Reflective log on communication - Essay Example

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According to Schon (1983, p.123), reflective log is defined as "the capacity to reflect on action so as to engage in a process of continuous learning", which, according to the originator of the term, is "one of the defining characteristics of professional practice"…
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Download file to see previous pages In his writing The Reflective Practitioner, How Professionals Think In Action, Basic Books, Schon highlight the significance of building a reflective dialog in all the environments. As cited by a number of authors, reflective practices are very important tool in today’s world especially in communication and interaction. Managers, leaders and team members encounter a number of challenges while dealing with their customers, clients, staff, and competitors. Besides, the environments of operation usually pose another great threat to the success of managers. For instance managers in the insurance industry embattles with reflective challenges in handling the claims of their clients. Internal staff control is another big shoe for managers as they try to bring together unity and profitability within the working environment. For a corporation to remain profitable and competitive, sales volume is a critical tool. However, achieving the company’s sales target entails conducting and evaluating the potential customer base, satisfaction and customizing individual needs of the potential clients. Reflective practice is therefore an essential tool in achieving the above mentioned goals. Reflective log practice helps in analyzing clients’ needs and demands. ...
A number of models have been proposed to explain the concepts of reflective practices. Schon (1974, p.56) Double Loop Learning) identified single loop and double loop as the most common forms of reflective learning. The theory was founded on amendments and recognition of perceived errors or faults. In the single loop reflective learning, in a more error prone period, companies only embarks on depends on their current strategies to tackle the company crisis and challenges. Double loop learning covers for personalized objectives, goals and strategies which are very comprehensive. It entails problem solving techniques, outsourcing the cause of the problem, advancing prevention mechanism, and making recommendations on possible future strategies for the company prospect. Adaptation of the single and double loop learning model by Argyris and Schon Schon introduced the concept of Reflection-in-action and Reflection-on-action in later time. Reflection-in-action can be explain as the ability of a practitioner to ‘think on their feet’, when there are the problem, thinking ahead, making analyzing, base on my experiencing to getting the point of view in it, after all process to making critically responding. Reflection-on-action on the other hand is the idea that after the experience a practitioner analyses their reaction to the situation and explores the reasons around, and the consequences of, their actions. This is usually conducted though a documented reflection of the situation. Adaptation of the reflective model by Schon Learning log table: (Case Study) Communication Breakdown in an Organization Title Sep 2012 conflict with claims department Meeting with my subordinate -The client apply a medical claims when who is out of ...Download file to see next pagesRead More
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