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Leadership in Ambulance Services - Term Paper Example

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The author examines the ambulance service that undergoes a change management process is the London Ambulance Service. The author identifies an eight-step process for implementing change in any institution. This is the guiding process for implementation at the London Ambulance Service (LAS)…
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Leadership in Ambulance Services
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Download file to see previous pages It needs to exercise discretion when transferring patients to primary trusts or hospitals across the City of London because it is one of the parties responsible for overcrowding in health institutions.
It is a known fact that demand for LAS service fluctuates between seasons. Sometimes the institution may be overwhelmed with calls from various parts of the City. It is tempting for employees to simply follow the usual routine when dealing with rising demand. This creates a backlog in corresponding hospitals. Workers need to think of new ways to deal with overwhelming demand.
Additionally, funding for acute services from the NHS has been reducing dramatically over the past few years. Therefore, the LAS cannot respond to this issue by using resource-intensive approaches. It is only possible to minimize patient waiting times at hospitals and other partner institutions through alternative methods of response. One such strategy is the Clinical Telephone Advice method, which will be the focus of this change management process (Snooks et. al., 2004).
In order to ensure that members of the ambulance service understand the implications of this problem, they will be told about it by their respective supervisors. Each leader will be responsible for ensuring that employees understand why the status quo cannot prevail. They are likely to understand the implications of this when they realize that they are doing too much already. Workers will welcome the opportunity to reduce the backlog in corresponding health institutions through this approach. Furthermore, senior leaders will also be expected to demonstrate the same urgency by pointing out the need for alternate methods of response. 
It is not possible to lead this change process alone. As a leader, one cannot develop the vision for change single-handedly. ...Download file to see next pagesRead More
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