Linking ITIL to IT - Case Study Example

l Linking ITIL to IT by The of the The of the School The and where it is located The Date Linking ITIL to IT Case Study ITIL has simple rules in which the company can adopt to achieve its goals and maximize profits. Organizations do not have to implement all processes but only those that are important to the company that dictates how it will transact business in future. Some of the processes might be left out later when post implementation reviews indicate they add no value while others might be implemented as changes occur in the organization (Blokdijk, 2012, p. 10). ITIL breaks IT services into functional services that span the enterprise functions. These services have been arranged in a block manner to stipulate those easily using internal or external services. In all the cases, the delivery of services is addressed in three different levels, which are strategic, tactical and operational. Architectural companies can integrate, deploy, and secure ITIL framework in their system. There are features in the framework that ensures Microsoft exchange and accesses to corporate emails, calendar, and contacts. ITIL can be used to keep important data because it has enhanced data protection features. Staff members in the company can have accesses to corporate networks with support from Wi-Fi protocols. Architectural companies can take advantage of ITIL features to enhance the company mechanism. Staff persons in architectural companies can experience the stunning view offered by the software asset since it has a 4-inch retina display with 326ppi. It offers staff persons in architectural firms the opportunity to see more content from the internet because of the big screen. Managers in architectural companies can have full advantage of the massive display because of the updated default software in the ICT structure. The main objective of this paper is to assess the significance of an organization’s ITIL on its business activities. This objective will be achieved through understanding the different purposes and goals that ITIL has in order to acknowledge the responsibilities of different organizations as well as the strategies they employ in meeting their objectives. Subsequently, the unit will also endeavour to understand the different environments in which the company operate. Finally, the unit will also assess the importance of various global factors on the business activities of an organization. IT infrastructure library is essential in IT service management. ITIL is regarded to be the best approach in IT service management. It provides governance of IT and continues to improve IT services that are delivered to the customer and business. ITIL ensures that services are of good standards, which lead in high profits to the business. In addition, the approach increases financial savings through reduced work and improved resource management. Companies are able to improve time for marketing their products and ensure there is proper decision making hence reducing optimal risk. Structure of ITIL Version ITIL comprises of a set of seven volumes that describe the implementation of ITIL. Version 2 concentrates on aligning business aspects with the organization technology oriented process. The current version splits the IT services into seven components which are business perspective, service delivery, service support, application, security, ICT infrastructure and software asset. Business Perspective IT activities are considered to be valuable to the extent they support organization business goals. This section covers the connection between business and IT and how they are collected and translated to IT resources. It owns the process that supervises all works performed by IT that is evaluated and approved by management. Disciplines in this domain are business relation, supplier relation, planning review, and development. Service Delivery Service delivery is broken down into the following stages: service level, financial management, capacity management, IT service continuity, and availability management. Service level oversees that service delivery is of good standards in alignment with the IT of the organization. ITIL has the features required to manage an architectural company efficiently. It has versions with management tool that assist architectural managers to manage large-scale deployments. The framework has ICT infrastructure that give the IT department the capability to enrol safely the device in a business environment. ITIL model has the ability to configure updates through wireless settings and monitor compliance with the company’s policies. Architectural managers are able to wipe or lock managed devices remotely. ITIL offers a combination of various internal and external factors that can influence business processes within an organization as well as how it operates. Therefore, a framework of ITIL helps a company to reorganize factors such as supplies, competition, laws, government policies, technology and other market, economic and social trends. Both external and internal factors have a huge influence on how an organization operates. The use of ITIL in a business gets direct control of some factors, especially the internal factors, while most of the external factors within an environment of a business are beyond the organization’s control. An Architectural Company should incorporate ITIL architecture that will help the business in important technological innovations. Information Technology will assist the company in surviving in the competitive world of business. The public framework helps in changing the company’s IT in response to the changing needs of the business. An appropriate architecture ensures good connection between the IT and business management because the company is able to come up with reasonable innovations. An Architectural company is able to provide low software and maintenance costs. ITIL public framework will help in the easy upgrading of IT system especially when it comes to security matters. ITIL version is divided into many sections that ensure specialization. The