Communication is a crucial component in nursing practice. In nursing practice, it is crucial to create a good relationship between a nurse, the patient and the other members of the health team (Balzer, 2007)…
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Effective communication skills are thus necessary to provide effective services in health care. Paul Leagans defines communication as the process by which two or more people exchange facts, ideas, impressions and feelings so that each person gains understanding of use, intent and meaning of the message (Schuster, 1999). Communication includes verbal as well as non-verbal exchange of information. It is necessary to practice effective communication skills in nursing so as to understand, empathize and support patients (Carrol and Dolly, 2008). This paper will elaborate on two elements of effective communication and the skills pertinent to these elements. It is crucial to develop effective communication skills so as to overcome the various barriers to communication. In nursing practice, barriers to communication include physiological, personal, cultural, psychological and physical barriers. Physiological barriers, for example, altered mental state may interfere with the patient’s ability to interpret information. The nurse’s attitude, knowledge and feeling towards a patient may also impede communication. Physical barriers include noise, distance and other environmental factors that may impede communication (Schuster, 1999). The elements of effective communication include the sender, message, channel of communication, receiver and feedback (Schuster, 1999). The sender (source) formulates programs and broadcasts the information, which they want to communicate. The effect of the message is dependent on the sender’s attitude, knowledge, social status and communication skills. The message is the information in physical form conveyed to the audience. The channel of communication is the media used by the source in facilitating communication to the receiver. The receiver decodes, translates the meaning and acts upon the information received. Feedback is the reaction to the information conveyed by the sender. This paper will focus on the message and the channel and the skills therein. There are various forms of message. They include words, signs, symbols and pictures. It comprises of message code, content and treatment (Schuster, 1999). Message code defines any form of signs and symbols that are structured in a meaningful format to the same people. This includes the use of language to convey information. Message content defines the material that is in the message. This is selected by the sender in putting across his information. On the other hand, message treatment shows the decisions which the source undertakes to select and arrange the codes and content. The message communicates the sender’s feelings, intentions and attitudes towards the audience (Balzer, 2007). In nursing practice, information is conveyed from one person to another within a short time. Effective communication skills are necessary to avoid errors in vital information, for example, treatment of a patient (Balzer, 2007). In effective communication, a message should elicit the desired action from the audience. It must be clear, timely, specific and in line with the intended objectives. This means that the nurse should ensure that the message is brief, accurate and meets the objectives of its purpose. In addition, the message should be conveyed in a language that the audience can understand. The use of complex vocabulary to explain the patient’s disease and treatment will interfere on the patient’s ability to understand as well as accept their condition. Nursing practice also involves gathering information about the patient, symptoms and their effects to the patient. The use of a common language will enhance understanding between the patient and the nurse (Christie and Robinson,
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For instance, for health caregivers, they should not just be able to be patient in making the patients understand why they need to take in their medicines, rest at appointed periods of the day or do some exercise. They can do this by explanation but the fact is that, when one deals with a person who is in pain, they can easily get irritated and would refuse to listen and cooperate with the caregiver.
Communication is a complete process beginning with communicator’s sending message to receivers (Courtland and Thil 1992). Skills of communication have a vital role in building up a good reputation. Effective communication in team building happens with great effort which includes participation and agreement between the members (Rosemboun 2005).
In the profession of nursing, communication becomes all more crucial, considering the fact that good or deficient communication can mean the difference between the aspects of life and death. The term communication is used to refer to the complex or even simple process of sending as well as receiving both verbal as well as non-verbal messages, and in the healthcare setting, it involves communication between the nurses and the patients, and between the nurses and the fellow healthcare professionals.
It is a method of interaction and eventuates always at all times whether you want it to eventuate or not. Speaking, listening reading and writing are different ways of interpersonal communication. Interpersonal communications betides everywhere, starting from corporeal abutment and spanning to the fields of marketing, advertising, sales, employee interaction, stockholders, employee to supervisors and management, and public relations that means everywhere.
It is all the more true in the area of health care especially in mental health care. Communication is a complex means of interaction between nurses and people and its nature varies according to the different groups they serve (Ellis1995). The study proposes to give an
These are integral to both the well-being of both the patient and the health care provider. This paper shall endeavor to dwell upon certain areas of influence in the same realm, and help institute certain working parameters for
is a process, which takes place between two or more people where one person sends some information and the second person or a group of people receives that information and provides effective feedback to the sender.
There are two modes of communication, which include verbal and
To deliver the information effectively, the parties involved in the communication should apply some skills (Nielsen, 2008).This paper discusses some of these skills.
One of the skills that one should use to ensure effective communication is by allowing the other parties in
It is evident in the healthcare environment that patient and doctor interaction makes sure the patient gets the maximum treatment outcomes and the highest possible consumer satisfaction. Lack of effective communication causes poor compliance level on the patient and treatment outcomes.
According to Guffey & Loewy (2013), effective communication has been termed as the most fundamental block that ensures that things move forward at all cost. Consequently, good communication could emanate from people who are born with the skill or better still, it could be taught by specific persons depending on the environment.
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