Managing Human Resources in Health and Social Care - Essay Example

Managing Human Resources in Health and Social Care The objective of this paper is to reflect the role of HR manager’s in a healthcare domain and factors that needs to consider in recruitment process. A short report of the planning of recruitment process has been elaborated and along with a structured reflective model on effective team working in healthcare and social care can be promoted is duly been discussed. Moreover, strategies to measure the individual’s ongoing development and needs of training and development facilities are also been discussed. Furthermore, leadership practise to analyse working relationships and its influences in the personal and professional development has also been elaborated. Table of Contents Abstract 2 Task 1 5 1.1 Relevant Post for the Organisation 5 1.2.1 Job Description Healthcare Assistance 5 1.2.2 Person Specification 6 1.3.1 Planning Process 6 a) Job Role Analysis 6 b) Organisational Needs 7 c) Education 7 d) Work Experience 7 e) Confidence and Personality 8 f) Skills Set 8 1.3.2. Legislative and Policy Frameworks in England 8 a) Equality Act & Protected Characteristics 9 b) Employment of Ex-Offenders 9 c) Safeguarding Children and Vulnerable Adults 9 d) Eligibility to Work in the UK 9 e) Data Protection 10 1.3.3 Effective Approaches for Recruitment in Health and Social Care 10 a) Internal Recruitment Approach 10 b) Employee Referrals Approach 10 c) Print Advertisements Approach 11 d) Internet Recruiting Approach 11 c) Hiring Recruitment Companies 11 d) Internships Approach 11 Task 2 13 2.1 Group Activities in Health and Social Care 13 a) Description 13 b) Feelings 13 c) Evaluation 14 d) Analysis 14 e) Conclusion 14 f) Action Plan 15 2.2 Strategies to Develop Effective Team Working 15 a) Set a Common Goal 15 b) Allocate Responsibility 15 c) Diversified Skill 16 d) Group Thinking 16 e) Communication System 16 Task 3 18 3.1 Ways to Monitor Individual Performance 18 3.2 Assessing Individual Training and Development Needs 18 3.3 Strategies to Continuing Development of Individuals in Health Care 19 Task 4 22 4.1 Importance of Leadership Theories in Healthcare 22 4.2 Managing Working Relationships 22 4.3 Evaluation of Personal and Professional Development 23 Conclusion 24 References 25 Task 1 1.1 Relevant Post for the Organisation Healthcare Assistant 1.2.1 Job Description Healthcare Assistance Healthcare assistants are the professionals responsible for healthcare related activities and treat the patients in order to provide them with better healthcare solution enhance their health condition. The health care assistants need to follow the guideline of the healthcare organisations with respect to performing their role in the organisation (Kessler et. al., 2012). The main job role of a healthcare assistance will be to provide effective healthcare solution to the patients, as provided by the doctors or senior healthcare professionals To help the patients in their activities during hospitalisation and homecare Making beds for the patients and change the bed sheets, pillow cover regularly Providing prescribed medicines timely, as specified by doctors Assist the patients and treat them in polite way to reduce their anxiety level Assist patients by fulfilling their sanitary requirements and keep the cabins of the patients clean and tidy Frequent monitor the health condition of the patients by checking the temperatures, blood pressure, pulse and weight Assist patients by providing overall comfort such as sharing thoughts, get a clear knowledge about their difficulties Observing patients health condition and reporting senior healthcare professionals during critical condition (Source: HSC, 2013) 1.2.2 Person Specification Candidate must fall into the age range of 20 to 45 year Candidates must obtain a high school degree and diploma course in medical assistant The candidate must have QCF qualification in the level 2 or may they qualified the level 3 from a recognized Clinical Healthcare organisations They must have at least 3 years of practical experienced in the healthcare sector, as a healthcare assistance The candidate should have effective communicative skills, efficient knowledge about managing healthcare equipments, efficient medical and care delivery knowledge 1.3.1 Planning Process To recruit suitable candidate, as a healthcare assistance, various factors would be considered during the recruitment process. The following are the factors in the recruitment process. a) Job Role Analysis Before setting up the recruitment process of healthcare assistance, evaluate the need of the post i.e. Healthcare assistant, in the organisation is been performed. Additionally, this will allow comprehend the strengths of the existing human resource force and set a standard performance that the healthcare assistance need to comply to reinforce the human resource base for the healthcare organisation. After analysing, the requirement of the post, responsibilities, functional terms, and required skills in the job role is evaluated, which can help to choose best parson among all candidates (Failte Ireland, 2013). b) Organisational Needs Being as a HR manager, monitor the needs of the healthcare organisation and selecting a candidate who can understand the aim and objectives of the organisation is highly important. In this regard, for a healthcare assistance, it is very important to conduct their job role based on rules and regulation of the healthcare organisation is highly important to enhance the overall performance of the organisation. Thus, a candidate who is flexible enough to perform his/her duty as well as tasks could be selected for this desire post (Failte Ireland, 2013). c) Education Educational background of the candidate, which plays a very crucial role for recruiting, will also be key factor in selection of healthcare assistance in the organisation. By evaluating educational success of the candidates, the potentiality of the candidates and choose the best candidate who best suit for the post could be evaluated. Recruiting candidates based on their degree will enhance the overall performance and reputation of the healthcare organisation. Particular educational qualification