Nobody downloaded yet

Investigative report, requiring an analysis of a service organisation's activities - Essay Example

Comments (0) Cite this document
This project deals with how effectively communication can be used to change the course of an organization. In the modern era every organization is vying for the top spot and to achieve that it is important that they people in…
Download full paperFile format: .doc, available for editing
GRAB THE BEST PAPER98.2% of users find it useful
Investigative report, requiring an analysis of a service organisations activities
Read TextPreview

Extract of sample "Investigative report, requiring an analysis of a service organisation's activities"

Download file to see previous pages Having a strong internal marketing program could have helped the company overcome such difficult scenario. The project will discuss about the most important aspect in service marketing which is “People factor”. Given the fact that IAG group has suffered from staff strikes, the need of the hour is internal marketing. This report will throw light on areas of internal marketing that need to be taken care of by the Director of Marketing at IAG. A sound internal marketing campaign will give an edge to the company so that situations like a staff strike do not occur any more. The project will also discuss about giving a boost to the internal marketing campaign of the company by relying on the traditional method of distributing newsletter to the workers. This method will help the company make its employees feel satisfied on their job and motivated to perform well.
Services can be defined as the activities which are intangible and does not necessarily require a product or any tangible goods. Services are mainly for the satisfaction of the customers who wants their needs to be catered in a satisfactory manner. Services can be called an act, also an effort or even a performance. The nature of utility of product is also a determinant for defining service (Mudie & Cottam, 1999, p. 2).
Services can be found ubiquitously all around in different industries be it education institute, airline industry, hospitals, tourism industry, etc. (Hoffman & Bateson, 2010, p. 3). A service can also be termed as that intangible activity which requires no tie-up with any tangible good. It can be further stated as an activity which is beneficial to an organization and can be suggested or offered to other organizations
Employees in an organization an especially in service organization can be designated as the ambassador of the company as well as company’s service or product considering the fact that the employees are the people ...Download file to see next pagesRead More
Cite this document
  • APA
  • MLA
(“Investigative report, requiring an analysis of a service Essay”, n.d.)
Investigative report, requiring an analysis of a service Essay. Retrieved from
(Investigative Report, Requiring an Analysis of a Service Essay)
Investigative Report, Requiring an Analysis of a Service Essay.
“Investigative Report, Requiring an Analysis of a Service Essay”, n.d.
  • Cited: 0 times
Comments (0)
Click to create a comment or rate a document

CHECK THESE SAMPLES OF Investigative report, requiring an analysis of a service organisation's activities

Investigative report Assignment

...?Investigative Report This paper shall be analysing the human rights violation in the recent past as well as going on the route of investigation the reasons behind such heinous crimes committed in the recent past. Introduction: Human rights violation have rocketed the world throughout the course of time. Continents such as Africa and Asia are the most vulnerable places for gross misuse of power which results in the human rights violation. The paper shall investigate the crimes committed in Libya. Libya and the human rights violation: Libya has witness gross human rights violation in past few months as the supporters of Muammar-Al-Qhadafi have been cracking down on the people who are against his establishment in the State of Libya... in...
8 Pages(2000 words)Research Paper

Criminal Investigative Report the absence of postmortem report and other associated evidences. It appeared that the murder was taken place due to some monetary issues. Detailed investigation that supplemented by the required reports would be helpful to arrive at a conclusion as crime scene investigation is a tedious job with much documentation of the scene and collection of evidences (Layton, 2011). Indicators of potential criminal act(s) On further investigation from the neighborhood, it was revealed that the man who was living lonely in a small apartment, developed strained relationship with his business partners named Tom, Dick and Alfred over...
3 Pages(750 words)Research Paper

Service Organisation

...the operational functions of a service organisation. Operational Functions of a Service Organisation The operational functions of an organisation are those that enable it to undertake its role (Flaherty 1996, Slack et al 1998). In the case of a service organisation, the operational functions would be those that implement the organisation's core service. In the case of Holiday Inn Nottingham, its operational functions will involve those functions that enable customers to book their services, and the people involved in making sure this is carried out appropriately. ...
10 Pages(2500 words)Case Study

