Limitations in Effective Use of Knowledge Management Systems The Case of Price Waterhouse Coopers - Essay Example

The intention of this study is Price Waterhouse Coopers (PwC), the world’s largest consultancy firm that provides audit assurance, tax and advisory services to large industries internationally. In Thailand, major PwC clients are large Thai and international companies as well as Government Institutions. At present, the company has over 1,300 employees working for its Bangkok-based office. Undoubtedly, a consultant’s main job is to find solutions based on technical knowledge possessed by the employees.

For this, knowledge workers form the key resources of the company. Therefore, PwC began to adopt the concept of knowledge management in an effort to enhance employees’ knowledge and, thereby, gain a competitive advantage over its rivals. However, since the author have an experience working in PwC (Thailand), the author has realized that even though PwC seems to have many good knowledge management systems deploying within the organization such as IFRS NoE, knowledge curve and Assurance support and discussion but employees fail to utilise these knowledge management systems to their full potential.

The authors also reckon many factors prohibit people to use KMS; therefore, it is an inspiration for the author to study what are the barriers that inhibit the employees from using knowledge management systems in PwC (Thailand). The author has gathered both qualitative and quantitative data. Through interviewing IT department in PwC, the author has gained an understanding on KMS using in the organization.