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I will mail the self-administered questions to the customer service representatives in our organization.
The customer service representatives will complete the mail-in survey within 3 days. I will tabulate, summarize, analyze, and discuss the results of the survey with the top management of the organization with a view of taking necessary actions in the future.
I will use my self-administered questionnaires to establish the training needs of customer service representatives in our organization. The survey will help me to determine whether the training offered in the organization meets the needs of customer service representatives. The results of the survey will help me to develop and deliver effective training to this group of employees. I will also determine how to manage the trainees. The survey will equally determine if there is any need to outsource training with an aim of enhancing expertise in our organization.
I chose to collect data using a mail-in survey that include both open-ended and close-ended questions. This method is beneficial since it allows me to poll all respondents within a short period. They are also cheap to administer and easy to analyze. The survey will offer first hand data that I can classify and explore further. The close-ended questions in the mail-in survey limit the respondents to specific parameters (Skillnets Ltd, 2013). It is easy to tabulate data collected from such questions since they required specific answers. On the other hand, the open-ended questions in the mail-in survey allow respondents to offer detailed feedback and present new ideas (Skillnets Ltd, 2013). However, tabulating the results from such questions will be challenging. Moreover, many respondents do not like completing such surveys and the return rate is mostly low. However, it is more effective to combine both close-ended and open-ended questions in this analysis.
Ideally, it is important for a human
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“Training and Development Essay Example | Topics and Well Written Essays - 750 Words”, n.d. https://studentshare.org/human-resources/1673889-training-and-development.
The current training involves only hands-on learning and observation that comes from experienced employees. The company requires a more in-depth human resources process and also a more unified organizational culture in order to expand and improve. A better human resources system and structured training program provides workers with a feeling of recognition and self-esteem that improves turnover rates.
The study critiques the restaurant’s training and development system with the help of relevant human resource management (HRM) theories, analyzes whether the training system of the selected restaurant conforms to the recommendations of the reviewed HRM studies, provides recommendations for the enhanced management of the training and development activities of the restaurant.
It is extremely essential for any organization to enhance its sustainability and competitiveness in the market among other rival players. So, it is extremely essential for the director of sales and marketing of a hotel. However, in order to make such type of training program effective, it needs to be presented through electronic sources.
This is because the training and development regimes look to bolster the basis of the employee domains more than anything else. It is the essential self that shall dictate the difference among the good, the bad and the ordinary. Training and development is good for the resources that exist within an organization as it makes them feel worthy of who they are and how they are handled within its realms.
Training and development (T&D) plays a very important role in the workplace. T&D is the best way that workplace can use to sharpen their human resources competencies (University of Leicester, n.d.). T&D is measured as an investment in the individual and professional life of the workers as well as in the performance of any business.
The author states that Maddox has training gaps in terms of corporate results owing to the fact that it lacks necessary technological resources related to computers (hardware, software, etc.); knowledge, skills and abilities of employees, mainly because they do not have significant exposure to such technology; and performance of the employees.
Please send me a message that you did grant my request regarding the reversion to the original timeframe such that there will be no dispute on whether the paper is late or not. Thank you, I appreciate it.
This section of the dissertation will be completed last which means right after the conclusion and recommendations section.
Training and development of students are necessary because they are future of a nation.
CART is usually used by court reporters to train individuals with hearing loss. People who are hard of hearing or deaf are frequently users of CART. CART is used in classrooms.
one of the major advantages of role playing is that it enables the trainer to assess the extent to which the training process achieves the intended outcomes. During training, role-playing exercises puts the trainee in the actual work duties and
After a successful training session, the management of an organization must then carry out an evaluation process to determine the impact of the training process on the improvement of performance. It is thus important that
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