Dimensions of Service Quality - Assignment Example

Service quality The company in question is IHPO restaurant. It is a North American and also a Japanese breakfast chain that mainly deals with breakfast. The location of the restaurant is in Terre Haunte in Indiana. The restaurant has served for 54 years tantalizing individuals with varieties of breakfast, dinner and lunch items. It serves one of the world’s most famous pancakes for all ages and is quite affordable. Thus, they offer a great dining experience offering warm and also friendly services.

DimensionsTangibleThe food in the restaurant is quite fresh and tastyThe restaurant is neat and clean making the customers feel warm and happy to dine thereThe waiters and cooks are clean and neatly adorned with the restaurant’s uniformReliabilityThe billing system in the restaurant is accurate and there are no errors in the billing systemWhenever customers make reservations, the conservations are confirmed by the restaurant’s personnelWaiters offer high quality services and do not keep customers waiting for longResponsivenessThe customers care at the reception of the restaurant often returns the calls of the customersWaiters serve on the basis of the customers who come firstThe waiters wipe the customer’s tables even before they are asked toAssuranceThe restaurant’s personnel are highly trained and experiencedThe restaurant has created a strong brand name all over Indiana and its environsThe hotels personnel are well motivated and jovial as they serve the customersEmpathyThe hotel personnel listens to the complaint of customers and act on itThe main idea of the personnel is to care about the interests of the customers and their preferencesThe hotel personnel provide personalized service according to the needs of the customersThus, from the above dimensions, it is evident that the restaurant has passed the service quality.

The reason is that they exhibit positive characteristics in all the attributes that they are gauged with (Hernon and Altman 56). Works CitedHernon, Peter and Ellen Altman. Assessing service quality. Chicago: American Library Association, 2010.