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Communication Skills: Active Listening - Term Paper Example

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"Communication Skills: Active Listening" paper discusses the importance of developing active listening as a communication skill in the delivery of nursing care and in general health care. Communication skills essential to the healthcare practice are active listening, asking questions, and reflecting…
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Communication Skills: Active Listening
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Download file to see previous pages Communication is one of the most essential elements in any undertaking and in any profession. In healthcare, it bridges gaps between patients and their health caregivers and it essentially makes the treatment process successful and therapeutic for the patient. According to the National Joint Committee for the Communicative Needs of Persons with Severe Disabilities, (1992, as cited by Matson, 2009), communication refers to “any act by which one person gives to or receives from another person information about that person’s needs, desires, perceptions, knowledge, or affective states”. In essence, it is about letting another person know what he wants, needs, or feels. Communication, in this case, maybe intentional or unintentional; or in some instances, it may also be verbal or non-verbal (Matson, 2009). Effective communication according to the National Healthcare Services (2010) helps to enhance the effectiveness of clinical work, teaching, and healthcare management. It also helps to ensure that the patient receives safe health care services; it helps reduce his complaints and, on the part of the health care professional, it decreases work-related stress (EC4H, 2010). And these considerations for effective communication help to highlight the importance of active listening in the delivery of quality health care services.

 I believe these skills to be essential to the healthcare practice because they help to portray an attitude of respect and acceptance of the clients, regardless of their condition or situation (Funnell, Koutoukidis, & Lawrence, 2009, p. 454). These skills also encourage patients to express their feelings and viewpoints to other people, especially their health caregivers. And these communication skills are important because they demonstrate a non-judgmental attitude in relation to what other people feel about the situation or about their condition (Funnell, Koutoukidis, & Lawrence, 2009, p. 454). ...Download file to see next pages Read More
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