Explain the basic process of effective communication. Address the importance of communication in providing excellent custo - Term Paper Example

b) Stay focused and try to see the others individual’s point of view in conflict management. It is important to stay focused in solving the conflict at hand without bringing up past arguments or trying to address other issues not related to the task at hand. Practice becoming more empathetic towards other people and learn to become more aware of the other persons interpretation or feelings towards the issue at hand. c) Body language-learning to interpret other people’s body language helps the individual learn what the other person’s true feelings are. By learning to control your own body language you can be sure that your facial expressions and body positions match the intended message. Things like maintaining eye contact show the other person that you are actively engaged. d) Stay objective and learn to control emotions-the fastest way for a conversation to turn negative is to let emotions dictate what is said, and the voice tone which is used to convey the message.