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Assignment 6.1 - Case Study Example

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Prior to the development of your group to a work team you should ensure that you understand and have control over the culture of San Francisco’s organization. The norms, values and beliefs of the organization should be collectively understood and practiced. You can improve the…
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Assignment 6.1

Download file to see previous pages... There are several types of teams which you can use, namely, problem-solving teams, self-managed teams, virtual teams and cross-functional teams. A combination of these teams would be useful for the level of customer service and support Xerox wishes to generate.
Given that asset management at Xerox involves a tremendous amount of work and challenge, an effective work team should maintain an informal and relaxed atmosphere. What is more, teams should be given a high level of autonomy to complete their relevant tasks. Structural accommodation is pertinent to team effectiveness due to the changing nature of the external environment and the diversity of cultures with which Xerox interacts.
Although there is need for a considerable amount of networking at any Xerox location, the smaller the team, the more one is able to achieve optimum performance. Hence, each team should comprise six to nine members. The goals and objectives of the particular work location should be well understood and accepted by each member.
Notwithstanding that there will be frequent conflict and disagreements everyone should be free to express their views about the task or the team. Given the number of countries in which our products are distributed it is necessary for team members to be creative, to be risk takers and to be sensitive to the needs of each member as well as the dynamic nature of the external environment. Nonetheless, mistakes will be made and these should be viewed as a basis for learning rather than causes for punishment. In our Houston ‘family’ we are not afraid to evaluate our performance on a regular basis as such we have developed a climate of trust in which we can all grow professionally and personally.
As San Francisco’s manager, you will be required to be consistent, determined and to understand how to systematically build your team eventually you will find that your group has become a team. In ...Download file to see next pagesRead More
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