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Letter of Complaint - Essay Example

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Having driven the car for a period of ten months, recently it jumped a speed breaker causing damage to the oil chamber, after which I could not restart my…
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Letter of Complaint
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Extract of sample "Letter of Complaint"

Letter of Complaint Dear Sir/ Madam, I am writing this complaint letter to notify you that I bought a Volkswagen Polofrom Auto-world Frontier in December 2011. Having driven the car for a period of ten months, recently it jumped a speed breaker causing damage to the oil chamber, after which I could not restart my car. I was afraid of jump-starting the car because I feared I would destroy the engine.
My brand new car had only been ten months on the road. Despite this short time, the car has given me nothing but hassle over the last few weeks. The car refused to start after I stopped on a one-lane road outside a medical centre with an ambulance, sirens wailing, trapped behind me. Despite the urgency of the situation, I could not move the car. I have to confess that it was embarrassing, and I did not anticipate this to happen to me while driving such a well-established car brand.
I was also extremely disappointed since none of the cars I have driven over the last years has given me this kind of problem. We called, in a tow truck, to help us move the car to the Auto-world Frontier service station. Our conversation with the dealership’s advisor went well enough as she accepted that the company had, indeed, neglected to carry out ground clearance and that this model was meant for German roads. I left the car there for the replacement of the oil chamber. The insurance company will cover this bill. I was informed to pick the car up after two days.
As I returned to pick up the car, the advisor informed me that while the chamber’s replacement had gone off smoothly, the oil was still leaking when the engine was started. I was asked to call at two PM since the mechanics were still on the car. When I called, his phone was off. The landline number went through, only to be informed that the advisor was on a two-week leave and that I should get in touch with a Mr. Brandon.
Brandon, for his part, told me that he would call me back after twenty minutes with the status on my car. When he did, he informed me that my car was badly damaged and that the engine required repair. The insurance company, apparently, would not cover the cost for repairs. No one between the insurance company and the service centre seems willing to take responsibility for my car’s damage.
I would like to ascertain that the fault lies directly with VW and its ground clearance design for the model of my car. It is also worth noting that my car was not running when my misfortune occurred, and thus, the incident might not have been caused by an engine trouble before the incident. I would like to ask you to enlighten me on what can be done to compensate for my troubles, since I am going ahead with my plans to file a case against the organization and the dealership in the consumer court.
Please note that the indicator lights did not go on to notify me of any problem inherent in the car. I look forward to getting a helpful reply from you.
Regards,
Client.
Work Cited
Phillips, Ellen Haygood. Shocked, Appalled, and Dismayed: How to Write Letters of Complaint that Get Results. New York : Random House, 2011. Print. Read More
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