Drivers for Service and Quality Improvement in Oman Ministry of Health - Essay Example

By (Name) The Name of the Class (Course) Professor (Tutor) The Name of the School (University) The City and State where it is located The Date DRIVЕRS FОR SЕRVIСЕ АND QUАLITY IMРRОVЕMЕNT IN ОMАN MINISTRY ОF HЕАLTH This research investigates how to apply the new and applicable model in tackling the current challenges in the ministry of health in Oman. The ministry of health faces numerous challenges in quality delivery services to its citizens. The research explains some of the new changes that should be conducted in the ministry that may act as driver's for sеrviсе and quality imрrоvеmеnt in Oman ministry of hеаlth. Oman as a nation faces a group of challenges while trying to deliver to its populace consistently. Investments in the health sector are a very expensive and many nations grapple with their citizens in the bid to offer the best and most reliable terms to its clients. The research looks into available regions where the Omani government can direct its investment for the betterment of their society. Incorrect investment in health care only means that Omani will have health services at a very expensive in comparative to what they should be exposed to (Alshishtawy, 2010, p99). PATCH ONE They include engagement, exploration, explanation, elaboration and evaluation. Lastly, the ministry or health must create and undertake strong steps in doing repetitive evaluation and assessment of the progress made in the various segments. The main drivers that compelled ministry of health in Oman to improve the health services and quality of care for citizen are notable. The Leadership Qualities Framework 5E approach delves on five mainstreams that dictate the success of organization from commencement to the end. They include engagement, exploration, explanation, elaboration and evaluation. Evaluation of the progress The drivers can be grouped into two main distinct parts such as pull factors and push factors in the organization. The Oman sultanate is always obligated to avail the most cost-effective health care system to its clients. The reasons include elevation of standards to enable accreditation from other global organization to reduce the rate of morbidity and mortality, the creation of a good cost-effectiveness healthcare system. The improvement was undertaken through well-structured programs and policies such as national strategy plan, national vision, WHO accreditation, and many others (Al-Lamki, 2010, p67). Explorative mechanisms The second segment of the leadership qualities framework 5E approach is 'explore'. The ministry must develop strong and explorative techniques in ensuring that service & quality improvement within its organization & system. The mechanism can only be stabilized through the development of the augmented prompts inquiry, establishing of excellent, structures inquiry and ensuring that there is a maintained session momentum in the sector. World health Organization (WHO) was formed on April 7, 1948, with the main role of tackling global health challenge. Global declarations and agreements in the health care delivery have been binding many nations towards delivering to their citizens. For instance, virtually thirty years ago (1978) 134 nation comes signed an Alma Ata declaration for ensuring that a level of health that facilitates the people to have a socio-economic productive life. The approach to accomplish this goal was entrenched on the primary healthcare that has the emphasis on the inclusion of the community in avoiding the principal common causes of disease. The nations further bound themselves towards fighting issues that caused the diseases that include poverty, high illiteracy issues, and sanitation challenges. In 1998, nations met again to introduce new worldwide health guidelines called “Health for All in the 21st Century,” that entailed several additional inclusions on the Alma Ata (Denisco & Barker, 2013,p90). There was an intensive urge for the gender perspective and leveling of health as the core section to enable a sustainable human advancement through an emphasized mechanism. The change also gave more power or recognition the ever-growing influence of civil societies in health delivery and governance. The redesigned new policy goals allowed the health for all through requiring the global nations to push for health for all citizens and facilitate achievement of the global health equity, elevate the healthy life expectancy and ensure that citizens have access to very basic/ elementary health care thus improving quality and standards. An initial Conference was conducted in Ottawa in November 1986 aiming at health promotion. It provided the basis for the presentation of the Charter for Health Promotion that supported the need for the provision of health to all on reaching 2000. The conference provided the baseline for the creation of an active mechanism that facilitates the change in the new and ever-changing medical sector (World Health Organization, 2010, p45). Elaborate and effective management process Establishment of strong network and flow of information from the top to the bottom demands an outlined approach to the management process of the health sector. The Oman sultanate has been challenged to offer a good cost-effectiveness healthcare system to its populace. The country proceeded to design plans to ensure that it reaches the health targets of its people. The government designed