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It operates in packs or similar group of companies situated in different parts of Asia and other parts of the world including Africa. I am familiar with the Asian groups because I have…
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Download file to see previous pages Among them are golf clubs, fine dining, and boating. It also provides parasailing, yacht charters, luxury lodging and unmatched concierge services. All the hotels under Shangri-la are branded five-star Shangri-la and four-star Traders. The hotel was founded in Singapore by a Malaysian-Chinese tycoon named Robert Kuok. Its growth is also attributed from quick differentiation that management of the company engaged in, distancing it from the competition. Differentiation enabled Shangri-la Company to provide distinctive Asian standards of hospitality and services. After some time in service, the company garnered popularity and recognition internationally. It received awards and recognition from prestigious publications and industry partners. By the year 2006, the hotel had expanded its jurisdictions to hotel ownership and operations. It accommodated property development, and hotel management services. Rapid expansion of the companies began in the 1980s in Asia. By the year 1999, Shangri-la had 35 hotels across Asia. In the year 2000, Shangri-la began expanding its territories of operation beyond Asia. In 2003, the Traders Hotel Dubai established Shangri-la in United Arab Emirates. It was also established in Sydney, Australia, North America, and Europe. In order to achieve expansively and effectiveness, Shangri-la used a 5- level organizational design. Each level had separate guidelines and discretion. The name Shangri-la was adapted do reflect the company philosophy for hospitality for caring people. The theory is strongly supported in every branch of the company and all employees of the company from top most-senior employees to the junior employees.
The Shangri-la hotel primary leaders act to change rather than direct. Normally, the primary leader is involved in influencing others so that they can all work together. Shangri-la advocates for their functions to maintain three functional pillars (Martin, 2006). The functional pillars are the leadership ...Download file to see next pagesRead More
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