will assist in understanding the ability and capacity of the candidates to perform the job role. Training process will help the candidates to execute responsible tasks, but educational capability will help me to comprehend their intellectual ability to convert their learning theories into practical healthcare situation (Breaugh, 2009). d) Work Experience Work experience would be one of the important characteristics in the recruiting process because based on the past performance, evaluation of ability of the candidates to perform the job responsibilities could be measured. Experience in the role of health care assistant will reduce the expenses related to training and ensure due cooperation in the performance of the organisation (Breaugh, 2009). e) Confidence and Personality In the recruitment process, confidence level in the candidates would also be consider, which will help to understand how likely the candidate can able to handle the job responsibilities as well as exceed the expectation of the organisation. Additionally, candidates with positive personality and warmth are the most important factor in the job role of healthcare assistant. Since, their main responsibility will be remaining connected with the patients care and helping them during their inconvenience with understanding of their feelings, values and emotions (Failte Ireland, 2013). f) Skills Set The candidate skills in some specific areas such as communication, mechanical, and observational skills would also consider in order determining the potentiality of the candidates. These skills are the inclusion criteria in the recruitment process that assist to select best candidate, as a healthcare assistant (Breaugh, 2009). 1.3.2. Legislative and Policy Frameworks in England In the process of selection, recruitment and employment of individuals in the post of healthcare assistance, the framework of legislative and policy of England will have considerable impact in determining and evaluating the exclusion as well as inclusion criteria (The University of Sheffield, 2015). a) Equality Act & Protected Characteristics The Equality Act 2010 that reflected to provide equal opportunities to the candidates for the post irrespective of any kind of biasness and gender discrimination. Moreover, consideration of this legislative will prevent to conduct the recruitment process from any distinct sort of discrimination such as favouritism, rules that disadvantage some group, perception discrimination, victimisation and harassment among others. This will impact to construct a specific framework, which based on age, race, religion, disability, married, pregnant employees and gender reassignment among others. Thus, in this regard, the guidelines provided by ‘Equality & Human Rights Commission (EHRC)’ would be considers, as every candidate must be given equal opportunities in recruitment process (The University of Sheffield, 2015). b) Employment of Ex-Offenders Rehabilitation of Offenders Act 1974would also be consider in order to check the past records to identify their criminal record and provide effective training system, which at the same time it works as the Rehabilitation programs for the offenders (The University of Sheffield, 2015). c) Safeguarding Children and Vulnerable Adults This enables to add more responsibilities in the job role in case of children as well as vulnerable adults because healthcare assistance must able to have their attention while ensuring acute healthcare solution to patients (The University of Sheffield, 2015). d) Eligibility to Work in the UK Immigration, Asylum and Nationality Act 2006, which was introduced to prevent illegal migrant in UK and protect the workforce of the country from any kinds of illegal work thus, this prospect will also be consider in selection of suitable candidate as a healthcare (The University of Sheffield, 2015). e) Data Protection Data Protection Act 1998, aspect will also be considered in the recruitment process, as this act affirmed that the candidate during their employment must need to adhere the rule, regarding protects data of the patients in healthcare organisation (The University of Sheffield, 2015). 1.3.3 Effective Approaches for Recruitment in Health and Social Care The process of recruiting healthcare professionals is gradually becomes a competitive approach, which the healthcare organisation needs to incorporate to ensure innovativeness and deliverance of proper care by recruiting best person in the healthcare (Community Foundations of Canada, nod.). a) Internal Recruitment Approach Internal recruitment is a process in which the existing employee in the healthcare organisation gets a chance to show their capabilities and apply for the new recruitment. For the employees this approach will seemed to be a promotional and career development opportunities and reduce the cost as well as time in recruiting new workforce (Community Foundations of Canada, n.d.). b) Employee Referrals Approach In this approach, the existing employees can refer the candidate who has the ability to join the organisation. The possibility of recruiting best employee for the organisation could be high in this approach, because the employees aware regarding the qualities that required performing the job role based on which they can able to refer or approach to suitable personal (Community Foundations of Canada, n.d.). c) Print Advertisements Approach Print advertisements approach could also be effective approach in recruitment and selection for the eligible candidate because based on presentation of selection criteria and cover wider candidates from which selection of best eligible and skilled candidate for the post could be made (Community Foundations of Canada, n.d.). d) Internet Recruiting Approach With the use of this approach, the organisation can able to reach wider candidates It could be low cost efficient recruitment process because as advertisement in internet platform is identified to less costly than the print media (Community Foundations of Canada, n.d.). c) Hiring Recruitment Companies In order to select suitable candidate for the post of healthcare assistance, the organisation can also opt for hiring recruitment agency that act on the basis of commission contract (Community Foundations of Canada, n.d.). d) Internships Approach This could be another suitable approach for recruiting and selection of candidates in healthcare because it provides opportunity to the organisation to compare the performance of the candidates with the standard and thereby selection of person for the organisation could be easily been made (Community Foundations of Canada, n.d.). To recruit best candidates for healthcare assistance post, two approaches such as ‘Print Advertisements Approach’ and ‘Internet Recruiting Approach’ could be adopted by the organisation. Selection of these approaches will raise the possibility to reach huge population and thereby selecting suitable candidates for the post. Additionally, both the approaches were also identified to be cost and time efficient, which can reduce the expenditure of the organisation. To select best candidate, emphasis would be given over ascertain the skills and experience of candidates because this will help to evaluate how efficiently the candidate can able to handle the responsibility and maintain the consistency in performance to enhance and provide superior degree of care to patients. Task 2 2.1 Group Activities in Health and Social Care Performing job role in healthcare and social care is not individual task it requires high level of cooperation amid members in the organisation. Healthcare domain is a group activity wherein mutual effort is identified to be very important to accomplish the goals and objectives of the organisation. a) Description In the group, I play the role of HR manager, while interacting with the other group members from different department of the organisation such as financial department, technical department, medicinal department and marketing department are key responsible task. Being a HR manager, I need to work along with human resource team to enhance their performance to achieve the goals and objectives of the organisation. On the other hand, I need to communicate with other departmental personals to maintain the consistency of workflow in the organisation. In our working environment, there resistance high level of communication, which helps us to coordinate with each other and healthcare related issues promptly. This leads to ensure working effectively with team and maintaining success and higher performance. b) Feelings In a group, I feel in order to accomplish a task proper coordination and involvement of every group members is highly important. Based on the prospect of dynamic theory, it can be observed that in the group, because of different psychological behaviour interaction process can relatively been highly difficult. However, in our group, effective communication system helps us to take effective decision in adverse condition. Everyone in the group mutual respect to others opinions and perform their respective roles and responsibilities within a organise framework. Additionally, organisational norms provide us friendly work environment wherein, we can transfer information effectively and clarify ideas to resolve healthcare issues. c) Evaluation Working in a group develops encouraging environment focus toward a common goal. It also reduces the possibility of confusion that generally faces while working alone prevents any kinds of manipulation and thereby takes appropriate decision. However, one of the negative prospects about the group is that people who do not like to perform in a group frequently create conflicts, which reduce the effectiveness of the group performance. In addition, with proper communication, people behavioural and psychological aspects cannot be properly evaluated. d) Analysis From my personal group experience, I observed that performing task in the group would increase the productivity and enhance the organisational performance. Moreover, group experience enhances the interpersonal skills of members because group activities help to share skills, knowledge about the healthcare subject, which help individual to learn from others and apply the same in their practice. Provide best performance in the group will also help individual to identify their strengths and/or weaknesses and provide them opportunities enhance their performance skills. e) Conclusion The performance of the group member could be enhanced, if leadership approach is followed in the group. Leadership practises could enhance the group performance, as it help coordinating all tasks and set a standard performance, which will help the team members to check their performance and enhance their ability. Moreover, setting target for the team members and make them accountable towards their work will increase the productivity of group performance. f) Action Plan In future, I will incorporate an effective leadership practises my group in order to enhance overall performance of the organisation, as leadership approach identifiably encourage and motivate the members to perform in better way. Additionally, incorporating open communication in the group such as conducting meeting, preparing suggestion box would facilitate group to solve internal problems effectively. Encouraging innovative ideas to build engagement in the group and introduce incentive structure the employees can perform in effective manner and ensure their performance growth in the organisation. 