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Internship in the Restaurant Industry - Essay Example

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This paper tells that the restaurant industry is part of the wider hospitality industry. Though it has the largest flow of customers, they walk in and out during meal times. The basic undertaking of a restaurant is to prepare and serve food and drinks to individuals who come in for these services…
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Internship in the Restaurant Industry
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Download file to see previous pages Though there are definite meals offered in different restaurants some restaurants also result in foreign or exotic meals to widen their customer base. Such offerings and the growth of restaurants based on live television shows have upped competition and the industry is perhaps the most competitive at present than it has ever been.
During the summer of 2013, I worked at the New Era Hotel as an intern in the Food and Beverage Department. New Era Hotel is located in Yantai, Shandong Province, China. This is also my hometown. Yantai is a seaside city located in northeast China. Due to the rapid economic development, the Yantai government has put much effort into city planning, which has promoted Yantai to become one of the most popular vacation cities in China during the summer season. Thus, hospitality is also one of the fastest developing industries in Yantai, which is the reason why I chose to intern in a hotel that is located right on the beach to gain as many experiences as possible.
New Era Hotel was established in 1994 as a five-star resort. Because it belongs to the People’s Liberation Army of China, it does not only serve travelers around China and the world but also serves VIPs from government headquarters in Beijing. This means that it requires perfect facility and service qualities.
Before the day I started, I first met the Human Resource Manager at the hotel to come up with a plan for my one-month internship. My initial intention was to intern at the front desk because there I would be able to meet many guests and learn how to communicate with and satisfy them. However, the manager, Ms. Sun told me that it would require at least three months of work experience in another department to ensure that the employees at the front desk are most prepared and well trained. At that moment, even though I was quite disappointed, I was actually quite glad that I chose to apply to intern at New Era, as it seems that I would learn much from such a hotel with high-level service quality requirements. ...Download file to see next pagesRead More
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