from different suppliers since the company has a diverse product range. It is the duty of category managers to identify their suppliers; they also determine the kind of products to purchase at a cost that will ensure the company also gets a reasonable margin after eventual sale of these products. Once the goods are in company stores, the product information and volumes are fed ...Download file to see next pagesRead More
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