Report profiling a service organisation

...from Microtel and Omni group of hotels’ service strategies. The Omni chain, for instance, ensures that all the senses of the guest- his/her sight, touch, sound and smell are pleased and satisfied. In other words, there is no room for the hotel to commit an error. (Brand Report, 2007). In a study conducted by Huckestein & Duboff (1999), the Hilton Group was able to rise above the recession during the early 1990’s by creating further value in their hotel operations. In the hotel industry, as with most industries, the poor state of the global economy could easily spell the lack of guests checking in and the number of employees getting laid off from their work. Naturally, this also means...
16 Pages(4000 words)Essay

Human service organisation

...Governance Organisational Decision Making The organisation has a community based structure for governance. The grass roots structure is built upon ten elected members from the community that serve as the management of the Centre. The community serves as the beacon for decision making. Members of the management are entrusted with making decisions on problems and issues confronting the community. Decision making involving community members aids in creating a more coherent picture of community requirements. Service Delivery Model The following services are expected from a family worker: 1. Engagement, Referrals and Assessment All incoming referrals should be responded to; Provide relevant information, advice and continued support... to...
2 Pages(500 words)Assignment

Investigative Report and News Release

...Incident Report Report Time: October 19 11:00 AM Confidentiality: Distribution of this document is for release to members of the company department involved and the general public affected by the incident. If you have any questions about the document please contact James Reade. Point of Contact (POC) Information: Name: Rhian Ramos Title: Spokesperson for Alta Vista Telephone: (1234) 5678-9011 Email: Summary: This incident occurred at 10 AM on October 19, 2012. Technical team Leader Joseph Packard noticed that our main server servicing the internet connection needs of our clients in the south was experiencing some sluggishness in terms of upload and download speeds....
1 Pages(250 words)Essay

Organisation of service delivery

...will somehow accurate and reliable findings. This is because the evaluators have no group to favor or show compassion. Evaluators will investigate staff members serving in the detention centers for asylum seekers and the detained persons themselves. Evaluators will assess and compare states of the institution before and during the evaluation process. Project Logic and Indicators The evaluation method used is very important as it directly seeks to gather information regarding how the staff members in the detention centers have abided to the accepted norms and cultural practices in delivering their services. Goal- to determine the extent of to which the organization has practiced and respected the...
7 Pages(1750 words)Assignment

Investigative Report an activity that must be prevented or regulated, but because it also shows the state of health of the relationship between employees and employers. This report investigates employee theft in the workplace and its consequences. Finally, the report will investigate the causes and use evidence to suggest possible solutions to employee theft in an organization. Employee theft remains one of the major concerns for many companies today. Research indicates that employee theft is commonplace in many companies. Employee theft is an unethical act that employees should not engage in when working for any company or organization. According to the ethical code of...
5 Pages(1250 words)Essay

Analysis Activities

...Who should be involved? How important is each step? Is standardization of approach important? Should findings in each step be fully documented? Why is it important to obtain user and management sign-off during the process? It should be clear that all stakeholders should be involved in this process because analysis and reference is needed from each employee. This creates a sound judgment in the philosophy of folks that are trying to harmonize anomalies. Stakeholders pray a crucial role because collaboration plays a huge role Teams understand that diversity can play a role. Hence, it is crucial to compromise, accept, and embrace these notions. A good team understands flaws and works together to remedy it. Team effectiveness is based... on...
2 Pages(500 words)Essay

Investigative report

...Memorandum Business Partners Mr. ABC 8th April Re: An Investigative Report for a Grocery Business The purpose of the memo is to inform you about the basic requirements for establishing a grocery business similar to the Wal-Mart. This investigative report will take you through the observations that I made during a visit the Wal-Mart. You are aware that Wal-Mart has more than 3000 food selling retail stores nationwide. During my visit to Wal-Mart grocery chain stores, I made a couple of observations concerning the consumers and employees. Additionally, I walked inside the food chain store while identifying the type of commodities stocked on the shelves. I...
2 Pages(500 words)Essay
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.

Let us find you another Essay on topic Investigative report, requiring an analysis of a service organisation's activities for FREE!

Contact Us