national strategy plan, national vision and close working with World health Organization (WHO) for the accreditation process. The Oman Ministry of health emerged with a plan to vividly to reform and revamp its service & quality through multiple ways. The organization has been active in ensuring the various segments such as staffs; equipment and management are fast on course to deliver. The attempt is notable through guidelines provided the ministry (Denisco & Barker, 2013, p56). The Oman practice model aims at the elaborating essence of the engaging various stakeholders in the health fraternity to uplift their standards. The best practice in the ministry entails restructuring or developing shared norms in the ministry, determining of readiness to work together, the establishment of common working or cooperation goals and development of capacity at various levels. Some of the notable stakeholders in the health delivery are financiers, health schools whose students are work in health facilities, government and donors included. The ministry of health established and reinforced strong quality management health facilities and health schools thus aiding in accreditation systems for the established in health care facilities. Proper linkage with donors and suppliers highly establishes increased patient safety system for elevated health care facilities and service delivery (Sheeba &Patmore, 2004, p45). Proper engagement with grassroots levels or branches in the ministry would highly propagate the result-oriented mechanism in the ministry. The engagement with health education sectors increasingly assures the Ministry of Health graduates of the highest possible skills, education background and experience as the ministry tries to shift or upgrade from diploma holders to BSc. and MSc. professionals. Proper engagement assures the Ministry of continued support especially in the areas where the government can offer aid to the stakeholders, and instead they pay back through offering continued support. Life lessons have taught organizations to exist through symbiotic association thus encouraging professional and specialization (World Health Organization, 2010, p74). Explain and elucidate challenges faced in the medical The Oman Ministry of health faces a group of challenges in attaining its set vision and mission in the health sphere. Proper explanation and elucidation of challenges faced in the Omani medical center provides the best ways of dealing with their problems. Healthcare bodies/policies Local and international bodies (World Health Organization and Ministry of health in Oman) work in unity to increase fundamental health services to the Omani. The Oman Ministry of health has faced a group of challenges in attaining its set vision and mission in the health sphere. The ministry has embarked on the plan with strong recognition on ensuring the enhancement of radiology services in the various health institutions and improvement of the quality assurance and many other inclusive processes. Clear realization of the challenges is important in the improvement of the performance of various workers and staffs in fields of radiology, health education, and quality service delivery (Al-Buloshi, 2014). Engage stakeholders in health services Engage is the initial segment of the five (5E) qualities framework approach. The practice of the model aims at the elaborating essence of the engaging various stakeholders in the health fraternity to uplift their standards. The ministry of health of Oman embarked and repetitive evaluation and assessment of the progress made in the health segment. The process is mainly possible through assessment of the performance against standards and facilitation of program self-assessment process. The assessment allows for the provision of recurrent statistics and realization whether the health facility makes progress or not towards the provided vision (World Health Organization, 2012). In summary, the ministry of health of Oman faces challenges from world health bodies and internal pressure from Sultanate or people of Oman to avail quality health services. The ministry is challenged by the international target laid by the global nation to uplift health delivery processes. World Health Organization (WHO) sets recurrent targets in the health segments under various headlines for, targets for communicable diseases and many others to ensure that new and best technology in the health care arena is available to the Omani people. The sultanate has established targets in the health care ensuring the Omani have strong access to the healthcare system (World Health Organization, 2012, p123). PATCH 2 This analysis of the drivers for change aims to list out the notable and significant service improvement in my area of practice by showing and demonstrating a critical understanding of the way that change management and service improvement methodology can support implementation. In this research, I have laid consideration on the Managers’ health management educational program in the optimal use of resources as a change driver rationale. The optimum use of the little resources we have is what determines the highest clinch the community is most likely to climb. This research aims at maximizing the use of the available resources (Al-Lamki, 2010,p23). Increasing financial allocations to the ministry of health Oman The predominant resource available to the ministry of health in Oman is the financial allocations that are assigned