division of these sections is to reduce workload and detect easily the section that is having problems. Architectural company is able to come up with an open framework that will help customers access the company’s information without difficulty. An Architectural company will use the second part of ITIL, which is the main part that will enable the company in building suitable business enterprise framework. This part helps in understanding important strategies of the organization. The Architectural Company will implement ITIL by using reports on advantages and limitations of the existing implementation in connection to changes required. The development of an effective public framework ensures growth of the business in response to future changes. Even though, development of architectural enterprise is difficult, ITIL assists in development of an open system of IT that will help the business to reach as many clients as possible thus increasing their profits. In addition, it will be able to address the concerns of stakeholders through the development of an IT system. IT helps the business to address its concerns in an understandable and satisfactory way. The company can design ITIL public framework that will utilize ICT structure to reach customers. The adaptation of Architectural Company to ITIL is advantageous because it has different levels that assist in the management of the company. ITIL will ensure the Architectural Company maximizes its profits on their investment because it reduces the risks to be encountered. Connecting ITIL to IT makes its operations to be easily accessible thus the company is able to connect with many customers. The Framework allows the managers to make fast decisions on issues that they want implemented. This is because there is a well-planned strategy of displaying information. An appropriate enterprise ensures that the needs of the customers are met within a short time. Aligning ITIL with IT Recognizing the fact that Information Technology plays an important role in elevating business, the company should seek to align its Information Technology structure with ITIL framework. This is because despite successfully tapping into the online market, the company has not adequately exploited the market. The company should seek to exploit the other opportunities presented by information technology to not only make its online market fully accessible by the customer, but also increase its customer support systems. This can be achieved through embracing additional technology to tap into the market presented by a rapidly growing technology savvy population that prefers efficiency and convenience in business dealings. ITIL public framework presents another platform for the company to develop its information technology support structures further. This platform creates a value network for the company, which can be effectively exploited by the company to enhance its market accessibility by the customer. Establishing an effective value network through the adoption of ITIL framework is important for the company because besides generation of economic value to the company, it may also be used to create dynamic exchanges between the company and its customers, including other affiliate companies. This version, through the establishment of a value and client networking system, presents an ideal channel for the company to increase its client base by tapping into a market that has not been fully exploited even by the company’s competitors. This is because this platform provides a new market for tapping into clients who find it difficult to use computers. ITIL framework plays an important role towards the attainment of any company’s goals and values. This is because the goals of organizational architecture are to create companies and organizations that add value to existing and future customers while at the same time improving the performance of the company itself. The company has a solid management structure that is designed to meet the company’s goals and objectives. The hiring of a competent board and management directors ensures that the company is in good management hands, and is thus able to compete with other leading companies in the business. It also ensures high standards are maintained in running the company and the hiring of a motivated and competent staff. The company employs an inspiring culture of employing and retaining its employees. This involves offering of competitive wages to its employees and establishment of a structured and effective employee welfare system. Service Improvement The Architectural Company has come up with key principles that ensure success in the organization by incorporating an ITIL framework with their IT system. The main aim of the company is to satisfy their clients by focusing to achieve excellence. The idea behind achieving success in the organization is treating their clients as adults and being honest. This is reflected by the message on the front deck that says freedom and responsibility. This added advantage shows Architectural company has incorporated strategies that make it to be a successful company. This means that a company must not be small to make this premises work because a large company can be successful and still run itself with the mind-set of freedom and responsibility. It is very important to give employees the opportunity to make good decision because this does not only ensure success of the company; it also ensures they are happy (Morris & Gallacher, 2012). The Architectural Company says that corporate culture does not involve rose coloured glasses but they believe in employing “A” material employees and do their best to ensure they are happy. The company believes in hiring the best people who can adapt to any changing situation and deal with situations that are challenging. People who cannot be able to deal with difficult situation do not have a chance to work at Architectural Company. In addition, the company has allowed their employees to take off time they think is appropriate as long as they work out the details with their