2.2 Strategies to Develop Effective Team Working a) Set a Common Goal In order to align the performance of every member while working in a group, members must need to follow common policy and responsibilities should be properly delegated to achieve the common goal. Several working agenda and unorganised communication structure will create conflicts among the group member, which impede them to work effectively. A common goal will help them to remain engage towards task, which will lead success. b) Allocate Responsibility In order to increase the efficiency of the group performance, work responsibilities should be allocated properly amid the group member as per ability of member to execute the responsible task. Additionally, every group member needs to remain committed and accountable towards his or her job role to raise the productivity. c) Diversified Skill Performing task in a group is identified to be better than individual work because a group is assembling with different people with their specified skilled in different area. Group activity allows collaborate with each other and share knowledge as well as skills to accomplish the common objective of the organisation more effectively. d) Group Thinking When working in a group people play their role effectively by understanding other’s feelings, psychology and attitude in order to ensure effective healthcare practices can be executed. Group member must prepare work schedule together accordingly in a manner that everyone can know other’s role in the group task. This will increase the productivity of the group performance and enhance the ability of the members to oversee the problems from different prospective and provide effective solution. e) Communication System In order to connect with each of the group member effectively, efficient communication system is highly important for transmitting all-important information to complete the work efficiently within optimum time. In this context, several communication tools within the organisation such as email, broadband network and ‘project management software’ assist members to aware regarding the task status. The model of Gibbs reflective cycle, assist me to learn best from my work experience. It always assists me to think how I can able to better in future. With the using this, I can understand the working situation and take appropriate decision for enhancing my working skills. It helps to evaluate every approach, which can enhance the capability of the group member. By using this model, strength and/or weaknesses of the working situation can be defined, understanding the behavioural aspects of the member. Gibbs model could help the member to communicate effectively with each other. In order to encourage the group member increase the engagement of the member in the group and enhance their work performance, effective self-evaluation techniques, which need to be introduced are as follows. Prepare effective career map for the members Educate and training the employees to add more value to their performance and provide promotional opportunities to develop their career Evaluate and appraise the strength of the group members and identify their weakness Help them to stay positive and calm in every working situation Provide effective training system to increase their efficiency Task 3 3.1 Ways to Monitor Individual Performance Below are key strategies that would facilitate proper monitoring the new recruited employee in the organisation. Adaptation of leadership approach, which will help to evaluate the skills and work abilities of the member Allocating work responsibility as per the skills and knowledge of the members and setting goals with proper insight over the way of progression Monitor the work performance by evaluating day-to-day work report and mitigating problems Effective key logger system on the computer which will help to check work performance Observe attitudes towards achieving promotion in the work place Adaptation of auditing software could also helpful in this context to track the files that are operated by group members Per day productivity meeting can also be helpful for to monitor the work performance of members (Source: iMedia Communications Inc, 2015) 3.2 Assessing Individual Training and Development Needs In order to evaluate training and development requirements of individual following key aspects should be consider. Organizational analysis will be helpful to understand the needs for training and development programs for the employees Employee analysis would be adapted to analysis the strength and/or weaknesses of the employee. Based on the weaknesses, training and development activities would be facilitated to the employees Work analysis program will also be help in identification of internal flaw that impede the workers to enhance their performance and know about the need for development Performance analysis could be another best method because it define the situation in which the employee face difficulties and need to be more skilled to handle the same By conducting content analysis, awareness of the additional needs of the job profile and worker need to develop their knowledge and skill could be properly be evaluated (Source: HR-Guide LLC) 3.3 Strategies to Continuing Development of Individuals in Health Care The strategies that could facilitate development of individual in their respective job role are discussed hereunder. Carrying out effective conference, seminars and work shop to measure the development of healthcare professionals Introducing educational training process to increase the knowledge related to carry out the healthcare activities of the professionals periodically Introduce effective promotional and developmental initiative to aware the staff regarding new technologies and programme related to healthcare that can allow them to enhance their performance Give opportunities to the healthcare professionals to learn from the evidence based practises, which enable them to increase their skills and competencies in practical situation Enhance their problem solving skills by incorporating leadership practises and work over improving their work adaptability in order to ensure effective perform in their care delivery process Aware the staff regarding safety measures, tactics to control the intervention programs, enable them to handle healthcare mechanism in the adverse situation with technical training Setting the internal and external performance standard for the healthcare professional so that they provide best alternative healthcare solution to the patients to enhance their health condition Web-based seminar and video link will enhance the skills of the health care professionals, additionally they must understand the feelings, values and needs of the patients before provide them healthcare solution With the adaptation of communication dimension of Knowledge and Skills Framework (KSF) of NHS, effective communication strategy can be introduced in the working practice, which plays a key role to transfer important information related to healthcare solution. Additionally, personal developmental dimension of the framework will help to boost the