to the ministry in every budgeting period annually. Other resources such assets and equipment available to public hospitals enable effective running of the hospital segments. The list of the resource under the control of the ministry of health through other agencies includes hospitals facilities, health treatment and diagnosis equipment in various hospital and perhaps highly skilled staffs and personnel treating or diagnosing people. Health Services budget and expenditure is currently strong challenges especially from the ever-growing demands in the segments or necessities vital to the operation of the health services (Al-Buloshi, 2014). The process of determining the point of equilibrium between the increasing health costs and demanded equipment and supplies in the health department uplifts the cost of budget upwards. Main segments that are notable in the health budgeting entail continuous advancement in the technology entailed used in the health care process. Some of the equipment includes the advanced information technology devices and diagnostics facilities. The emergence of health challenging conditions like cancers and lifestyle diseases like diabetes has prompted augmented demand for the products such as cancer screening and treatment facilities. The price tag for other utilities, for instance, chemicals and associated therapeutics communicate huge financial to the ministry of health (Lindenau-Stockfisch, 2011, P121). The advantage of increasing allocation is that the ministry can purchase additional equipments, supplies, facilities and pay staffs in correct time and amount. Encouragement of preventative care and home nursing process The ministry must create evaluated analysis and engagement in the Oman to inform people change of lifestyle and conduction of recurrent screening and tests of such ailments. The screening and change of lifestyles creates a new shift in the ministry's approach in tackling the challenge as it aims at ensuring that expenditure in the curative is strongly curtailed. The introduction of the home treatment and nursing would result in new bed spaces for other challenging diseases conditions. Oman hospitals are massively challenged by the shortage of bed spaces and provision for the resources required in the hospitals. While the ministry struggles with requesting for allocation of additional finances, it has introduced new approach proper use of the current resources available. The Oman health ministry has always featured as the largest recipient of up to 82% of the sum health expenditure in the country shows the highest such percentage in all GCC nations (Colling, 2011, P56). Introduction of enhanced health management units in health care education Managers 'health management educational program to create change towards optimal use of resources must have the guidelines towards raising the standards in health facilities. Proper enhancement and optimal utilization of the available resources is very vehement in the actualization of the current desires in the ministry of health. Managers’ health management educational program should be redesigned to entail strong financial background to introduce cost effective methods in the management of the health sector. Oman is a developing nation, therefore, has to balance expenditure in health with other development sectors to ensure government also looks into other development sectors. The current educational structure of the health operators should enable them to have knowledge in the cost-effective of health delivery. Some of the service delivery methods entailed in Omani health sector could be the reason behind high expenditures (Bergman & Gaitskill, 1990). The introduction of methods such as non-surgical / non-caesarian birth in hospitals has been a significant step in some nations. Adoption of such method with many nations changed the medical sector completely. Managers’ health management educational program should be altered to ensured to ensure that it has expanded and primary health care infrastructure. The program should ensure the adoption of the effective strategies that touches on influencing the trends in the reduction of the morbidity rates and outlining the priority health problems. New Managers’ health management educational program should have strong and continued support in term of policies and mechanisms thus spearheading and empowering the women varying capacities. The New educational program should also include the public in the process of learning since an educated public forms the best basis for fighting lifestyle diseases (Al-Buloshi, 2014). The transformation of the Oman health training is inevitable since the new model of training consistently comes into practice. The motivation of the health administrators to capture new models and reconsideration of the cost effective models is very vital. IT is consistently transforming the health sector and must be adopted by the health sector to improve cost-effectiveness there are strong regards to promoting enhanced cooperation between the Sultanate of Oman and National organizations may bolster the program of support of desired lifestyles (Department of Health, 2006, p4). Resources availed by the government is comparably tiny about the desired output area needed that should be fitted. Critical education aimed at providing the alternative way in the management of the efforts of health support, selected food nutrition and education on reproductive health should be provided to