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The Reasons for the Travelers' Discontent with the Service Quality in Flight - Case Study Example

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The Reasons for the Travelers Discontent with the Service Quality in Flight
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Download file to see previous pages In this paper, we will look at the major problems faced by customers and come with ways to overcome them in the light of HR. We will make a human resource strategy plan which these airlines should apply for their proper management.
The world of the airline business is increasing rapidly. The customers demand and expectations of people from airlines are increasing. But the only focus of airlines these days is to increase their market share, and in this bid, they tend to neglect many other issues which impact customer satisfaction. According to HR, it’s a duty of every company to provide good and satisfactory services to customers. This service doesn’t only promote the business but also makes a loyal customer of the company.
Today’s customers aren’t very happy and content with the services provided by airlines. And most of these issues are related to customer services which eventually come under the human resource department. The ironic thing is that where today’s business world is paying a lot of importance and priority to a human resource, many companies are only focused to make profits.
Some of the common issues faced by customers these days by airlines are as following:
- Unfriendly services and behavior towards customers in flight; 
- Security measures are taken in a way that causes difficulties to passengers; 
- Staffs of airline services are unfriendly and impolite;
- Biased treatment to customers on the basis of class that they are traveling; 
 -Unscheduled transit flights;
- Slow action towards customers problem;
- Unhelpful and hostile behavior towards customer demands and inquires. ...Download file to see next pagesRead More
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