Organizational Behavior Concept - Research Paper Example

Institute Organizational Behavior Introduction Organizational behavior is described as the expected behavior that an individual shows while working within a specific group or team. It is a sort of applied field that helps in investing the behavior of the individual within an organization. Moreover, it also helps in investing the impact of knowledge and skills that one individual offers to other members of a group or organization. Thus OB is described as the human tool for analyzing human behaviors within a specific group or team. Moreover, OB is a wide concept and it covers varied topics such as motivation, leadership behavior and power, interpersonal communication, personality, decision making, team buildings, conflict, job design and work stress and many others. So, it is extremely essential to present accurate type of behaviors with the other members of the organization in order to attain huge range of benefits. Literature Review According to (French 345), organization behavior is the most vital requirement of any organization so as to sustain in this competitive world for long run. This is because human resource helps an organization to cope up with all sorts of challenges thereby amplifying the prospects of the organization in the market among others. Side by side, due to proper behavior of the employees, the rate of conflicts also gets reduced to a certain extent resulting in amplification of the performance and motivation rate. Along with this, interpersonal communication among the employees also gets enhanced resulting in improvement of the culture of the organization. Side by side, the brand value of the organization in the market among other rival players also gets increased and the productivity and profit margin of the organization might also get increased which is extremely essential for any organization to sustain for long period of time. Therefore in order to judge the behavioral characteristics and attitudes displayed within a soft-juice brand, the middle-level manager (Mr Ghomes) is interviewed. Discussion In order to analyze the personality and behavioral traits of the middle level manager of a soft-juice organization, varied types of close ended questions are suggested and prepared entirely related with OB. Questionnaire 1) What type of personality do you have? What do you think this managers personality assessment is? Why? What type of personality assessment do this managers employees have? Ans: Mr Ghomes comprises of an extremely consistent and creative personality. The manager is empathetic, focuses on the strength of the employees, fair and impartial, patient and takes into consideration the interests of the employees. These are the traits the manager exhibits. The personality assessment of the manager may be to some extent correct since he lends much time to understand the needs of the employees, improving the working conditions and take the necessary actions for employee benefits. The employees are much comfortable with the managers since they have the luxury to share their thoughts with him and moreover the manager is easily accessible. They can knock the door any time they wish to. Mr. Ghomes states that maximum extent of the employees comprises of friendly and confident attitude. But some of them comprises of a negotiating attitude and so varied types of conflicts arises within the organization. The rest of the employees work only for personal interests and may tale decisions that serve only their own interests. 2) What type of motivational theory does the manager uses? Why? How? What motivates the manager? What motivates the employees? Ans: Instinct theory of motivation is mainly used by the manager. The managers try to understand the behavior of the employees with the help of instincts. It may be stated that instincts are self oriented and cannot be learned or experienced. Contact coordination from the part of the employees motivates the manager while good salary and comfortable work culture motivates the employees. 3) What type of stress does the manager have? How is it managed? What type of stress the employees have? How does the manager handle the employees? Ans: Achievement of sales target stress is mainly present in the organization. Although the primary stress experienced are achieving sales target yet customer satisfaction and having competitive advantage can be stated are the some other important stresses. The last important stress is maintaining smooth distribution channels. The stresses are managed by concentrating more on customer satisfaction and tapping more markets. The employees face the stress of not achieving the sales target set for the month. The manager tries to share his own experience and gives some tips to the employees so that they can approach the customers. 