the public. The health management educational program should incline towards the backing of the cooperation with various health-related sectors and thus uplifting and encouraging the community-based projects. The essence of the cost effectiveness is essentially important in health expenditure; therefore efforts should be made to ensure that quality is improved in the segment (Al-Riyami, 2012). The change in the management and enhanced redistribution of the hospital beds must be undertaken. Ensuring of the early detection and treatment especially for the non-communicable diseases is very vital in the country. There is essential demand for improvement of cost measurement and control tools in the field of health segments. The health sector should introduce new reforms that transform the society and handle the health burden in the Oman Society. Such mechanism includes reinforcement of the insurance systems that aid in the handling of the issues such as car accidents. Collection and tiny financial input in a pool for the management of health issues especially for schools, colleges and firms are very vital. The power to maximize health output to the people is in the hands of the Omani health sectors through the clever use of the limited available resources (Brown, 2012, P58). PATCH 3 This research section aims at critically discussing methods of how to a plan of engaging can be undertaken especially through empowering the stakeholders/ influencers of the healthcare sector in Oman. The research checks into the internal and external approaches of tackling the challenge with regards to the application of the stakeholder analysis and skills to use in ensuring they are engaged, motivated and empowered. The list of the stakeholders includes the managers, Oman MOH, quality assurance team, staff, media, and accreditation team (Department of Health, 2006, p4). Leadership, the management and people of the Oman have a two model of encouraging, fostering and motivating the stakeholders/ influencers of the healthcare sector in Oman. The two segments can be divided into two groups including the internal and external approaches of tackling. The internal approaches include the use of the forces that the organization has in ensuring that they stakeholder are motivated. On the contrary, external approaches in ensuring the motivation of the stakeholders are comparably hard or challenging (Al-Lamki, 2010, p2). The government or people of Oman strong aid in motivating the stakeholders. The stakeholders can be grouped into two segments, that is, those of who are employees of the government and those who are non-governmental workers. The managers, Oman MOH, quality assurance team, staff, and accreditation team are distinctly connected with the government in the way or another. Therefore, the government can highly contribute towards their success. Non- governmental organization (NGOs) has also been notable in the management of media and health institutions management process. The ministry of health (Oman MOH) can be are engaged, motivated and empowered through consolidated approach. Oman MOH is a branch or an agency of the government. Provision of the desired resources in time creates a motivated approach while tackling their challenges (Al-Riyami, 2012). The government should come up with a strong approach on a way of rewarding the Teams in the ministry of health excellently. Showing appreciation regarding incentives, for instance, money, job promotions and many other kinds of appreciations intensely motivate people to work harder. Appreciation also keeps the staffs operating at their peak. The reward should not only be limited to paycheck since any recognition typically boosts the morale of the staffs in the end. Studies regarding workplace and staffs on psychology show that rewards or appreciations help in the enhancement of the job satisfaction thus elevating the raising the workplace happiness. Additional research conducted workplace psychology also shows that employees are more dedicated to an organization when their contribution is rewarded. Such teams are also engaged when government assigns to them the tasks without harassment (Sheeba &Patmore, 2004, p2). The government can also engage the ministry of health through recurrently assigning tasks to them and acting on the repetitively emerging reports from these organizations. Many countries have reports from ministry health borrowing dust in the shelves. When the ministry of health undertakes a research and tables, a reported government should marshal up its resources and act on such report instead of rejecting of disregarding and then conducting another research. The government can also motivate the stakeholders through considering their perspective and allowing for an open dialogue in managing their operations. The stakeholders have a strong insight of what is going on the health segment. Therefore, increased effort should be focused towards ensuring focused stakeholder effort (Al-Lamki , 2010,p2). The government must link up with donors and world players in the health sector to ensure that most recent technologies in the health sector are adopted. The stakeholders in the health sector are very motivated when they were working surrounding is conducive and promotes effective management of health sector. The workers of ministry health including doctors and nurses always have a strong push for the reformation of the health sectors. Health staff unions have continuously worked