Download file to see previous pages...
Total quality states the culture and attitude of an organization with the sole purpose of satisfying its customers with its products and services. The culture element in quality control is all pervasive in a company’s operations, removing the faults at first notice to achieve total quality control standards set in the principles of quality management systems.
TQM is essentially customer-driven. It is run by top management, where improvement is a continuous process to satisfy customer needs as fast as possible. Products and services are improvised on the basis of collected data and its analysis. The employees participate in the best of team spirit feelings to attain a TQM culture and environment. All departments of an organization work for customer satisfaction – becoming internal customers first by operating as customers to some functions so that any loopholes may be checked and rectified before the product is Okayed for supply to venders. Thus, different parts of a company first become customers of its own products for some functions, then supplier to venders, who play a positive role in the process of total quality management for customer satisfaction. Products are developed in a TQM environment, where attention is paid to enhance and add quality and value to a product by checking errors instead of negative criticism. In a process-oriented atmosphere, team members interact with their internal customers to attain total quality. Venders, who are external customers, become a part in the process of fulfilling customers’ demands, expectations, wishes and needs.
Another important principle of Quality management systems is its “process approach”. This stress on process approach is fundamental to Quality Management Systems BS EN ISO 9001:2000.This standard is the "granddaddy" of global quality management system standards, and is designed to be used by any organization as the foundation for a QMS. It
...Download file to see next pagesRead More
NHS Computer System Worth £12 billion for Bexley Hospital turned out to be “unfit“ for the purpose and had to be replaced. The basis for saying it was unfit was partly the fact that only “160 health organizations out of 9,000 utilized the patients’ records, according to Michael Savage (2010).
Quality is of integral importance for a company to achieve success in a competitive market. A company can achieve success only if it integrates all aspects of quality in its business activities and processes.
Quality management and control systems provide information that may be used in the evaluation of the organization’s performance and for motivational purposes. The control system is important as it helps in the implementation of the organization’s strategy.
Taguchi defined quality as loss to society while Deming defined quality as predictable degree of uniformity (Chua et al., 2007). ISO 9000 : 2005 (E) defined quality as degree to which a set of inherent characteristics fulfills requirements (Peach, 2003). Similarly, a quality system is defined as interaction of organizational processes and resources to implement a quality management system (Hoyle, 2009).
Continuous improvement, transparency, long term sustainability, and legal and ethical compliance are the objectives of ISO 9001:2008 QMS practices in common (Dudek-Burlikowska & Szewieczek 2009). Effective QMS will enable an organisation to deliver the desired product/service on time consistently, create a good working environment for employees (Hor et al 2008, p.
At the same time, the Environmental Management System (EMS) is a subset of the overall management system at Timmerhus that consists of the organizational structure, planning, processes and resources to develop and implement a sound environmental policy that satisfies the expectations of all relevant stakeholders.
The United Kingdom is apt and concurs with the rest of the world in this aspect (Petersons 2011). Specifically, this report focuses on the basic aspects of such provisions of the central government and the associated mitigations, that is, the regulations for the success of its high profile projects (Khosrowpour, 2006).
Food legislation in many countries around the world requires that food businesses have conducted a hazard analysis and introduced measures necessary to ensure the production of safe food. Guidelines for food safety management systems (FSMS), based on general requirements for hygiene and principles for Hazard Analysis Critical Control Point (HACCP) are defined internationally by the FAO/WHO (CODEX - 2001).
Quality Management Systems have been sought for by organisations and businesses to suit their products and services to customers' satisfaction and specification. In the end, the organisation is benefited out of the customers' satisfaction and recommendation.
People have varying ways of improving performance both at individual and group levels (Kemp, 2006, 34). It entitles creating and implementing standard, quality checks. Quality management practices have been adopted, and improvised by Gurus. The Gurus
2 Pages(500 words)Essay
GOT A TRICKY QUESTION? RECEIVE AN ANSWER FROM STUDENTS LIKE YOU!
Let us find you another Essay on topic Principles of Quality Management Systems for FREE!