4) What type of decisions does the manager take? What style of decision making is used? Why? Are the employees involved in decision making? Ans: The manager takes the responsibility of innovation, promotional strategies and rewar5dung the employees. The manager follows collaborative decision making style so that the employees can take part in the process. Since collaborative decision making process is involved in the organization the employees do take part. 5) What teams are in this organization? What are the characteristics, size and composition? What are the team’s norms? Is the team cohesive? How does the manager deal with social loafing? Ans: The teams in the organization are primary sales, distribution team, research and development team, innovation team and after sales market research team. The primary sales team is composed of 10 people involved in selling the product with previous sales experience of more than 2 years. The distribution team is involved in channeling the product from the factory to the retailers. They have experience in supply chain management and are comprised of 8 people. The research and development team comprises of 5 people involved in the task of product differentiation. They have experience in marketing management. The after sales team comprises of 6 people who surveys the tastes and preferences of the customers and provides recommendations to the research and development team so as to improve the quality or attractiveness of the product. The team’s norms include listening to every recommendation from the employees and resolve the problems without blaming others and send an acknowledgement to every mail. The teams are cohesive. The managers try to motivate the employees in cases. In cases of any problem or any employee is ignoring the task allotted to him the manager tries to identify the problem of that employee and take the necessary action accordingly. 6) How does the manager build trust among the employees? How does team building occur? Ans: Trust might be developed by maintaining an interpersonal relationship and communication with the peers. Frequent incentives and loyalty towards the employees can also contribute in gaining the trust among the employees. The manager recruits employees with team leading capabilities so that the entire team can be headed towards mutual interest and not for individual interest. 7) What type of communication is seen within the organization? What is the most effective form? Why? What communication barriers exist? What cross cultural and gender issues in communication exist? Ans: Interpersonal communication methods are the most important strength within the employees of the organization. The industry must follow smooth communication process so that any loop hole among the distribution channel and miscommunication among the employees can be ignored. Since the organization is composed of employees from different backgrounds, classes some kind of cross cultural issues may arise but the respective team lead and in some cases the manager intervenes into the process. The organization follows strict policies against gender issues. 8) What sources of conflicts are seen in the organization? How does the manager influence the employees? Ans: Conflict mainly arises between the employees due to non-achievement of sales targets. Conflicts may also take place between the human resource department regarding salary disputes and promotion commitments. The manager finds time to deal with the conflicts in the right possible way sometimes by effective communication and sometimes by imposing the decision of him. 9) What type of leadership style is seen in the manager? Is it effective? Why? Ans: laissez faire leadership style is seen with in Mr Ghomes. The manager does not impose the decisions among the employees but allows the employees to take part in the decision making process so that the ultimate goal of the organization can be served in the best possible way. 10) What sources of power are present in this manager’s organization? How does the manager influence the employees? Ans: Expert and reward power is seen within the manager. Mr. Ghomes has expertise in a particular area and are highly valued within the soft drink organization. The manager has the ability to influence the people regarding incentives. The incentives may be in the form of cash or in kind. Therefore from the above set of questions prepared it might be depicted that Mr Ghomes is an extremely creative and knowledgeable person. He always wants to introduce innovative types of products as per the demands of the customers. Not only this, he also always tries to resolve all sorts of conflicts so as to maintain harmony within the organization. Other than this, Mr Ghomes also desires to communicate with all other members of the organization and so he is preferred by all. Moreover, on the basis of the Myers-Briggs personality assessment tool, Mr Ghomes comprises of an extrovert (E), sensing(S), feeling (F) and judging (J) nature. This means that they are highly motivated by the external events or information presented by the other peers of the organizations. He also tries to judge the person through the other individual’s way of thinking, presentation of ideas and experiences. Consequently, Mr Ghomes also tries to maintain harmony and contingency within the organizational employees so as to retain its prosperity in the market. And always tries to judge the person through rules, ideas and other information so that he might present accurate judgments. Analysis After analyzing and interpreting the questions, it might be revealed that Mr Ghomes is a very energetic and courageous person who always tries to present innovative information and ideas for the betterment of the organization. This is mainly due to his reliable and dependable personality. Along with this, all other employees of the organization present a very pleasant and confident attitude. Moreover, they also represent very friendly and sociable nature so a very harmonious culture may be seen in the organization. Other than this, as Mr Ghomes comprises of instinct theory of motivation that helps him to take instant decisions in order to cope up with any challenging situations. Automatically Mr Ghomes gets motivated to perform the specific task or objective as he is extremely talented and experienced and