Active Listening Paper - Essay Example

Active Listening is the most superior listening in which listener strives to pay maximum attention to what is being said and conveyed. Active listening is characterized by a prompt feedback to the speaker on what is perceived or understood of his vocals and actions. Gordon (2002, p.81) states, “Situations requiring the use of emphatic listening are almost limitless in groups and organizations.” The empathy to the speaker is the basic requirement for active listening. The active listening is a very significant contributor towards a better team work in organizations where communications are a major concern to achieve business objectives.

In order to highlight the importance and interplay of various active listening aspects, a fictitious organizational communication scenario is sketched in the following lines. The scenario depicts, evaluates and analyzes a conversational session between the writer, who is a Marketing Manager in a network consultancy firm and listening to Mr. John who is a customer support supervisor. Mr. John is required to brief me on the issues pertaining to some major clients and seeks to have some advice on applicable solution.

I have got some previous reservations on Mr. John’s approach and working towards achieving organizational objectives in the field of customer support. The first obstacle to my active listening objective was to overcome my general perception about the speaker and to concentrate objectively on the currents issues being discussed by Mr. John. It was necessary for me to avoid any preoccupations to ensure empathic comprehension of the issues and formulation of workable solutions. In order to make Mr.

John comfortable I welcomed him warmly to show my concern and interest in the issues and spared enough time to listen in detail. Secondly, I appreciated Mr. John’s efforts that he