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Burger Boy Paper - Essay Example

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Despite the fact that some employees are working equal number of hours per week, their pay varies resulting to lack of motivation. Secondly, Burger Boy is faced with poor division of labor…
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14th October Burger Boy Question One of the major problems at the Burger Boy is poor compensation of the employees. Despite the fact that some employees are working equal number of hours per week, their pay varies resulting to lack of motivation. Secondly, Burger Boy is faced with poor division of labor resulting to conflict within the working place. There is also poor co-ordination of the employees. The high level of absenteeism is also affecting the delivery of services especially on Fridays when Burger Boy is experiencing high number of customers. Another notable problem is that employees are not allowed ample time to address their personal and family matters. For example, Marge is supposed to collect her daughter from the school bus at 2:45. However, Otis, the assistant store manager does not give her that chance to be with her daughter an aspect that would not only demotivate Marge, but also it would generate poor relationship with her daughter. Similarly, there slow delivery of services especially for the poorly paid employees such as Marge despite the fact that they are working for more hours per week. Poor communication between the seniors is also leading to confrontation that is not only been experienced by other employees but also by the consumers.
Question 2
One of the key problems that could be explained by compensation issues is the slow delivery of services. For instance, the fact that Marge is being paid $6.25/hr and is working for more hours than Jerry and equal to Chuck, makes her to portray heavy stress during the performance of duties. As a result, she is slow in her duties a situation that makes Otis to shout at her as a way of making her to be fast. Similarly, poor communication between the managers can also be attributed to poor compensation. For example, in their confrontations Otis informs Leon that he is sick for working 10-12 hours a day for the little wages (Jodi 16). This is an indication that if Otis wages are improved, it would be a major solution to avoid communication problems and managers confrontations.
Question 3
One of the key problems that could be lessened with diligent use of rewards other than pay includes absenteeism. By giving the employees ample time to rest either inform of breaks or off duties, the level of absenteeism will effectively be addressed an aspect that will ensure the Burger Boy has adequate manpower to deal with high number of customers during Fridays. Employees can also be rewarded through delegation of duties. This will ensure that they make independent and proper decision leading to lower level of confrontations with their seniors.
Question 4
Hours of work is a reward in the sense that employees are motivated by being allowed more time to rest and address their family besides personal matters. Main reason that would explain the Jerry’s happiness for working 20 hours per week is that it allows him to have more time to participate in other social issues such as family matters among others. On the other hand, Chuck is unhappy for working for 30 hours per week since it does not only deny him adequate time to rest but also his pay per hour reflect insignificance difference with Jerry’s pay even though the latter is only working for 20 hours per week. Schedules may be used as a reward in the sense that employees are given opportunities to rest and address personal and family issues that might affect their concentration during the performance of their duties. As a result, schedules make employees to be motivated and improve their performance.
Works Cited
Jodi, B. The Efficiency-Wage Theory. London: Sage, 2011. Print. Read More
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