Process of Effective Communication - Essay Example

Running Head: Communication Insert His/her When people talk, listen carefully, Most people never listen. (Ernest Hemigway) COMMUNICATION SECURITY: Communications security is the discipline of preventing unauthorized interceptors from accessing telecommunications in an intelligible form, while still delivering content to the intended recipients COMMUNICATION IN SECURITY SETTING PAPER: Communication in security setting paper includes: The process, function, and components of effective communication including verbal and no verbal behavior. Potential barrier to effective conversation. Effect of various verbal and nonverbal types of communication used in safety organizations. Limitations and exceptions to verbal and nonverbal communications. Ways to improve communication in the security workplace. PROCESS OF EFFECTIVE COMMUNICATION : Effective communication is process of sharing ideas, thinking ,emotions and feelings of others and having those thinkings, emotion ,ideas and feeling to be understood. You should have a sender, a message, and a receiver for communication to take place. FUNCTION OF EFFICTIVE COMMUNCATOIN: There are some functions which can make the communication effective. 1. Attention 2. Attitude 3. Feed back ATTENTION: It is important for a sender to give attention on whatever he is trying to speak or communicate and he should try to use the different and elegant words , and a receiver requires to be attentive on whatever is being told to him. ATTITUDE: If the sender and receiver wants to work together than it is important for both of them to have a positive attitude with each other , otherwise it would be difficult for both them to work together. If they will use negative attitude instead of positive then it can create a trouble for them. FEEDBACK: A sender and receiver should send feedback to each other by using words or body language This shows that whether communication is being understood correctly or not. COMPONENTS OF EFFECTIVE COMMUNICATION: These are the components of effective communication. 1. Tailor interactions for each industry and position. 2. To get personal in the early hours. 3. Put into practice a multi-step and multi-media curriculum. 4. To Use speed and best practices to distinguish your pitch from the competition. 5. To impress contacts by showing them that you know what they know. EFFECTIVE COMMUNICATION INCLUDING NON –VERBAL BEHAVIOR: Effective communication is the combined harmony of verbal and nonverbal behavior. NONVERBAL behavior can be explained as anything other than words themselves that communicates or affects (positively or negatively) the message "contained" in the words. Nonverbal communication contains body motion, facial expressions and eye movement. BODY MOVEMENT: Body movement indicates approach, convinces feelings and acts as illustrators and regulators. FACIAL EXPRESSION: While listening to a person you should ahead to indicate that you understand and is in agreement with the speaker. You glance away or yawn to signify that you are uninterested or would like for the speaker to discontinue talking. EYE MOVEMENT: Direct eye contact is necessary in the public to show a self-confident, truthful character. Most people find it hard to look at someone in the eyes when they are conversing with them. Straight eye contact can be anxiety-provoking and on a circumstance can reason some persons to lose their train of thinking. The answer is to focus your eyes someplace else on the face. For example, you can keep your eyes stuck to the persons nose, mouth, or ear. As long as your focus is within eight inches of the nose, the other individual will not be able to tell that you are not watching him or her directly in the eyes. BARRIES TO EFFECTIVE COMMUNICATION: Here are some barriers which can make the communication more effective. DISTRACTION: When you are communicating with your sender or receiver you should be confident that there is no contest for your attention like thrilling things going on nearby or other people chatting (cell phones, IMs, chat rooms, email, etc.) BLOCKS: Occasionally there is case that its hard to communicate simply because you cannot send or receive the message. Earsplitting noises can block communication, and so can stuff like lost phone signals and computers not being capable to interface. POOR SKILLS: Present are many people who have not learned how to efficiently listen, and do not identify with what you are trying to elucidate them. ATTITUDE: Communication can also be affected by a poor approach towards the other being, or towards the subject so it’s better to exploit positive attitude. POOR UNDERSTANDING: Sometimes the sender uses vocabulary that the receiver does not recognize,. Try to use uncomplicated words if you are communicating something complex, and make sure that both of you understand whatsoever you are communicating. LACK OF FEEDBACK: If the receiver does not give response, the sender does not be acquainted with if the communication is successful or not; also, if the sender is not paying consideration to the feedback, the message will not be effective .so to make your communication effective it‘s significant for both recipient and sender to give reaction to each other. WAYS TO KEEP AWAY FROM POTENTIAL BARRIERS: Here are some points by which potential barriers can be avoided. 1. BARRIERS WHICH HAVE SPELLING PROBLEM: Spellchecker is useful for plain spelling and grammar mistakes. Next, proofreading is essential as this is more correct than spellchecker because machines do not know what context is appropriate; finally, a second opinion is the best option to overcome this difficulty, getting a companion to check the work over, assures better work. 2. BARRIERS WHICH ARE DISTRACTED: There are some barriers which cannot be banned but some are preventable for example: turn cellular phones off, arrive on time or come in silently. 3. BARRIES WHICH ARE TERMINATED: There is no easy way to correct finished barriers use same level of technical language, provide listeners with information about the theme to make communication easier. 