might easily analyze the outcome of that action. Similarly, by viewing the actions, the other employees of the organization also gets motivated to perform that specific task or job. This means the employees gets motivated by seeing, Mr Ghomes, their leader. Side by side, Mr Ghomes also had to handle the stress of achieving monthly sales targets in a very effective way. He manages such types of stresses by interpersonal communication with his peers and other members of the organization. And so, always tries to make positive actions so that he might achieve the targets easily (French 457). Apart from this, Mr Ghomes also had to make varied types of decisions to introduce new product lines. He is a very friendly person so all the employees also joins him at the time of discussion to make it fruitful. This is done to maintain coordination and cooperation among all the members of the teams as there are many sales teams differentiated according to zones such as north zone, east zone, west zone and others. All of them try to maintain secrecy among their team mates still there is a high level of coordination among all. This is mainly due to high level of cohesiveness and evenness among the members of the soft-drink brand. Due to which, he is able to handle social loafing easily by motivating all the members to devote equal amount of efforts to achieve the goal. This helps all the members to participate deliberately in the organization’s general meeting or annual meetings in a cordial manner. Side by side, due to Mr Ghomes’s interpersonal nature, he is highly preferred and trusted by the members of the organization. This helps in building trust within the minds of the members of the organization. Not only this in these types of soft-drink manufacturing organization, mainly interpersonal type of communication might be maintained to reduce conflicts. This helps in reducing communication barriers and psychological barriers as well that arises due to genders and cross cultures. Moreover, in order to reduce such conflicts, Mr Ghomes tries to implement varied types of reward systems so as to encourage and motivate the employees towards the objectives or targets. But all the rewards are presented on the basis of the experiences and talents of the employees of the organization. However, the entire situation is handled by Mr Ghomes in an effective way only due to his laissez faire leadership style. For which all the members might freely communicate with him. So, in order to attain such rewards, maximum extent of the employee gets motivated. Hence, it might be stated that Mr Ghomes utilizes his conceptual, human and technical skills in an effective way so as to tackle varied types of challenges in a soft drink organization. Findings After analyzing and understanding the answers of the questions, it might be depicted that organizational behavior (OB) plays a very vital role in managing the issues of an organization. This is because with the help of conceptual, human and technical skills, a manager might tackle with the employees of the organization in an effective way. Moreover, with the help of proper communication process, one might participate in decision making procedure so as to present the pros and cons regarding any fact. Side by side, due to the laissez faire leadership style, Mr Ghomes might easily communicate or intermingle with the other employees of the organization. And also might motivate them towards work or responsibilities so as to achieve his monthly total targets. Additionally, it also helps in attainment of the monthly targets of the employees thereby encouraging them towards rewards. Other than this, the participation nature of making decisions also proved extremely effective for any sort of organization in this era as it helps in reducing varied types of conflicts arising due to cross culture or genders, races and creed. Side by side, such types of behavior helps in making the bonding among the employees more tight and firm. This is extremely essential for any organization to sustain in this era as employees are the prime strengths as compared to others. The rate of switchover and absents get reduced significantly thereby enhancing the rate of retention of the experienced staffs within the organization. Thus such type of behavior or nature is extremely essential for any organization to retain its dominancy in this competitive environment. Conclusion Conclusively, it might be depicted that organizational behavior is the most essential concept or requirement without which neither an individual nor an organization might be run in the market among others. This is because an organization needs to be operated with the help of employees and the employees might retain in the organization and help it to grow and prosper only if, proper behavior is presented. If they are not respected or rewarded by the higher authority members then they might not work for the fulfillment of the targets. As a result, the organization might reduce its image and reputation in the market among other rivals. Side by side, its loyalty and supremacy in the market might also get reduced slowly and gradually resulting in reduction of its total productivity. So, it is extremely essential to recruit proper and experienced employees and leaders who might plan in an efficient way for the betterment of the organization. Thus, OB acts as the hope of ray for any organization that helps it to prosper and sustain in this aggressive scenario among others. Work Cited French, Ray. Organizational Behavior. 2006. New York: John Wiley & Sons Ltd. Print. Read More