Communication between the Employees and Management - Case Study Example

The morale problems the company faces have escalated into other human resource issues including a lack of communication, interpersonal conflicts, and physical confrontations. The situation has gotten so bad that the employees have stopped caring about their duties and their actions have reached external stakeholders. Recently an employee acted improperly dealing with a customer by yelling at the customer and acting unprofessionally. We have received several complaints from vendors of the company that have not received important paperwork concerning incoming shipments.

The company is not suffering from any cash flow problems, but for some odd reason, the finance department never pays the bills on time. The quality of the food at the cafeteria has reached an all-time low. It seems as if the company is in the middle of chaos. Due to the negative impact that the morale problem is having on the entire organization the company has to take immediate steps to remedy the situation. The first step towards finding a solution is recognizing the existence of the problem to then take corrective actions.

As managers, we are responsible for the job performance of our subordinates. This matter cannot be delayed any longer because of the low morale at the company is spreading like a virus. The majority of the departments at the firm are underperforming and the firm has become an unpleasant place to work. It is important for the company to take this matter seriously because low employee morale usually results in poor productivity and production. The firm has done a poor job of dealing with the situation so far and has let a simple issue turned into a problematic situation. Part IIA) Identify reasons for holding the meetingThe main reason for holding this meeting is to propose alternative solutions to resolve the employee morale problem the company is suffering from. B) Identify the objective of the meetingThe objective of the meeting is to allow the entire managerial staff to participate in the process of finding a solution to the moral problem.

By the end of this meeting, the firm will have identified three potential courses of action to resolve the problem. C) Develop the Agenda for the meeting1. CEO will describe the problem2. Brainstorming session to generate ideas 3. Feedback session 4. Best three ideas are identified at the end of the meetingD) Describe how you will increase participation during the meetingParticipation during the meeting will be increased by allowing each member of the meeting a two-minute time slot to express any concerns or ideas regarding the issue.