Club IT - Integrating IT Systems - Essay Example

Download file to see previous pages Club IT has not been able to take advantage of the available IT resources to manage its supply chain. The failure to properly manage the supply chain can lead to the firm not being able to serve its customers well if Club IT is unable to stock its stock in time. The process of selling advance tickets is not streamlined and Club IT is using old methods to do this while it can use modern methods such as online sales to sell the advance tickets.

Resource evaluation
Club IT has several resources that it can use to make sure that can take advantage of the market and be a market leader in its market. For instance, Club IT has a very big floor space that can hold a lot of customers at a time and this can be very important for Club IT as long as they can attract as many customers as possible to fill the available space every day. Club IT needs to come up with a way to increase its ability to manage its personnel and other important people who do the various jobs in the club such as the DJ and the band members.

Customers
Club IT needs to be able to manage its customers in a way that they are happy with the services that they receive. For Club IT to retain the current customers and attract even more, they will need to come up with a customer service model that suits the nature of the customers that they have. This will mean integrating technology into the way they serve the customers.

Supply chain
As McGreggor (2009) argues, the supply chain is a very important aspect of any business. For Club IT, managing the supply chain, especially for the kitchen supply is very important because it has a direct effect on how well Club IT can serve its customers. This is because the supplies needed by the kitchen will need to be fresh and always available to meet the special orders that the customers give.

Solutions: serving the customers better
Club IT should develop an online booking service that will allow customers to book services online. For instance, the system should allow the customers to access the menus and offer short orders before arriving at the club. This will be helpful because the customers will be able to make orders while they are still in the office or on their way there. The customers should also be able to log in and see which band will be performing on that particular day and any other day shortly. At the same time, the system should help the customers to be able to book their favorite tables at the club and have them reserved for them.

Solution two: supply chain management
Club IT should develop a system that will link its inventory to all its suppliers. This system should be able to not only monitor the inventory levels such as reorder levels, but also be able to share this information with the suppliers so that they can prepare to replenish Club IT’s inventory in time. The suppliers should be able to see Club IT’s inventory levels and dispatch more inventory once the reorder levels are reached. The system should also be able to connect Club IT’s staff to the supplier’s systems so that they can have first-hand information such as when new and fresh orders have arrived at the supplier’s point. This will help Club IT to be able to manage its inventory in a better way and increase customer service.

Solution three: selling advance tickets online
Customers should also be able to pay online for all the services they book online. Club IT should come up with a way for customers to pay online. Club IT should collaborate with a reliable online payment firm such as PayPal to help customers to be able to pay for their orders online. This will reduce the amount of paperwork and the number of business processes that Club IT has to go through while serving one customer.

The solution will help in improving the performance of the various Club IT departments which are discussed below. Once an online payment system is introduced, the finance department will be able to track payments and keep accurate financial records.
HR
The human resource department will also be able to manage the available employees in a better way because it will be easier to track the employees’ performance. The HR department may be able to cut staffing costs, both in the current and in the future because most of the tasks that are done manually today will be automated. ...Download file to see next pages Read More