4. BARRIERS WHICH CAUSES LOSS OF INTEREST: There are plentiful ways to conquer loss of attention, for example: talking in unusual tones applicable to the subject interacts with the audience, use attractive slideshows, video clips, and pictures. VERBAL TYPESS OF COMMUNICATION: There are three types of verbal communication 1. Oral. 2. Written. 3. Medicated ORAL: The most obvious type of verbal communication is oral, and a number of examples of oral communication are such as speech, presentation and announcement are all forms of oral communication. WRITTEN: Written message is considered a type of verbal communication under most frequently accepted definitions of the word. Examples of written communication are written mail, memos, newsletters, newspapers, journals and even personal comments. Text books, novel and other writing. These all are used as verbal communication because they use words as a medium to convey their message. MEDICATED: Mediated communication does not discontinue with the Internet. TV broadcasts use a mixture of verbal and nonverbal communication, and radio broadcasts depend on verbal communication. Likewise, telephone conversations are efficient because of the run of words from a sender to a recipient and amplified only by changes in tone. NON VERBAL TYPE OF COOMUNICATION: There are many kinds of non verbal communication some of them are as follows: APPEARANCE: How we look has an immediate subconscious consequence on everyone we meet. Impressions are made about people in a matter of seconds. Evaluating factors are pleasant appearance, height, weight, body shape, hairstyle and dress. OCCUISICS: People who drop their eyes or who do not stare right at you are considered to be hiding something, or being evasive. The perception is one of dishonesty. People who give direct eye contact when you are talking to them are often supposed as well-built and honest. KINESICS: The lay term is body language and refers to movements other than touching. Specially, this term refers to position, movement style and gesture. Body language can express several things about a person. It can communicate frame of mind ,interest, attention and agreement. IMPACT OF VERBAL AND NON VERBALTYPES OF COMUNICATION USED IN SECURITY ORGINIZATIONS: It is hard to separate verbal and non-verbal communication, the outcome of both types were studied, whether or not they occurred at the same time. Both, are a greatly abandoned skill at present. There are two factors given for this: 1. Lack of time. 2. Lack of value in others. The power of communication is not restricted to intracranial pressure change. The sympathetic and parasympathetic nervous systems are also affected, with associating changes in the heart pace. Messages of reception or rejection may be conveyed verbally or non-verbally. Communication with patients appears to be vital, and should therefore deserve far greater concentration than it receives at present. RESTRICTION OF VERBAL AND NON VERBAL COMMUNICATION: LIMITATION OF VERBAL COMMUNICATION: Limitation of verbal communication includes the following points: You have to wait for the feedback in script. You need to think vigilantly about your spelling, grammar and hand writing. If you make a fault in a written, it can be complex to correct. You may not have idea of your error until after you have sent the message. LIMITATION OF NON VERBAL COMMUNICATION: Non-verbal communication has no such confines because it raises above languages cultural margins as it does not use terms. EXPECTATION OF VERBAL AND NON VERBAL COMMUNICATION: EXPECTATION OF VERBAL COMMUNICATION: Expectations of verbal communication include the following: 1) Listening to be aware of 2) Speaking to converse 3) Reflecting on skill and strategy EXPECTATION OF NON -VERBAL COMMUNICATION: Expectation of non verbal communication is: 1) Control perceptions, but this dominance is abridged in unequal cue combinations, suggesting a weighted averaging strategy. 2) Perceptions of the association between the interactants were more opposed to behavior cue dominance than perceptions of the interface. 3) An analysis of open-ended accounts by subjects substantiated these answers. The results propose that cultural outlook of interaction episodes have a salient and non-obvious effect on social insight. WAYS TO IMPROVE COMMUNICATION IN SAFETY WORK PLACE: Robbery is the code motive in workplace homicides. Of the 3,829 job-related homicides happening between 1996 and 2000, more than 50% took place in the retail industry. One third of sufferers of workplace violence between 1993 and 1999 reported that they thought that the doer was under the power of alcohol or drugs at the time of the crime. During 1993-1999, 84 percent of all workplace homicides were committed by persons who were strangers to the victims. Co-workers and past co-workers were accountable for 7 percent of the workplace homicides, and husbands and boyfriends were responsible for three percent of the workplace homicides. POINTS TO IMPROVE COMMUNICATION SECURITY WORK PLACE: a. Follow severe access control procedures, do not permit exceptions. b. Keep master and additional keys locked in a security office. c. Assemble office space so unescorted guests can be effortlessly noticed. d. Fit phones in remote areas such as storage rooms. e. Empty waste receptacles frequently. f. Don’t work late unaccompanied on a custom basis. g. Install good outdoor illumination and check all lighting before it gets gloomy. h. Build up a buddy system for workers to get to cars or bus stops after work. Communication in security work place can be very easy if the above points will be followed in work places. Reference Hemigway, E. Do People Tell You That Communication Skills Are As Clear as Mud?, 2011 < http://www.effective-communicating.com/> Organ, M. Five Components of Effective Sales and Marketing Communication, 2011. < http://www.marketingprofs.com/articles/2006/1820/five-components-of-effective-sales-and-marketing-communication> Schleifer, J. Practical Tips to Improve Workplace Communication, 2007. < http://hrdailyadvisor.blr.com/archive/2007/09/27/improve_workplace_communication.aspx> Install key-car Read More