organisational competency with training program to enhance the work ability. This will focus on ongoing as well as personal development of profession in their work area. Moreover, health, safety and security dimension of KSF of NHS highlight the importance of safety as well as security of employees and patients in the organisation. Furthermore, quality dimension of KSF highlighted that every healthcare professional in the organisation need to ensure their quality performance and maintain the same irrespective of working individually or in a group. Additionally, equality and cultural diversity dimension help to strengthen the workforce in the organisation and provide opportunities to learn from others as well as from their own mistakes. Task 4 4.1 Importance of Leadership Theories in Healthcare Leadership practise is seemed depends on the leaders in order to increase the efficiency of organisational work performance. As per Great Man Theory, leaders are born with inbuilt leadership qualities, where organisation may recruit candidate who has leadership capabilities. However, as per Behavioural Theories, organisations may conduct training program to sharpen and boosted the leadership qualities as well as work efficiency of the healthcare professionals. Situational theory approach assists leaders to evaluate the healthcare situation and take appropriate action as per the situation to mitigate the problems. In addition, Management Theories effectively assists the leaders to evaluate the strength and weakness in the organisation and keep control over the group performance (Nicolson et. al., 2011; James, 2012). Additionally, Red Cross organisation incorporates the approach of leadership theories in managing disaster situation. The working of organisation is based on situational theoretical approach wherein, the organisation effectively deals with major threats. The leadership theory helps the organisation to educate working professionals about the techniques with which they can carry out their responsibility and perform the act that assist to meet the crisis in the organisation (Wheeler et. al., 2013). 4.2 Managing Working Relationships In order to increase the work productivity in the organisation, Red Cross emphasis to raise the level of confidence among workers so that they can performs their activity in appropriate manner. The organisation coordinates all the workers in a group project to gain experience and share their skills and knowledge to enhance the overall performance mutually. Additionally, effective training processes conducted frequently in order to increase their inner capacities, which can provide healthcare solution to the patients effectively. In addition, culture and emotion the health professional of Red Cross enhance the work environment where they can carry out their works effective with effective communication system in their working practice. Furthermore, standard performance provided by the organisation help the workers to stay on the right track and perform their care delivery duties to raise the health condition of the patients. In these regard, the organisation fulfils their objectives related to crisis, risk and disaster management with proper cooperation of the workers in the organisational practice (Australian Red Cross, 2012). 4.3 Evaluation of Personal and Professional Development The approach of Transformational Leadership practises helps me to develop both my personal and professional competencies. The leadership practises assist me to analyse the situations and evaluate the same with respect to identification of problems. Besides, it judged me regarding all the task or reach to conclusion after examine its possible consequences. This also helps me in my personal life wherein unlike the professional life, I can take the best alternative solution to mitigate the problem in an effective way. It enhances my critical thinking ability and build strong confidence with which I can able to perform the task towards success. In addition, leadership and management practises help me to organise all task based on priority and finished the same by managing the time. The group experience contributes to raise understanding regarding importance of coordination with people and maintain effective relationship. In the professional field, it adds more value to my work performance in the organisation because from this I learnt regarding working on my weaknesses to remain successful in my respective task (Shelton, 2012). I take n the approach of Transformational Leadership theory to study and research into leadership and management theories. Additionally, I applied this theory to analyse working relationships and evaluate my personal as well as professional development. This leadership theory effectively inspires workers to increase the productivity and achievement of goals. Besides, the approach of transformative leadership helps me to create new initiatives when the organisation work structure needs improvement and encourage the workers to utilise their work potentiality. Rather than controlling the work performance, it focuses on factors that can enhance the workability and confidence among the workers, which in turn foster the overall performance of the organisation (Gilbert, 2012). Transformational leadership theories enable me to develop the approach that can help me to coordinate all the human resources of the organisation to accomplish common goal and increase the productivities of health care intervention programs in organisation (Marshall, 2010). Conclusion From the above study, it can be observed that HR manager in the healthcare organisation need to conduce diversified ranges of tasks and responsibilities wherein as a leader or and working as a team member to accomplish the desire organisational goal. In order to enhance the overall performance of the organisation, the manager needs to gather important information and coordinate them effectively. In this context, transformational leadership practises could possibility be integrate, which will assist t employees from different culture and work responsibility to achieve the organisational objectives. References Australian Red Cross., 2012. 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