Quality management and control systems provide information that may be used in the evaluation of the organization’s performance and for motivational purposes. The control system is important as it helps in the implementation of the organization’s strategy…
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Control systems and quality management incorporates techniques which motivate the behavior of employees in evaluating their performance. Quality control and quality management systems in the healthcare company ensure quality of products and services. They involve a planned and organized approach to monitoring, analyzing and enhancing organizational performance which is a source of motivation. Most healthcare organizations have established continuous quality control and improvement systems for an excellent and constant quality management program as suggested by Shortell and Kaluzny (1997). Healthcare companies should consider that institutions with constant quality control systems desire to adopt positive changes in all aspects of the organization’s activities. Quality management in healthcare companies offers a framework for service delivery and helps hospitals organize their operation to provide quality services. Management control systems aim at bringing commonness of goals and coordination of processes in health care organizations for dysfunctional control systems. The control systems are expected to monitor and regulate the behavior of workers in the organization. For instance, the top management depends on information provided at different management levels to make decisions and to evaluate processes. Management control systems in healthcare organizations are concerned with resource allocation, coordination and motivation of the employees. The control system in management of healthcare organizations applies techniques such as total quality management. Total quality management is an aspect of management which constantly aims at enhancing quality services and management. Every healthcare organization’s management should develop a control system customized to its goals and resources. These control systems relate to motivation of employees in healthcare organizations through different principles as outlined below: Focus in critical points: for instance, controls are used where failure is a threat and the costs do not exceed a specific amount. This critical point involves all healthcare operations that affect the motivation of workers. Established processes integration which implies that controls in healthcare organizations must work in coordination within various processes in order to motivate the employees for improved performance. Control systems are important in providing information on the organization’s resources including human, financial and physical resources. This is because they are manipulated to improve the use of these resources mostly during strategy implementation Information availability is another important principle that goes toward the motivation of employees through quality management. This can be achieved by ensuring that there are set targets in various processes including deadlines for project completion, priority aspects in services, and cost effectiveness. Comprehensibility is another principle which implies that motivational controls must be easy and simple for employees to understand Accuracy demands that an effective and motivational control system should offer real information which is useful, consistent, valid and reliable to workers. Economic feasibility is an important control systems motivational aspect as it ensures that control benefits are above the costs. Functional and Dysfunctional Control Systems Functional and dysfunctional control systems are applied in management to combine data collection. The data collected is normally used to determine employee motivation and evaluate their performances. These types of control systems a
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