Manage People Performance - Assignment Example

The paper “Manage People Performance” is an engrossing example of human resources assignment. What is Performance? It is the completion of a given task against agreed standards of accuracy, completeness, cost, and speed. You are a manager of a new call center team. Design three Key Performance Indicators (KPIs) that individual team members must meet or exceed on a monthly basis.The call center has 30 full-time and 30 part-time call center, consultants. The consultants are there to take calls from motorists whose vehicles have broken down.

Consultants are the first voice that motorists hear before their request is passed onto roadside patrol that travels out to solve the problem of a broken-down car.Consultants must answer any phone call within 4 seconds of the phone ringing. Consultants must correctly identify the caller (Name, address, date of birth, and password) before they can respond to any requests. The length of calls must be no longer than 3 minutes. Consultants must clarify all information given to them before proceeding to send customer requests to Roadside Operators.

The KPIs will include:Improving response to calls from vehicle operatorsIncrease efforts towards the needs of vehicle operatorsImprove accessibility to customer information such as databases containing names, addresses, and dates of birth.You have designed three Key Performance Indicators (KPIs) that the new team must meet or exceed on a monthly basis. When must you inform your team of these KPIs?On the second day after the design of the KPIsWhat are the three stages of Performance Management?

Allocate workAssess performanceProvide feedbackManage to follow upWhat is the main goal of a Performance Management System?To achieve the statements of an organization over the next five to ten years.List the four groups who are involved in Performance Management?SuppliersExternal training companiesNetwork providersSenior managementJunior managementList three policies that you may need to follow that are related to performance management?Annual leave policiesCarers leave/ special purposes leaveConditions of employmentGrievance proceduresRecruitment policies and proceduresTermination policies and proceduresWage conditions and bonus requirements