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Improving Communication Skills - Essay Example

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The author of the paper will begin with the statement that on his first day at the hostel, he was introduced to the staff and shown around the building, at the time the author was nervous and anxious about what to expect but then realized that staffs were approachable, helpful and friendly, which eased his fears…
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Improving Communication Skills
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Download file to see previous pages ‘Reflection-inaction occurs during the experience and involves making sense of the experience while it is happening.’ Beard & Wilson (2002:197). When being supervised how to distribute medication, I was shown the medication policy – used by the organization, which involved following the following;
All prescription medication should be kept in the individual service users locked cabinet in the office.
The key to the locked cabinet should be given to the service user on admission with any necessary key deposit or stored in a key cabinet in the office.
We are not allowed to administer but only allow service users to take their own medication.
I realized that the medication policy where the distribution of medication is controlled was just a method or a way of cutting the budget to enhance the survival of the organization. This form of budget cut had adverse impacts on the organization. For example, the controlled medication ensures that less medication is used among the residents and this reduces the funding that the organization may receive. In most cases, when there is no use of resources, then no funding is done. The controlled medication also results in understaffing in the organization since the numbers of medications administered to the residents are very few.
At this point, I was still a new member of staff therefore, I had to listen attentively to the director of the organization while he was giving me the instructions on medication policy. Through this, I came to realize with time that my listening skills were developing. Attentive listening is an effective listening skill [Anderson 1993 page 108].
As the day went on, I was shown how to use the Alcohawk, which is used to breathalyze the residents, which needs to be carried out three times a day by a member of staff. The use of Alcohawk which is minimized to only three times a day by each member of staff was a form of a budget cut in the organization. ...Download file to see next pagesRead More
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