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There is a variety of ways to analyze a job such as through interviews, the use of questionnaires, and observation among others (Brannick, & Levine, 2002). Job analysis…
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Download file to see previous pages A flight attendant’s job is one of the most dynamic jobs due to the recurrent changes in the flight experience. This job requires the captain usually briefs people who can listen carefully to instructions since flight attendants at least an hour before take-off on what to expect during the flight (“Flight Attendant”, n.d.). It is also expected that they are very friendly and resourceful to the passengers. They welcome all passengers aboard in a friendly manner as they check their tickets. They must also speak, fluent as they direct passengers on when to fasten their seat belts and enquire whether a passenger needs assistance. Keenness is also key as they make sure all things in the plane such as food, beverages, blankets, pillows, and first aid kits are in place. The knowledge of safety is required in case of any terror attacks. Flight attendants are always on the look-out for any suspicious passengers. They also stay put to attend to emergency cases of the passengers. Readiness to work for 12 hours or more is crucial since they work for 12-14 hours per day (“Flight Attendant”, n.d.). Observation can be used by an organization in monitoring their employees to ensure they do work in the desired manner. Surveillance cameras may also be incorporated to perk up observation and keep employees on their toes.
This job analysis is very accurate since all information acquired is firsthand, hence reliable. Also, due to the simplicity of the technique, fewer mistakes were likely to be made thus this job analysis is likely to be valid. Information learned about the job prior the analysis would be verified making the analysis reliable. However, since one mostly observes manual tasks, the mental tasks and the feelings of the workers were unlikely to be taken into consideration. In addition, the possibility that workers alter their normal performance to match the requirements on the day of the observation is high. Limited information is provided on personal ...Download file to see next pagesRead More
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