Communication Skills for Managers - Essay Example

Task: Communication Skills for Managers The role of communication in management of any business is invaluable. Effective communication at the workplace involves the timely exchange of information through the right channel. Effective communication should meet different objectives including ensuring that employees get updated information and the right time. The management of any business should adopt the right channel of communication to ensure the fulfillment of needs of the employees and customers of the business. All employees should feel the impact of attention offered to them by the management in addressing their concerns. Managers should adopt a business environment that supports high employee productivity. Communication skills of managers should be effective in addressing the different demands of the employees and achieving the objectives of the business. Proper communication skills used by managers are critical in retaining employees. Business managers should consider the effective use of the different levels of communication. Communication channels at the workplace should encourage a nationwide forum in which all employees engage. Departmental communication is equally valuable in any business. Team communication is vital to ensure an inclusive teamwork. Communication at the lowest level involving individuals is equally valuable. A vital role of management is to ensure employee satisfaction. According to studies, employee dissatisfaction is an innermost factor that can be the cause underperformance at the workplace. Business goals are unattainable when there is a high level of employee dissatisfaction and underperformance. Poor communication strategies adopted by managers have diverse impacts on the operations at the workplace. The implications of increased employee turnover can be massive when there is ineffective communication at the workplace. Employee absenteeism and subsequent reduction in the rate of employee productivity can be costly to the business when the management does not ensure effective communication. Low employee morale can result from ineffective communication at the workplace. This may be a major cause of poor service provision to the customers, which is part of the success of the business. Poor service to customers and dissatisfaction reduces the profitability of any business. The business may make serious losses and fail to meet its goals. Poor service provision by employees to business customers may be a cause of a high rate of product defects. High defect rates of products also leads to serious business losses. Communication in the workplace is necessary in updating employees on the business goals. Communication is also central in passing informing to employees on the possible adjustments in the programs of the organization. Such adjustments are invaluable in attaining the business' set goals. Any lack of focus on the business objectives, by employees, can affect the business to a vast level. Communication, therefore, is instrumental in ensuring that employees are at par with the business objectives and make necessary adjustments. Innovation is central in achieving the objectives and successful operation of every business. Businesses are most likely to have stifled innovation when communication is poor, ineffective and uncoordinated. With little innovation, the business attracts low competitive advantage in the market. The emergence of market trends necessitates the adoption proper communication skills to drive diverse success factors in the management of every business. Organizational behavior has an extensive contribution in the achievement of workplace success. This depends on the extent of communication that managers invest in, at the workplace. The success of every business must encompass all aspects including effective communication. Internal communication involves the exchange of information within the organization (Kaul 7). It occurs between the business management and organization’s employees. External communication involves the exchange of information between the management and other external stakeholders that contribute to the success of the business. Stakeholders include the customers in the organization and suppliers to the organization. Effective communication by organization managers should encompass both internal and external communication. Internal communication reduces chances of possible misunderstandings that may cause occur between the organization’s management and employees. Insufficient information may cause possible misunderstanding among employees themselves, as well. This may reduce the performance of employees since responsibilities in the workplace may not be well defined. Failure to communicate effectively may cause lack of coordination of organization’s activities. Conflict resolution among employees depends on the application of effective communication. Employees should also ensure timely reporting of any conflict that may occur among them. External communication is vital in improving the customer loyalty. According to Smith and Zook, communication is central in marketing (70). Gronroos expresses the central role of communication in improving relationship marketing (102). Providing customers with information on quality of products help to gain their loyalty to the product. Managers should employ effective communication with suppliers of the business to ensure timely operations. Effective communication with suppliers is also necessary in ensuring that suppliers bring the right quality and quantity of supplies to the business. Managers should adopt proper communication skills to reduce any chance of lack of coordination in the workplace. Managers should communicate the roles of every employee effectively to ensure a smooth operation of the organization. Managers should not manage reports results in a disorderly manner that may demoralize the employees. A manager needs good listening skills to solve any conflict that may occur in the organization (Guffey and Dana 11). Managers with good listening skills would have reports from employees since they have their trusts to solve any issue that may be of exceptional concern. A good listener can create a good communication environment. A good listener embraces the two-way mechanism applied in most communications. Employees should acquire good listening skills to communicate effectively and ensure an efficient feedback mechanism. Effective workplace exchange of information is essential in creating team morale. Managers should engage employees in other communication forms beyond conversation to boost their morale. Employees always appreciate any attempt of managers to drive them towards success. Effective communication brings satisfaction among employees and helps avoid any form of frustrations that may arise from challenging situations that employees experience during duty. Team building that is a factor of success is strong when there is effective communication. Creating an efficient, coordinated and effective team of employees needs effective communication skills. Works Cited Gronroos, Christian. "The relationship marketing process: communication, interaction, dialogue, value." Journal of Business & Industrial Marketing 19.2 (2004): 99-113. Guffey, Ellen and Dana, Loewy. Essentials of business communication. New York: South-Western Pub, 2012. Print. Kaul, Asha. Effective Business Communications. New Delhi: PHI Learning Pvt. Ltd., 2004. Print. Smith, Paul and Zook, Ze. Marketing communications. London: Kogan Page Publishers, 2011. Print. Read More