together in ensuring that their grievances are addressed well in time. Such grievances entail increment on their salaries and wages. Working of environment for the health staffs is a time very challenging thus posing a big threat to the people. Provision of the facilities, equipment, and supplies all remain with the government thus posing insurmountable in case the government fails. Some of the Oman health care equipment are considerably low quality and cannot deliver as per quality desired. The government should focus additional funds into the ministry of health especially on an acquisition of new hospital equipment, supplies, and enhancement of the current facilities (Kulbok, Thatcher, Park & Meszaros, 2012, p3). The health sector is a very delicate sector where the government must handle operations with great caution. The absence of some essential can lead to many other challenges in the government. Lack of essential had in the past contributed increasing in debilitating conditions in the hospital, for instance, consider the absence of gloves and impacts it has in the handling of communicable diseases. In general terms, the health sector is a very vital area in the management of country affairs. The workers in the countries healthcare segment only need to be assured of the safety in the while working (Al-Riyami, 2012,p23). According to (Cardiff University, 2012, P2), reorganization of the health sector should aim at allowing health managers to create impact in the health sector. The role of the government in the health sector should be reduced to by realigning the health sector to ensure private health sector assumes additional roles in maximizing health delivery consistently. Incorrect understanding of health management policies might be blamed for poor handling of health. The Omanis need a better health care. The government should move in by ensuring medical supplies and equipment costs are consistently lowered. By creating a humbling and harmonized health sector would strongly enable private health sector to deliver quality to the public. The introduction of the health sector would strongly lighten the burden of the government in handling its functions (Bhole & Mahakud, 2009). In conclusion, the Oman leadership can enhance engage, motivate and empower the stakeholders in the health sector through combined and effective consideration of the health sector. Appreciation of the health workers especially those people under the government is very important. The government can also appreciate donors by offering them a hearing ear when requested. Donors always like to see how their finances are used and check or detect corruption cases. Health managers and investors (external health segment) in the health industry only needed to be provided with an encouraging environment for tackling of the market challenges. Many developed nations have consistently worked to ensure that government remains with manageable burden by privatizing most of the tasks that were initially undertaken by the government. Enhancement of private players in the health sector management is very important. PATCH 4 As a person entailed in the health care strong leadership skills are essential and instrumental for the success of the health care system. My evaluation Process and my development as a leader are very critical to aiding in the eventual health care leadership. The model demands very relevant knowledge and skills framework. The leadership structure determines the quality of the quality and service improvement undertaken in the hospital fraternity. For the best management of the health care operations, the system is divided into grouped portions headed by certain specialists who are entrusted by guiding them. Fig a: health care / hospital leadership structure. According to figure a, the leadership of the organization is dived into four main segments are headed by the administration. The board on the other point monitors the administration. The provided system allows for the best management of the health care process to enable corrective handling of the hospital functions in the best fitting manner. The four branches are well capable of tackling all the challenges encountered in the running of the hospital functions without many complications. Each of the professional leader or manager enlisted bellow has the special skill to enable them to undertake the works effortlessly at managerial and at service level very effectively and in an understanding model (Bhole & Mahakud, 2009). According to (Al-Busaidi , 2013p3,), the management of the information services demands personnel who are experienced in handling IT related functions. Such functions are essential in ensuring the aiding or backing services are undertaken in time. The department of the information services deals with admissions, billing process, medical record keeping, and computer related functions and human resources sector. The department is wide, but it tends to have similar skill demand for a smooth running of the department. The sector aids in servicing inside staffs and foreign/ visitors who are majorly the patients seeking treatment in the hospital. The human resource sector is tasked with ensuring the staff members are paid on time, and it must ensure every staff member tackles tasks assigned them in time as required according to employment contracts. Hospitals or health care is a huge institution where roles are delegated to the junior staffs and accountable is monitored