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Communication skills - Essay Example

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Communication skills are very essential in any line of work whether an individual is working alone or he/she is required to work with a team. Communication skills that are essential for a person…
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Communication Skills – Flight Attendant Communication Skills – Flight Attendant Introduction To work on this assignment, the career that has been selected is flight attendants. Communication skills are very essential in any line of work whether an individual is working alone or he/she is required to work with a team. Communication skills that are essential for a person who is working as a flight attendant can easily be obtained from the job description of a flight attendant. The primary task of a flight attendant is to ensure that the customers or the people they are travelling fell safe and secure during the time of the flight. They have to ensure that the entire experience of a flight is quite comfortable for the customers; they inform the customers regarding procedures and practices that are conducted during emergency situations. They even are responsible for delivering feed and beverages to customers. One of the most important communication skills that are required of a flight attendant is the listening skills. Listening skills are important skills as they are the most useful tools in making a customer feel safe, secure and comfortable. During flying period there may be incidences that customers may feel can lead to an accident and they might end up in panic. In such situations, flight attendants need to make sure that they listen to their customers to make them feel that the people in the flight are similar to their family members and are trying their best to solve the issues experienced during the flight (Jones, 2012, p.5). Another essential communication skill that is required of a flight attendant is nonverbal communication skills, especially being able to use hand gestures. These skills are essential as there are people who may not understand the official language used by the flight attendant and use of gestures can help them understand the instructions that are being provided by the attendant.
Personal Assessment
One of the weakest areas of my communication skills is listening skills. I have a habit of not being concerned about what others have to say regarding their problems and when people tell me about their problems, I tend to simply ignore what they are saying and end up nodding my head just to make them feel that I am listening. Secondly, I lack the ability to communicate effectively with use of non-verbal communication tools such as hand gestures. I fail to make people understand what I want them to know when I use hand gestures, while I am quite strong in making facial expressions which can easily help people in understanding my mood or feelings.
Plan
I plan to enhance my listening skills by trying to pay more attention to what people have to say and while people share their issues. I need to first realize that people can be in a stressful situation anytime and talking to them simply helps them in finding a solution for their issues. Secondly, I plan to use hand gestures are frequently as possible to further develop my non-verbal communication skills. I plan to do so at home and even during my educational sessions so my teachers and family members can help me in correctly using hand gestures as a means of communication. The main take away from this assignment was that I was not quite aware of the skills that are essential to obtain a career of flight attendant. The realization of the required skills and the assessment of my communication skills in relevance to the communication skills required by a flight attendant will help me in developing my weaknesses and grow further in this field.
References
Jones, D. (2012). Who cares wins: Why good business is better business. Harlow, England: Pearson. Read More
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