bosses. Employees are not controlled from HR department, they have time to make their decisions and this makes them feel trusted. This strategy motivates employees and makes them work responsibly to yield better performance. Growth in technology and global business has prompted Architectural Company to enhance its marketing strategies so that it can serve its wide market efficiently. The information technology based economy has prompted the company to strategies measures, which will ensure that it gains a competitive advantage in the market by reaching as many customers as possible. The company has been forced to transform its operations so that it can compete in the global market effectively. Competing in the global market requires proper management of information, increased competition and superior services so that the company can become the leader in the market. Most companies today are concentrating in information technology to gain a competitive advantage since proper management of information and customers is the key to success of any business. Planning and Implementation An Architectural company is required to possess an aspect of reasonable basis in that it provides suitability to the customers, and the planner presents it in a correct manner. Legislation guiding the reasonability of the Architecture plan being offered requires that the planning parties should determine the personal circumstances, which are relevant to the customers through making enquiries on matters relating to them. Architectural managers are also required to conduct thorough investigations on the appropriate matters concerning the customers and generate a suitable plan to the client from these investigations. One of the principal rules governing Architectural company agenda process is to be familiar with what their customers want. The need for the manager creating the plan for Architectural Company is to understanding their product is quite essential in determining the suitability of the product to the customers. The managers are required to attend monthly training sessions, which may end in the attendees being examined by multiple-choice questions. The managers are also required to read extensively on matters pertaining product researches as well as reports made from these researches. Management will indeed be the focus of the business. Through proper management guidance, the goals and objectives of the company will be achieved hence growing the company to new heights. As the company grows and becomes famous, then we would realize that the business plan executed is successful. At the start of Architectural Company, managers of the company endeavour to keep the company’s structure as unsophisticated and original as possible. This means that the company only had three departments: the management, operations and financial departments. This will be done through brainstorming ideas and deciding the direction to be followed in order to offer satisfactory service to customers and achieve success. Architectural company has applied matrix structure in the business project, which has given them the opportunity to prioritize different tasks in order to complete them within the required timeframe. The leaders need to organize their functioning structure in order to complete the tasks required. The employees are responsible in representing the company and running the services for daily operation of the business. With a strong team, communication among members will ensure that the organization runs smoothly through proper decision making. The members understand their job purpose, and know what they can do to reach their topmost potential to make the service delivery exceptional and work efficiently. If the customers are satisfied, the company gets profits, and employees will be rewarded for their hard work. The team is dedicated to hard work, sacrifice, service optimization and consistency as the strength to ensure optimal performance and satisfactory customer experience. Recommendation The company also employs a customer satisfaction system that recognizes the importance of the customer to the business by addressing all the issues raised by the customers. This is achieved through the creation of a raid response system that addresses the needs and concerns raised by the customers. The employees also undergo training in customer service especially on customer follow up to maintain customer satisfaction, which has been the hallmark of the company’s success. Finally, the company adopts a fun factor at work that encompasses both passion and winning attitudes. This is achieved by ensuring that the company’s employees are motivated and energized while performing their duties as the company believes that no one should work in an environment that he/she does not enjoy. The workers are thus encouraged to enjoy tackle new issues arising at work through consultation and team efforts. Architectural company aims to introduce ITIL framework so that it can increase its operational efficiency hence increase its productivity. The information system will enable managers to effectively deliberate company’s objectives, which will send the information to the company’s computer database. When the information is registered in the company’s database, it will be easy to retrieve this information in general meetings. Since decision-making is prompt and the company is able to reach a wide audience, the company will be able to make numerous profits and be an edge over their competitors. The information technology framework, which is connected to ITIL frame work services, will be instrumental in achieving this endeavour since it provides a mechanism to reach a wide market through IT. Since the system records all the information about the company, hence information management will be easy since it will be available just by the click of a button. This implies that the information needs of the company will be efficiently managed and retrieved whenever required Reference Morris, H., & Gallacher, L. (2012). ITIL Foundation exam study guide. Chichester, John Wiley & Sons Inc. Read More