to ensure that every personal tackle roles assigned to them effectively (Al-Buloshi, 2014, p231). The therapeutic section has roles such handling of the pharmaceuticals, nursing operations, dietary and other finer tasks to ensure that it runs effectively. The department consists mainly of the well-trained experts in the segments of nursing and medical arena. The branch apparently holds complete experts in health care services delivery segments. The health care management process is quickly shifting and changing a very striking rate (Zimmerman & Westfall, 2015,32). The diagnostic services are another department that handles the services that support modern handling of medical challenges. Such services include medical laboratory, radiology, nuclear medicine, and ER, cardiology and neurology process. This department is very important, especially for the modern health care management process. Only the developed hospitals have the equipment desirable for management of the operations in this department. The Oman hospitals are mainly trying to have this equipment available in the hospitals. The ministry of health has consistently engaged in training Omanis to management their health facilities. Most of the machines are imported from the developed nations. Therefore, Omanis must ensure Omanirisation of the health care management process (Al-Buloshi, 2014, p3). Support services segment provides for the continuous handling other essential operations in the health care system. Such actions include central supply, biomedical operations handling, maintenance, dietary and transportation sector is very important for eventual handling the effective health care delivery. Apart from the skills that are limited to the outlined professional management of the health operations are inclined towards the increasing the standards of vitals qualities such honesty, transparency, confidentiality, loyalty and many other factors in the process of health management. Strong qualities such as vehement interpersonal skills, mature emotional intelligence, high social skills, strong communication skills (interpersonal skills) are very vital for the general management of a health care system. The essential interpersonal skills comprise of rising of the levels in the literacy, verbal and listening skills. Such gains lead into the eventual active listening process that is very essential for the running of firms (Zimmerman & Westfall, 2015,p78). The term Interpersonal skills are a common term in the current world. The term is consistently referred to when job advertisements are made. The real meaning of the term can be recognized through collective regarding of the communication, social skills for managing a job and emotional intelligence it demands. The communications skills conducted in the practice entails issues such as the high levels of literacy, verbal and listening skills that are demanded especially in health care process. Active listening is highly essential in while communicating as it motivates the speaker to rate whether you are comprehending him or not. Active listening refers to the process of nodding or reacting to the speaker while he or she is speaking to you. Social skills is very important in raising the leadership standards good Social skills refer having the qualities such as good eye contact, excellent body language which can be evaluated through shunning instances such as forcefully crossed arms. Social skills are also notable in the ability to create rapport with various stakeholders, especially in the health sector. Such skills are very vital since it leads to increased interaction with other people, for instance, cultural variations (Ghebreiwet, 2005,p1). In summary, management of health care system demands special skills in various departments to ensure corrective management of the system. Other associated skills such as interpersonal, skills, leadership skills and many inherent skills are very essential for the running of the health care operations. As a person in health care system, i have the desire to expand the skill adoption for the management of health care operations to uplift managerial skills. The managerial tasks require the intensive role of accountability and specialty in managing the unique functions of the entire medical arena. It is important that the manager of the health care operations have the knowledge in the medical arena so he or she can manage them effectively in the end. The modern training of the medical experts is consistently combined by entailing several disciplines together to function in a combined manner. The result of the training process is that the graduates are open-minded well exposed to a wide range of skills in handling the daily challenges they face while at work (Al-Buloshi, 2014, p3). In conclusion, drivers for sеrviсе and quality imрrоvеmеnt in Omаn ministry of hеаlth can be summarized regarding government efforts to engage the players in the field. The health service is an industry where health workers gain their daily life bread. Proper inclusion of the stakeholders and investing in the health of the Omani would strongly heighten professionalism and productivity of the ministry of the health of the Omani. In summary the ministry must engage in controlling of the non-communicable diseases, promotion of primary health care practice, ensuring strengthened measures towards changing the trend in increasing lifestyles diseases. 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